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  1. #1
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    don't walk, RUN away from Powweb!

    Ok, I posted in here last week looking for a new provider. I'm happy to say I found a new host and am very pleased so far.

    I decided to leave Powweb after they started treating paying customers like 2nd class citizens.

    I had opened approximately 45 support calls in the short 3 months I've been there. I would have to say honestly that maybe 1/3 of them were resolved. I might also add that only 1/3 of the tickets were even responded to! Calls sat in the database - viewable through member operations, and would then just disappear after several days. I guess that's the easy way to solve problems you can't fix, delete them!

    I had the same crontab file there for 3 months. It ran maybe 1 out of every ten times. In 3 months time they couldn't resolve this issue, and there was ZERO communication. I was forced to run my jobs manually. I started receiving 500 internal server errors suddenly last week (as did MANY people, all posted on their forums). After the call getting deleted twice I opened a 3rd call. Even though I wrote 3 very long paragraphs explaining everything I got a canned response from "Eddie" stating "check your permissions". What he didn't know, was that the 3rd call was updated by another tech stating "do the update, we had this same problem on another server a little while ago" When brought to their attention it was met with denial, and a short time later my call cannot be found in the database.

    Running a message board, I get an auto generated email anytime the board has errors. In the 3 months at Powweb I received 3,129 emails, all problems with the SQL server. Read their boards, their SQL servers are horrendous!

    They have a "guaranteed 24 hour response time" for support calls. Sure, they send you a canned response and then take weeks (if you're lucky" to fix your problem. Go ahead, call their 800 number for support! It has a queue large enough for 1 person - literally! So if they don't answer on first ring you get disconnected!

    So now I moved my site. But, I sill pre-paid yearly for my site and still have files on their servers. I made one post on their forums about the fact that I moved my site - it was promptly deleted. Then I noticed I was being followed around by "Alphadesk" and he was deleting every post I made! A moderator suggested to a user to email "[email protected]" (quality assurance) with his gripes. I replied respectfully explaining that I had emailed QA at least 7 times over a 45 day period and never received so much as a reply. Good heavens, we can't have that on the board! It was promptly deleted by Alphadesk.

    SQL servers stink, www servers are the slowest I've ever seen, cron doesn't run, email has nonstop issues, support is non-existent.

    People say "you get what you pay for". Hell, I didn't even get the $7.77 monthly from Powweb.

    Stay as far away from them as possible.

  2. #2
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    Let's just say you aren't the first to come here with such a story. There are a few who swear by their service though. So maybe you were just unlucky enough to be on a bad server. But then again, even faulty servers can be fixed. Did you find a new host? Don't forget to update us in a few months to see how you're making out.
    Laurence Flynn @ atOmicVPS LTD
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    Featuring the atOmicSTACK ● Speed ● Performance ● Reliability

  3. #3
    Join Date
    Mar 2003
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    I once had one of their accounts and they were great for the first year. When it was time to renew for another year the credit card they had on file was no longer valid and instead of asking for a new card and waiting a day for us to get it to them.. they shut the account down and then deleted the content. To this day I find it strange that they were so quick to just delete everything.

    I called them and after finally getting someone on the phone I gave them the card number and they turned the account back on. As you can guess there was nothing to do about the missing content.

    I closed the account in the same phone call and then called the credit card company to do a chargeback.

    Don't waste your time or take a chance with your money on these guys. They're the worst for customer support and someone should have taught them how to be polite with people.

  4. #4
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    Dec 2003
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    Like jimnyc and dcmginc, I've had my fill of PowWeb's horrific service.

    I've already found a new host for my four websites and will not be renewing with PowWeb.

    For any interested, you can see my last post on PowWeb's forums for yourself (as additional testimonial)...

    forum.powweb.com/showthread.php?s=&threadid=29785

    To see my experiences with PowWeb in the 1.5 years I'd paid for their hosting, simply do a search for my screen name on their forums.

    PowWeb started out good and quickly fell into the gutter.


    BTW jimnyc, I sent alphadesk a PM telling him to remove his cranium from his rectal cavity, in not so pleasant terms.

    I mean, the guy is an unpaid volunteer who also suffers from PowWeb's problems. Yet he lets his status as a forum Moderator flood his head with delusions of grandeur.


    ~~~ Gaim Mastr ~~~

  5. #5
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    I was on PW til earlier this year, but moved due to mySQL issues. When I closed the hosting account, I did get a email saying cancellations were handled once a week and it would be processed the following Sunday. I still had some time left and expected a refund, an to my surprize it was credited back to my card within a billing period. Until the mySQL issue, my site did have decent uptime.

    One of my clients is still there and until recently she didn't have much issues, but recently her site has been down 3 times within a month. I already suggested a few hosts to her, and awaiting her response. I think they're growing too fast and their boxes are getting overburdened.
    73's, Kim
    Everything happens for a reason I make up.

