Web Hosting Talk : Web Hosting Main Forums : Ecommerce Hosting & Discussion : Review: CDGCommerce.com & Paysystems.com

[FW-Mike]

Hi guys,

Thought I'd take a few minutes to share my experiences with paysystems and cdgcommerce.

Here's the story:
A client of mine needed an estore, no problem I coded one and got it set up to go. I chose paysystems as the processor, as they seemed to be good and I liked their phone support. We sign up wednesday (about 2 weeks ago) and get our login information later that day. HOWEVER, it is not activated so we can not login with it. It just says test accts are not allowed. Great, this is fun. We wait until thursday, same thing, friday the same, too. I give them a call, because its been 72+ hours, over their gaurenteed time. I get some hispanic woman whom I can barely understand. She tells me she can't control it, but that she'll send the order down again. This seems fine, except that it doesnt get activated and they are out of their office all weekend. So we call on monday, same deal. Tuesday I call again, but they are out of the office due to it being a holiday. Wednesday I call again, asking to talk to someone who can actually do something. They say no, but that the order will be sent again.

At this point, I'm completely fed up. I start looking for another with similiar plans. 2co has too high of a % fee, as he primarily sells things $100 and up. I come on WHT, and read good things about CDGcommere.com. I go to their site, which IMO is horrible and put me off. I mail them anyway, and am suprised at how quick I get a reply. Big there. I ask him to call me up so we can chat. He does so later that evening, and we chat for about 30 minutes. He is VERY knowledgable and really helpful. Nice guy! A day or two later, my client signs up with him. We have one bump due to auth.net, but he takes care of it completely. I'm new to auth.net, so I had a few questions. I log onto the website, and sure enough he is online! He helps me get it all sorted, points me to the proper documentation etc. Even gets me the page number pertaining to my info! Man am I inpressed by this company.

Everything is going completely smoothly, and CDG has far exceeding my expectations. He is even hosting my template securely so I dont have to buy an SSL cert but will be able to have my template on the checkout page. Slick! I've logged into the reseller part, as he set that up for me, too, and the documentation is outstanding. This company is extraordinarily professional. He also said they were debt free and formed in 1998.

Chris @ CDG gets a HUGE from me. I recomend them from anybody!

And by the way, not that it matters anymore but I STILL haven't gotten activated at paysystems. How nice.

[DaHOST]

I too was thinking on switching to paysystems but decided to find out more info on cdgcommerce starting last week and I have been impressed. There have been very few times in my career where I walked away from a conversation and having all my questions answered. I still haven't made the switch yet but when I'm ready to in the next week or so cdgcommerce will be my only choice... Not to mention it will be a real merchant account that is very competitive.

[Aussie Bob]

Originally posted by FW-Mike
. . . I chose paysystems as the processor, as they seemed to be good and I liked their phone support. We sign up wednesday (about 2 weeks ago) and get our login information later that day. HOWEVER, it is not activated so we can not login with it. It just says test accts are not allowed . . .

I take it that you had already paid the $49.00, faxed them the Merchant agreement document + other documents required?

[123x]

Compared to other 3rd party payment providers like 2CHO ,Paysystems application process is bit confusing and troublesome.

They should look in to this very soon.

[Nymix-CB]

It took us 2 weeks to make it works. Now it do works fine

[Coach]

Originally posted by FW-Mike
I come on WHT, and read good things about CDGcommere.com. I go to their site, which IMO is horrible and put me off. I mail them anyway, and am suprised at how quick I get a reply. Big there. I ask him to call me up so we can chat. He does so later that evening, and we chat for about 30 minutes. He is VERY knowledgable and really helpful. Nice guy! A day or two later, my client signs up with him. We have one bump due to auth.net, but he takes care of it completely. I'm new to auth.net, so I had a few questions. I log onto the website, and sure enough he is online! He helps me get it all sorted, points me to the proper documentation etc. Even gets me the page number pertaining to my info! Man am I inpressed by this company.

Which is why one should never judge a book by it's cover. I've seen the nicest websites run by the most useless people and the mediocre ones run by some truly great companies. One look at Pair will tell you that they concentrate on providing quality services, not hype. I get the feeling CDG does the same from what I've seen about them.

[Best Buy Business]

Mike,

I'm sorry to hear that you were having trouble getting your account activated with PaySystems.

I know Chris at CDG Commerce and I'm sure that he will take great care of you.

Two things that I must address.

1) There are no holidays at Paysystems. We operate 24/7 365 in all support depatrments.

2) If anyone else is having trouble getting their account live please contact me and I will take care of it.

It is always best to have an account rep, that way you have somebody that you know and that will address your problems immediately.

Thanks

Paul
PaySystems

[RogelioH]

I would recommend CDGcommerce to anyone anyday, i got approved for 2 merchants and they were helpful through every bit.

[cdgcommerce]

Thanks for the kind words, all.

[sallam]

I just signed up with paysystems recently. They're great service.
You get a control panel through which you make all the tasks associated with your business. True it took a few days to approve my merchant account, but that only had to do with examining my emailed documents and echange of a few emails over them. I recommend them highly, specially if your business is a non-US, as they accept transactions from more parts of the world than, I guess, most the others.

[FW-Mike]

Originally posted by Aussie Bob
I take it that you had already paid the $49.00, faxed them the Merchant agreement document + other documents required?

No actually, as it never asked for any of that and when I asked on the phone the woman told me I didnt need to do anything yet (which I thought was odd).

1) There are no holidays at Paysystems. We operate 24/7 365 in all support depatrments.

It was veterans day that we called, just assumed you were out becuase there was no answer

[Mark_TVI]

When I looked into Paysystems I had an account rep. That didn't stop them from losing my signed contract and all my other information. After two weeks and my account rep telling me he "couldnt find it" I threw in the towel.

I use 2CO and PayPal but I am always open to something better if it's out there or even as a back up to my existing systems.

Thanks for the review Mike....

[FW-Mike]

Sure thing! Paysystems just does not have there act together as well as they should, IMO.

[NetPublicist]

I used PayPal for the past 2 years and signed up with CDG a couple of months ago when I was ready to move to a real merchant account. I am 100% satisfied with CDG and will recomend them to all of my clients.

[Dan L]

CDG has come off as very knowledgable from the few posts of his I've seen. Looks like I may be using them in the future.