Very bad experience with Zeroconcept.net also paypal not helping......
I have a problem with a provider who seems to think that he can do whatever he wants ones i signed up with this guy(Zeroconcept.Net). Here is a brief thing that happened, so if someone can help me i would appreciate it.
I got a reseller account and after few days i asked him that i need my private nameservers as i asked in my request. I was told that he "forgot" to mention that there will be extra charge for that. I went ahead and paid extra charge caz i had two customers waiting for their account. I waited for a month but still no nameservers, then suddenly my account was unavailable. I mailed them but no answer and then i was directed to some other site for help but i got an answer that they are moving the servers. After another month i fed up since i lost more than 12 customers and i fed up and asked them to refund my money and cancel my account. They cancelled my account but did not refund my money. I contacted paypal but they say to "resolve with the seller". I contacted them and told them that i do not want to post to the WHT Forums caz i do not want to make your reputation bad but now i am charged for the third time in row and it is $60 altogether that i have never been served for.
Isn't it illegal to keep charging when someone gives you a notice before a month or so ? And isn't it arogant to tell a buyer that it is your fault that you chose us ?
Can someone suggest me what to do ? Also i would urge everyone not to go with zeroconcept.net, since they do not follow a professional procedure for maintainning business.
nukehelpers, he indicated he already contacted PayPal and they were of no assistance.
cubs_fan, first, make sure you cancel the PayPal subscription so that they cannot charge you any more. You do not have to wait for them to do it, from within your PayPal account you can cancel the subscription yourself.
Unfortuntaley PayPal is not a good resource when it comes to consumer protection as you have experienced. When dealing with non-tangibles, such as hosting, you really have no recourse should things go wrong. If you used a credit card to make the PayPal payment, you could open a dispute with your card company, however results vary with that method.
Originally posted by nukehelpers Ouch sorry to hear your bad experience bud you can always try a charge back dispute with paypal. Hopefully your next host will make you a happy home.
i called my bank and they told me that they can put the chargeback dispute but it will cost me $28 per charge. So i think there should be some procedures for this kind of fraudulent activity else there is no safety in this business where only the sense of security is driving the business.
Don't you think that if this happens to anyone from us then they might be hesitated to go with smaller(honest) host and will end up ripped by bigger corporations ??
Originally posted by cubs_fan nukehelpers,
i called my bank and they told me that they can put the chargeback dispute but it will cost me $28 per charge.
Your bank, cubs and nukehelper, should not be charging you to do a chargeback. If my bank did that, I would leave in in instant. Just out of curiosity, what banks are charging for that?
I would recommend calling your bank back, asking for the dispute, but refusing to pay a fee for it. You are not getting the service you paid for and you should not have to pay the bank a fee just to open a dispute.
In case you haven't cancelled your subscription yet due to you not knowing how, follow these steps.
1. Login to your account
2. Click on the 'History' link
3. In the dropdown box select 'Subscriptions' , click on 'Search'
4. Find the subscription that you wish to cancel in the list that was brought up by the results. Click the 'Details' link.
5. Scroll down to the bottom of the page and click 'Cancel Subscription'
All done. Sorry you had to go through this type of thing. It's a lesson well learned. Always try to do more research before you go with a specific provider.