  6. #6
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    Originally posted by Gaim Mastr
    BTW jimnyc, I sent alphadesk a PM telling him to remove his cranium from his rectal cavity, in not so pleasant terms.

    I mean, the guy is an unpaid volunteer who also suffers from PowWeb's problems. Yet he lets his status as a forum Moderator flood his head with delusions of grandeur.


    ~~~ Gaim Mastr ~~~
    The thread you reference is the exact one I was speaking of. Tbone had advised you to forward that along to [email protected] and I just added my 2 cents. Emailing ANYONE there is a complete waste of time. Not one single response to any of my complaints. Hell, look at their forums, it's FULL of users complaining about cgi and sql issues and they are ALL saying the same thing - Powweb is not responding nor acknowledging that there is an issue.

    I had sent Alphadesk a PM as well, being that he locked your thread, and mine was polite. He couldn't even be bothered to reply. I had sent PM's to "Nickswf" who is the supervisor and "Eddie" who is an admin - neither could be bothered to reply. All 3 showed they were read under message tracking.

    Best of luck to you with your new host, Gaim Mastr. Just be happy as I am that you no longer need to rely on Powweb's services any longer.

  7. #7
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    Some of the mods on the PW mboard do visit here. Maybe one of them can get an PW Admin over here to explain why all the issues over there.

    Originally posted by Gaim Mastr


    BTW jimnyc, I sent alphadesk a PM telling him....
    73's, Kim
    Everything happens for a reason I make up.

  8. #8
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    KimmiKat wrote...

    Some of the mods on the PW mboard do visit here. Maybe one of them can get an PW Admin over here to explain why all the issues over there.
    Yes, I've seen the screen names here as well. However, the Admins very rarily respond to such posts on their own PowWeb forums. Pretty much no chance at all getting a legitimate/valid response on this or any other forum.


    For the record though, I have noticed that when alphadesk does genuinely want to help a PowWeb customer, that he can be very helpful indeed.

    At the same time, he has a well known history of summarily deleting legitimate posts without any notice to the paying customer as to the reason(s) behind his decisions.

    Like I'd mentioned to alphadesk, it's people like him which serve to enforce the desires of myself and others to leave PowWeb for much greener pastures elsewhere.

    I've run bulletin boards/message boards/forums for nearly two decades now. And the unreasonable treatment of registered members is the number one bane of any bulletin board's/website's existence. If alphadesk were a staff member on any one of my forums, he'd have been removed with a stern warning a long time ago.


    But I'm NOT her to "talk trash" about alphadesk or any other person. I'm only using the situation as an example of just one of the problems myself and others have experienced with our PowWeb services (or lack thereof).

  9. #9
    alot of people are leaving powweb

  10. #10
    Join Date
    Dec 2003
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    88
    I wouldn't even know where to begin...

    1. There liars, cheats, and theifs.
    2. I don't believe a god **** word they say
    3. All the BS about mods not working for powweb, wake up

    To anybody out there that even has a thought about signing up with powweb. If you don't do these simple things be ready for some hurt.

    1. Take a look at these so-called powweb forum moderators. Many have website links. If you actually go and look at there websites there 10 minute front page projects. NO mysql, NO php, NO real content. Most are text, a few pictures and links. Tell yourself, why would a person with a 3-page website write 2,000 posts and be a moderator on a website hosting forum?!? I could duplicate any website a powweb forum moderator has in the time it takes me to write this post.

    2. So our these self-titled happy customers who moderate powweb forums for free because of their sole love for the company or actually just normal joes or powweb employees? If your too blind to notice this you deserve powweb.

    3. Why would a person choose to write 2,000 posts? What benefit would it have for them? Promote thier own fabulous website, get a free crappy account at powweb?

    Pay close attention to this
    alphadesk - powweb forum moderator - 4,976 Posts

    Look at alphadipsh*t's website. I've seen 10 year olds make better websites. Look real close... 90% of the content is just links to real websites. The rest is just garbage, probably lifted from real websites.

    Don't believe me? You see that annoying javascript clock at the bottom of every page? Wow, if you look at the sourcecode it looks like he must really know his programming to write such a complicated script. He must have wrote it since there are no credits, right?

    Try http://www.dynamicdrive.com/dynamici...analog_dev.htm

    You know what the only difference between the original and alphad!cks? These three lines,

    //Analog clock script- By Kurt ([email protected])
    //Script featured on Dynamic Drive
    //Visit http://www.dynamicdrive.com for this script and more

    You think i'm done, LOL

    Now look at this page http://www.alphadesk.net/html_forms.htm

    WOW, Alphaloser must REALLY understand websites to write such a awesome tutorial on forms.

