***This was originally posted in the "Alabanza" thread in the General Web Hosting forum***
We currently have a new system called BillAdmin which we are testing.
We have been using it for Site5.com customers for nearly a month, and have not had any problems with it. In fact, it has been somewhat of a godsend for our staff. Prior to this system, all billing was done through a separate, windows-based, billing program. Billing customers required you to copy and paste information between the program and a secure form in a web browser.
Needless to say the old method was quite inefficient.
Basically, BillAdmin uses mySQL databases to store customer information, account information, and payment information in a relational environment.
It has a nice web interface, and connects directly with Authorize.net to make credit card transactions in real time.
And best of all, it interfaces directly with the NetAdmin profile management system, as well as the (soon to be released) billing section. This allows customers to view/edit their account information in real-time.
We plan on making this system available to all dedicated server customers sometime in the near future.
I'm not sure how this compares to the Alabanza automated system, as I have never used it. However, I just wanted to let everyone know that they aren't the only provider who is concerned with these issues. We know that billing can be one of the biggest pains in the neck when it comes to providing hosting services, and we plan on providing a solid billing solution to our customers.