Suggestion: Create a new forum to allow customers to discuss ongoing outages or other issues.
Suggested name "Outage reports and connectivity testing".
Personally, I like to network with other customers during an outage -- as I expect the host already knows about it (they better) and calling them just makes them more busy during a critical time.
I recently posted a minor outage note on the Dedicated/Co-location forum and got all kinds of attacks from people because the host itself wasn't down and it was thier upstream.
To me, this isn't about slamming a host - it is about knowing the true network quality and getting confirmation (from other customers) about outages.
I feel that if we start a new forum, it will remove the hostility factor -- as the intention of the posts can be more clear and it not be percieved as attack on a provider. People can have a place to discuss outages without it being intermixed with the requests for recommendations on hosts.
To me, a host being unreachable is worthy of discussion - I don't really care the fault, as my customers (web site users) don't care the fault... and often the problems are difficult to solve, so working together has advantages (hence using the forum here).
Just a suggestion, take it or leave it. I'm not trying to create a problem here, I'm trying to solve one.