    Now look at this page http://www.htmlgoodies.com/tutors/forms.html

    Copied and pasted, no credit to source either. So he's a thief.

    Back to the point...

    These moderators come out of the woodwork, I see new ones every week and they all mysteriously have thousands of posts and 1-page websites.

    These are just the few employees that work at this company making up endless new names, half of the posts you see from satisfied customers are also these powweb employees. I saw a user with over 2,000 posts, always defending and praising powweb. His website was 1 F***ING page. Give me a break.

    My point, there forums are completely useless, don't believe anything you read on there unless it is negative. Their email, I don't want to even go into that, besides I think others in this thread have already covered that.

    And watch out. The powweb crew does cruise this forum. They will post defensive posts about there crap service. Be very leary of anyone who just happens to wonder by this thread and post that powweb is ok or they have never experienced any problems. Just ask them for their website. I guarantee you'll never hear from them again.

    Good luck, if you want more, I got a load of it. This post is just a small taste of what your a$$ has coming to you if you even think about siging up for powweb.

    P.S.
    AlphaInbred added a script so I couldn't copy and paste from his forms webpage (god forbid I steal his stolen code). So I opened it up in Opera to copy the text and guess what it, no surprise, the whole page fell apart. O yeah, why am I picking on this loser so much, because I am a programmer and I hate code theifs.

  11. #11
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    Dec 2003
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    Originally posted by Gaim Mastr
    But I'm NOT her to "talk trash" about alphadesk
    You should be

  12. #12
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    twist - there is only one flaw in your reasoning. You say that many mods have simple one-pagish websites that they link to in the powweb forum. They might have more websites elsewhere, but choose to link to a simple one in the forum.

    Namecalling isn't a good way to go either, even if you're upset. You might go easy on that in the future. It brings down the validity of your other points.

    Good catch with the copyright and code theft. I went to alphadesk's site and checked out his tutorials on tables to see if he had taken some of my work. It didn't look that way, though.
    "Stop flame-wars - Report a post"
    The original Kitty Lizard

  13. #13
    Wow. If the load time on their forums is any sign of the state of their servers, it should send potential clients running in the opposite direction. It took over 3 minutes for a single forums page to load for me!

  14. #14
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    I also visited Alphadesk's website earlier today and noticed the same thing regarding the tutorials, although his "version" loaded faster. It's possible he could used the "Reprints and Permissions" feature on the HTML Goodies site. I went back to check if he gave credit to HTML Goodies anywhere on the site, but the server was dead as a duck at the moment.

    Originally posted by Reptilian Feline
    Good catch with the copyright and code theft. I went to alphadesk's site and checked out his tutorials on tables to see if he had taken some of my work. It didn't look that way, though.
    73's, Kim
    Everything happens for a reason I make up.

  15. #15
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    Nov 2003
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    3:30am where their forums are located and it takes about 2-3 minutes for each page to load. Server needs a reboot, and this typically takes Powweb 4-6 hours to do during non-business hours. They state 24x7 support - yeah, sure!

    And Alphadesk does not give any references to HTML goodies on his site, at least not as of late last night. Of course his site won't load this morning, but maybe he took it offline for updates now that he has been nabbed stealing code.

  16. #16
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    Thanks for the info, twist !!

    I never actually taken the interest to visit any of the Mod's sites over there. But I did look at the links & such that you'd mentioned, and yes, alphadesk is definitely snagging code without any credit to the author whatsoever.

    Other "volunteer moderators" there have little to no websites at all.

    RF wrote...

    They might have more websites elsewhere, but choose to link to a simple one in the forum.
    And that in and of itself should be a big clue to the PowWeb problems. hehe

    PowWeb is grossly overburdening their database servers. Yet continue to deny it.


    Well, I didn't come here to beat a dead horse. And by any/every context of the cliche'....... PowWeb is definitely a dead horse.

    Bottom line is that even if PowWeb offered their service absolutely free of charge, I still wouldn't even consider using it. And that, my friends, is by no stretch of the imagination an exaggeration or a lie.

  17. #17
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    Dec 2003
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    Originally posted by Reptilian Feline
    twist - there is only one flaw in your reasoning. You say that many mods have simple one-pagish websites that they link to in the powweb forum. They might have more websites elsewhere, but choose to link to a simple one in the forum.
    Ok, I know I wrote a long post, so maybe I didn't get this point across clearly enough. A majority of these powweb moderators are claiming to be just happy customers moderting powwebs forums for free. They claim to NOT work for powweb. If you DIDN'T work for powweb what motivation would you have to write 2,000+ posts as a moderator on their forums helping their customers and answering their customers questions? The only possible motivation would be to promote your website and get a name for yourself or generate business. How can you generate business with a 1-page website with almost no content. For example, one mod has a website which is nothing more than a page of links to other websites. NO adds, NO content of his own, NO nothing, just links. Not even 1 moderators website when I looked through them was even using mysql.

    Heres another simple question. Why are these moderators paying powweb $7.77 a month (or whatever the price) to host a single page website with no content that they never update??? Powweb is offering a gig of space and yet their own mods websites use only a few kilobytes.

    Also something to note. look at the # of posts next to members. Very strange. Most have 50 or less and the other half have 1000 or more. Sure there are a few in between but makes you think.

    Namecalling isn't a good way to go either, even if you're upset. You might go easy on that in the future. It brings down the validity of your other points.
    I don't need validity, the facts speak for themselves. I wasn't asking people to take my word for it, I was showing them with facts what the situation was. People can make up their own minds on how they feel about the facts.

    Good catch with the copyright and code theft. I went to alphadesk's site and checked out his tutorials on tables to see if he had taken some of my work. It didn't look that way, though.
    Alphadesk is only the beginning, his isn't the only site I checked. I checked out almost every mods sites. They were all the same BS. I just used his as a example. I could have just as easily picked any of the other mods sites. His was just the largest and most professional (LOL) of the bunch. That is why I said for potential customers to check all mods sites before they trust what they have to say.

    ---

    Call me nutz, but I don't like being lied to, manipulated, strung along or robbed of my money. I had only 1 other host before powweb and am still somewhat new to the whole webhosting thing, but I am not new to programming and computers (or scams). I accepted most of the bull they were dishing out on their forums because I was somewhat new and even though I didn't understand why they were telling customers to do trace routes and having them call their ISP's to ask if they were having problems, I went along with it. I was and am still working on developing my website. I am only using powweb to test my webpages. They were cheap, offered mysql 4, php, and had a easy enough setup. Problem is it's a real pain in the a$$ to work on your website when it's down 40% of the time. So inevitably this started my long useless trips to their forums to find out why my website was always down, since emailing their support only gets you a auto-reply that there uptime is at %100 and they are having no issues.

    I kept telling them, "look, I don't have any outside hits, I am only using 30 megs of space, and a few tables in a database. Why is my website crawling or down on and off all day, everyday. Trying to edit and fill tables using phpMyAdmin is maddening when every other insert takes 40-50 seconds to complete. It was like russian roullette. I would get through 4 or 5 insert commands and then 'pow' the next 2 or 3 would take 45 seconds, then back to normal and... you get the point.

    Almost all my posts I made to powweb forums were during complete downtime. I have a family, a job, and a life. So when I set aside a few hours during a day to work on my website and it's down or crawling the whole time you tend to get a little pissed off, and going to a forum where they tell you that they aren't having any problems and that you should post a trace route because maybe some router in Kansas might be down that day is f***ing nutz.

  18. #18
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    Originally posted by jimnyc
    And Alphadesk does not give any references to HTML goodies on his site, at least not as of late last night. Of course his site won't load this morning, but maybe he took it offline for updates now that he has been nabbed stealing code.
    Trust me, I didn't go through all the trouble of writing that huge post without first checking to make sure, lol. I just opened up his source and searched for the word htmlgoodies. Either its somewhere in the source or it isn't, and it wasn't.

  19. #19
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    Twist: "since emailing their support only gets you a auto-reply that there uptime is at %100 and they are having no issues."


    I forgot all about this! Man.. for the longest time I thought I was losing my mind and they were right. Then finally it all made sense when I had a few other people try to access the site who were on different ISP's in different countries. The whole, "it's on your end" line worked for a while for them, but even the slow ones (like me) will catch on.

    Thanks for the memories, Twist =)

  20. #20
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    Originally posted by dcmginc
    Twist: "since emailing their support only gets you a auto-reply that there uptime is at %100 and they are having no issues."


    I forgot all about this! Man.. for the longest time I thought I was losing my mind and they were right. Then finally it all made sense when I had a few other people try to access the site who were on different ISP's in different countries. The whole, "it's on your end" line worked for a while for them, but even the slow ones (like me) will catch on.

    Thanks for the memories, Twist =)
    I have to admit it too. I somehow convinced myself once that it might actually be on my side.

    I was even silly enough to do a trace route once *kicking myself*

    I think it was just insane desperation. I mean, what state of mind would I have had to been in to actually do a trace route to www0x.powweb.com server, which wouldn't load, and then turn around and post the results on the forums.powweb.com website which loaded fine.

    DUH DUH DUH

  21. #21
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    What was that "big lie theory" of Hitlers? Tell someone long enough and loud enough and they'll believe it.

    That could be renamed to the Powweb Big Lie Theory.

  22. #22
    Originally posted by twist
    They claim to NOT work for powweb. If you DIDN'T work for powweb what motivation would you have to write 2,000+ posts as a moderator on their forums helping their customers and answering their customers questions?
    eh, maybe because they are board freaks, and some of them may not actually have anything better to do. every board with a lot of action has a handful of really active - hyper active, insanely active - posters. so i think you're off in pointing to a large number of posts and calling that "proof" or "facts" or anything except a lot of posts. and the web site thing has nothing to do with anything. some of the best coders i know don't even have their own web sites.

    check their "Forum Leaders" page --- http://forum.powweb.com/showgroups.php?s= --- the admins are obviously employees, and i'd say it's a good bet that the super mods are employees. that's 13 people already. do you really think powweb is paying a wage to 11 more people sit in the forum and make posts? and why would you, when the whole staff (or so it would seem) is already in there?

    what you're saying is powweb is so big that they can hire a full time staff of board stooges (or maybe they have outsourced their board stooge work to india, to save money). that doesn't make sense to me. seems that someone paying employees to make board posts all day would want people to know they were employees. that would make you look better than having employees posting as fantasy users.

    but what do i know.

  23. #23
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    Originally posted by DavidFink
    eh, maybe because they are board freaks, and some of them may not actually have anything better to do. every board with a lot of action has a handful of really active - hyper active, insanely active - posters. so i think you're off in pointing to a large number of posts and calling that "proof" or "facts" or anything except a lot of posts. and the web site thing has nothing to do with anything. some of the best coders i know don't even have their own web sites.
    I think i've thoroughly explained in great detail why I don't like powweb. Please feel free to take a moment to tell me why you are writing such a long post defending them. Are you a customer of powweb?

    In fact, I see you have only posted 9 times on WebHostingTalk Forums as of this post. I actually went and read every post you have made so far. None of your posts give off any hint on why you are even at these forums. You are not asking any questions? Your not looking for a new webhost? You don't state anywhere that you are a webhost? So why did you choose to come to these forums and write 8 short generic responses in the last couple of days and then take the time to find this thread and write 3 long paragraphs defending a pretty questionable company?

    Oh, and one more question, whats your website address? Even if I told you mine I would have to make it up. Even though i'm leaving powweb they still have my credit card # and i've read quite a few horror stories on these forums about abuse. Specially after all the stuff I've pointed out in this thread. I don't see any reason for you to withhold such information though and if your a re-seller then you should add your hosting service to your Signature. A quick whois on your website will determine if your just some guy posting in shared hosting forums for no particular reason or if your hosted on powweb servers.

    Since all your posts are recent. One might start to think you are just a powweb employee who created a account here with the sole intent of writing something positive about them in this thread? But I would never accuse anybody, people can make up their own minds.

    check their "Forum Leaders" page --- http://forum.powweb.com/showgroups.php?s= --- the admins are obviously employees, and i'd say it's a good bet that the super mods are employees. that's 13 people already. do you really think powweb is paying a wage to 11 more people sit in the forum and make posts? and why would you, when the whole staff (or so it would seem) is already in there?
    You sure know alot about powweb. Wow, you really did your homework on this post, unlike your previous 8. Why did you come to the shared hosting forum again?

    Since your trying to double talk what I have already covered in pretty good detail i'm not even sure what your talking about but,

    I made a point that some of the people on the powweb forums are moderators and specifically state that they are not employees of powweb. My point was why would a non-employee spend hundreds of hours writing 2,000+ posts in the powweb forums when their websites are only a page or two in length. A web page that couldn't have taken more than 10 minutes to make. Why would someone pay $100 a year to even host a 1-page webpage? and on top of that spend hundreds of hours posting in it's hosts forums? and on top of that only say how great their service is and defend them to the end?

    Answer: they wouldn't

    what you're saying is powweb is so big that they can hire a full time staff of board stooges (or maybe they have outsourced their board stooge work to india, to save money). that doesn't make sense to me. seems that someone paying employees to make board posts all day would want people to know they were employees. that would make you look better than having employees posting as fantasy users.

    but what do i know.
    What do you know? A surprising lot about powweb.

    About the employees. I don't think they have any staff that are board stooges. I think the mods in the boards are the same people that answer emails, the same people who administrate the servers, the same people that clean the toilets. I don't think powweb has a huge staff at all. I think they are way understaffed if anything.

  24. #24
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    Originally posted by dcmginc
    What was that "big lie theory" of Hitlers? Tell someone long enough and loud enough and they'll believe it.

    That could be renamed to the Powweb Big Lie Theory.

  25. #25
    Originally posted by twist
    I think i've thoroughly explained in great detail why I don't like powweb. Please feel free to take a moment to tell me why you are writing such a long post defending them.

    i didn't write a post defending them, i wrote a post that said your assumptions about their board could be incorrect, and my logical reasons for believing that they probably are incorrect. i was challenging your statements. sorry you didn't like that. only child, are we?

    My point was why would a non-employee...spend hundreds of hours posting in it's hosts forums? and on top of that only say how great their service is and defend them to the end?
    Answer: they wouldn't


    according to who? you are restating your original argument, which was purely speculation on your part, and still is. you would have to know each person to know their reasons for spending a lot of time on boards. why do you spend so much time on boards?

    I don't think powweb has a huge staff at all. I think they are way understaffed if anything.

    now you are contradicting yourself. they are understaffed, yet they spend all day in their forums pretending to be customers. one of those assertions may well be true. it is unlikely that both are.

    since you are so curious, no, i don't have any sites hosted at powweb. i don't use shared hosting for anything.

    but why are *you* here? you sound like a competitor or maybe a disgruntled employee to me. seems like you're putting a little too much energy into your campaign for you to be just an unsatisfied customer.

    but i would never accuse anybody, people can make up their own minds.

  26. #26
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    Originally posted by DavidFink
    since you are so curious, no, i don't have any sites hosted at powweb. i don't use shared hosting for anything.

    but why are *you* here? you sound like a competitor or maybe a disgruntled employee to me. seems like you're putting a little too much energy into your campaign for you to be just an unsatisfied customer. [/B]
    Fact 1: You say you have no sites hosted at powweb.

    Fact 2: You say you don't use shared hosting for anything

    Fact 3: You didn't answer the question as to why you are in a shared hosting forum in the first place.

    Fact 4: You didn't give your website address.

    Fact 5: If you read my previous posts I state very clearly why I am here.

    Why am I here, let me repeat myself.

    I am here because my current host powweb.com has sh***y service. They have wasted countless hours of my time. They have lied to me. They have emailed me telling me that there servers are running fine even though my website was down half the night. I have probably wasted 40 complete hours between support, forums, and time waiting for my web page to load. So coming to this forum and spending maybe 1 hour making sure no others have to go through the crap I did is more than worthwhile.

    Original reason I came here. To find a new webhost and unlike your previous posts which have nothing to do with anything, mine are mostly asking questions about webhosts. I just came across this thread, which I didn't start, and posted messages about my experiance with powweb.

    Well, since your dodging simple questions and going out of your way to discredit me without any proof whatsoever i'm not sure why I am even replying to you.

    So until you answer this question,

    Why did you come to a shared hosting forum and post 8 short replies and then one long post even though you don't use shared hosting for anything, your not a customer of powweb, and your not a webhost?

    I, and everybody else, will just have to take everything you say as utter BS.

  27. #27
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    Fact 4: You didn't give your website address.
    Why would he give an address when he isn't with the host in question?

    I don't recall you giving an address to verify that you are/were with powweb, twist. I have seen several threads that you have decided to participate in that put down Powweb so I would think it's up to you to provide the evidence.

  28. #28
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    Originally posted by blue27
    Why would he give an address when he isn't with the host in question?

    I don't recall you giving an address to verify that you are/were with powweb, twist. I have seen several threads that you have decided to participate in that put down Powweb so I would think it's up to you to provide the evidence.
    If you read a couple of posts back I made this statement...
    Originally posted by twist
    Oh, and one more question, whats your website address? Even if I told you mine I would have to make it up. Even though i'm leaving powweb they still have my credit card # and i've read quite a few horror stories on these forums about abuse. Specially after all the stuff I've pointed out in this thread.
    I have stated why I came to these forums, if you have looked through my previous threads you will see that all my first posts were asking people about different companies. Look at my post where I asked some pretty detailed questions about Pair.com or OLM.net. So my intentions for coming here are pretty clear. In my first post I pointed out nothing but facts. I don't know what evidence I need to point out facts. People checked them themselves. What more would you like in the way of evidence?

    Why do I want to know his website address? Simple, if he has been hosted at someotherhost.com for the last 8 months and has no connection with powweb at all than I will apoligize to him for even thinking it. But he won't, he refuses to even say why he joined these forums. He could just be Alhpadesk himself waiting for me to give him my address. I could find a mysterious charge on my credit card for 2 years+ service with powweb. I'll have to do a chargeback and have to deal with a bunch of BS. You see, whoever this DavidFink is. I sure as hell don't have his credit card number do I? There is a chance that he has mine though.

    Please tell me how come you don't find it odd that he joins these forums, posts 8 short replies about nothing, then come to this thread and starts posting detailed information about powweb. He wont say why he joined these forums. I did. He wont say if he is a webhost. For gods sake he says "I DON'T USE SHARED HOSTING" but he is posting in a shared hosting forum. PLEASE tell me how that doesn't raise red flags with you???

    But anyway, I don't know you from jack either but I think we can both agree that I don't have your credit card number either. If you post your website or PM me your website i'll be more than happy to PM you my website, do a whois, and you'll be happy to find I have been hosted by powweb for about 9 months now. Seems reasonable doesn't it? All I ask is that you return to this thread and post a reply saying that I did PM you my site and you can verify that I have been hosted by powweb for 9 months.

    I'm not going to dodge the issue like DavidFink. I just gave you a easy way to prove I am not making stuff up.

    *edit* I see you website, btw, whats Whois Privacy Protection Service, Inc.? Anyway, your nameservers aren't powweb.
    Last edited by twist; 12-06-2003 at 11:34 PM.

  29. #29
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    You seem to be missing the fact that he registered a full month before you did.

    I don't used shared hosting either. Does that mean I can't comment on shared hosting?

    Edit
    For the record, Twist has shown me his url with PowWeb.
    Last edited by blue27; 12-06-2003 at 11:51 PM.

  30. #30
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    *EDIT* *Rewrite*

    The reason I questioned who DavidFink was because of his last posts. Most people go to a forum for a reason. I would assume most people here would come to this forum to either sell or buy hosting. After reading his previous posts I couldn't find any reason at all why DavidFink even registered at this place. He never asked any questions about finding a host and he wasn't trying to sell hosting. He was just replying short generic responses once in awhile to others posts.

    If his previous posts had been different I would have never questioned why he was here. I wouldn't have had no reason too. If he had a link to his business (webhosting, reselling, whatever) I would also have never questioned him.

    What bothered me was that he joins these forums for no particular reason whatsoever. When I asked him he then tells me he never uses shared hosting. So he not looking for hosting, he's not advertising his business, and he's not hosted at powweb. So at this point something is starting to smell fishy about this guy. So I ask him for his website, only because everything about him is fishy.

    Once again, DavidFink, if you are just some guy that likes to chat on forums and likes to do a little homework on powweb webhosting even though you never use shared hosting then I apologize in full and ask that you forgive me of ever accusing you of having any connection to powweb whatsoever.
    Last edited by twist; 12-07-2003 at 12:21 AM.

  31. #31
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    Of course we don't want to argue. It's too close to Christmas.

  32. #32
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    I rewrote my last post, sorry. I didn't want to start any new arguments so I apologized to DavidFink

  33. #33
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    David: "why do you spend so much time on boards?"

    I think it's safe to say why anyone would spend time on this board... it's not a business and the community is for helping, not screwing, people.

  34. #34
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    Powweb are definitly going down hill. I've been with them for 14 months and I've had a few problems during that time. I signed up with valuehost as I was having my_sql problems with powweb about 10 months ago. I was going to close the account but in the end, I kept it going because it was costing buttons to run it, especially with a good £/$ exchange rate in my favour.

    Powweb did fix their problems and when valuehost started the to slide, I ended up back on there. I was okay for a while but the alarm bells have really started to sound over the last month.

    I haven't been able to run any cgi scripts and although I have had a my_sql problem which support did fix quite quickly, I was less than impressed by their email response.

    So I will be on the move again shortly. Why can't these hosting companies offer a decent service, instead of trying to drive down costs all the time. I don't make any money out of my site, I pay out of my own pocket. That does not mean that I won't pay extra bucks to get a good quality service.

    As for the mods, I've no axe to grind with those guys as they've helped me out a few times. Maybe I'm just the webhosting world's grim reaper.

  35. #35
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    PowWeb has claimed to have over 50,000 clients.

    50,000 X $93.24 they charge annually = an estimated $4,662,000.00 gross income per annum.

    Now, there should be no doubt from any of us who've used their service that they most certainly don't hire well-paid, well-educated support staff (offline). Based on the knowledge, competence and attitude of the offline support staff, I think it's a very reasonable assumption that their salaries equal that of the starting wages of a local fast-food restaurant employee.

    Add to that their "claim" that most of the online Moderators are volunteer staff (no pay at all).

    So, where is all of that 4.6 million going ??

    Well, with 50,000+ clients and only about 4 database servers to handle them all, those of us who've paid for PowWeb's service (or lack thereof) know that the company's revenue isn't being put back into the business.

    And people like James (one of the Administrators) can claim that their servers aren't overloaded all day an night if they want. But it only serves to reinforce the awareness that James, like so very many others at PowWeb, are either practiced liars, or amazingly ignorant. Or, perhaps it's a little from column A and a little from column B.


    And I'm sure that anyone who's been a PowWeb customer, and sought help for problems with the service has received all of these stall/put-off tactics from PowWeb employees/volunteers...

    Email to support = auto-reply stating that there are no reported problems with the server. (Apparently PowWeb is using error logging software from the 1980s.)

    Email to support = "your problem is already discussed on our forums, click here." (Thread ends up being unrelated to the problem you'd emailed support about, or results in no answers at all.)

    Post problem on forum = What scripts are you using? There must be a problem within one of your scripts. (Suggesting that you read through every single line of code on every single script page until you find the problem).

    Post problem on forum = Run a trace route. There must be a problem with your ISP, call your ISP and have them fix your problem. Or a junction is down in some unknown location between you and PowWeb. (Apparently PowWeb's access route through the world wide web is more narrow than a LAN).

  36. #36
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    Very well put... now if we could just get one of the jokers running the powweb side show to read the comments. Not that I think it would make any difference. Someone who has let a problem fester as long as they have is obviously ignorant to the facts and they'll have their own agenda.

    I'm hoping that there will be a day when the out of business sign goes up on these guys.

  37. #37
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    Sometimes big companies like that have problems with just one customer and it looks like your were an unlucky and were that one customer who just got bad customer service and a bad setup.

  38. #38
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    Originally posted by mindless
    Sometimes big companies like that have problems with just one customer and it looks like your were an unlucky and were that one customer who just got bad customer service and a bad setup.
    agree... but I'll add I don't think ANY company, webhosting or otherwise, can have 100% customer satisfaction! They might not complain and move on to another product/service....

    Large hosting companies should have their act together though.
    Windows 10 to Linux and Mac OSX: I'm PARSECs better than you. Eat my dust!!!

  39. #39
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    I can't directly speak for other customers and I don't know the exact number of people per server powweb has. 100? 1,000? One of the first tricks I did learn was that I never check my own website to see if it's working. I go directly to the server itself. So if your hosted on www01.powweb.com and your site goes down, go to www01.powweb.com and see if it is down. Next check www02, www03, and so on. If yours is the only down server than it is absolutely on their end. They can't come back and ask you to check your scripts. They can't tell you to do a trace route. There list of excuses is cut very short.

    Common sense tells you that if the www0X server is down that every client on that server is down. Meaning hundreds of people are also without websites. If you still somehow think that "Powweb is the perfect hosting solution" than I suggest when you go to the powweb forums and try to get to know other people on your server. So when your server goes down and post it in the forums and they tell you it's on your end you can get ahold of your fellow servermates and get them involved.

    BTW, I started trying this on their forums back towards the beginning, it was funny to see their responses. First they would say, well we need your website idiot. I would point out over and over that I'm checking the server not my website and the server is down. So they just stopped replying to my threads. Of course deletions were not far behind.
    Originally posted by mindless
    Sometimes big companies like that have problems with just one customer and it looks like your were an unlucky and were that one customer who just got bad customer service and a bad setup.
    I guess my point is if your server is constantly going down than it isn't a problem affecting just one unlucky customer, but a large group of customers.

    P.S. Anybody else notice there hasn't been a announcement in the powweb forums in about a week? My server has been down or slow, during the times i've been on it, about 5-10 hours this last week alone. Why won't they post announcements?!? I read people talking about there server down everyday on the forums. Yet never one announcement.

    I am still a customer you know.

  40. #40
    Originally posted by twist
    What bothered me was that he joins these forums for no particular reason whatsoever. When I asked him he then tells me he never uses shared hosting. So he not looking for hosting, he's not advertising his business, and he's not hosted at powweb.

    Once again, DavidFink, if you are just some guy that likes to chat on forums and likes to do a little homework on powweb webhosting even though you never use shared hosting then I apologize in full and ask that you forgive me of ever accusing you of having any connection to powweb whatsoever.
    i run a business that provides email and URL forwarding services and we are branching out into web hosting soon. i'm not advertising it here because, a) we don't really need advertising at this point since we haven't yet launched the hosting service, and b) i think advertising on boards is not particularly effective anyway. when we do post business-specific things in here it will be under the username "datapimp" (there's a hint for you). i'm in here now checking things out and getting a feel for the tone of the board. we just opened a board, and i'm always interested in how other boards run and grow (and why some wither and die).

    my research into powweb extended to their board, and the "forum leaders" listed there, since that is what i thought we were both commenting on. in the interest of full disclosure, i did work (briefly) with one of the founders of powweb years ago at affinity hosting. he came in during the transition when we sold affinity to "ebiz" (who then changed their name to affinity). powweb hadn't even started at that point (as far as i know), and he's not even with powweb anymore. i have no reason to defend or attack them.

    in los angeles a lot of people from different companies know each other. we all seem to bounce around between the same 10 places. so it's not unusual for someone from company A to know a lot about company B. they probably worked for company B at some point, or know someone who did.

    i've been in the hosting business since 1996 - the year the first commercial web host was launched - so i'd like to think that my opinions or comments on most anything discussed here are valid, whether they are one line or three paragraphs. but that's the beauty of a public forum, you can ignore me if you think i'm full of crap.

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