24/7 Live Chat Support/HelpDesk/Phone Support
WINDOWS HOSTING SUPPORT AVAILABLE!
Server administration starting at UNDER $40/Month/Server
ACT FAST, Special Pricing ending soon!
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Touch Support, LLC invites you to join the rapidly growing list of satisfied hosting companies who use our 24/7/365 Customer Support services!
TouchSupport.com currently has the following Specials.
This offer will be ending very soon, and larger buy minimums will be activated, so ACT TODAY!!
TouchSupport.com provides fully branded, premium outsourced technical support solutions to web hosting companies. We respond to your customers as your company via Help Desk, Live Chat, and Telephone. If you’re looking to mitigate your staff liability and put the technical support aspect of your company on auto-pilot, Touch Support is for you!
We are located in the USA. All techs operate out of our office in Lafayette, Indiana. All of our employees are college graduates or will be very shortly. The Entire Touch Support Tech team are W-2 Employees; We do not hire independent contractors for technical support. This affords us the ability to offer expert support for the long term.
100% transparent
Our main concern is to satisfy your customers while remaining completely anonymous.
We remain 100% transparent, i.e.:
- We always respond from
support@yourcompany.com OR answer your phone ‘Thank you for calling YOUR COMPANY’.
- Your customers think we are your staff
- Your customers will never realize Touch Support is providing your friendly, knowledgeable 24/7/365 support.
We provide support to any type of client, from 1 server with 10 customers, up to 100's of servers with thousands of customers. We have plans to suit every size and style of business.
We provide: (Prices later in post)
Per ticket support
Live chat support
Telephone Support
Server admin support
Systems we support
- CPanel/WHM
- Redhat Linux
- Windows based hosting (Launching soon, information below)
Customer Support Ticket plans & pricing:
Minimum Purchase:
We have a minimum purchase amount of $300/month for end customer support packages. Our system admin packages are currently exempt from this requirement.
Support Subscription
There is a $44.95 per month subscription fee to cover administrative expenses and licensing costs.
This includes:
-Kayako eSupport (the best ticket system in the industry) License ($25/mo. Value)
-Kayako LiveResponse (with Live chat support purchase)
-24/7 Server monitoring ($20.00/mo. Value)
-Bundled Cpanel Flash tutorials ($80.00 Value)
Per-ticket plans (unlimited servers, unlimited domains, Unlimited Clients): 10-25 minute response times
Pack of 100 tickets ($3.50 each)
Pack of 250 tickets ($3.25 each)
Pack of 500 tickets ($3.00 each)
500+ Contact us for custom quote
* Co-Branded Support options available. Discounted pricing, contact us for details!
Windows Hosting:
Please contact us for pricing/availability
Live Chat 24/7
$3/chat for 1-500 live chats
$2.75/chat 500+
*Contact us for high volume custom quotes.
we offer:
-LivePerson
-SiteChatter
-LiveHelper
Telephone Support
"Hello, Thank you for calling Better Hosting how may I help you?"
We prefer to negotiate telephone support as each situation is unique.
We currently support:
-Aptela
-VirtualPBX
-Dedicated line for your company
Phone support prices:
Contact us for custom quotes. Usual per call rate of $4/call
Sales Requests
*We are Capable of handling sales requests also. Please contact us for a custom quote.*
Server Administration Packages:
::REACTION:: [$20.00/mo. per server -or- included with support purchase]
system monitoring services with procedural response
Our custom tailored monitoring service provides a unique solution to server events. We will collaborate with you to write a detailed procedure for how our staff will handle an equipment incident. Below is an example of what a procedure for incident response to a server offline might look like:
Incident: Monitoring software alerts our staff that a server is offline.
Response: Bring server back online via the following procedure:
1. Call Data Center at 888-222-3334, Press '4'.
2. Ask for 'Peter', if unavailable provide DataCenter staff with ID# 392387.
3. Inquire about network availability.
4. Request Immediate reboot.
5. Call back every 5 minutes until server is online.
::TOTAL CONFIDENCE:: [$39.95/mo. per machine]
With Touch Support ::TOTAL CONFIDENCE::, your company (teamed up with our support services) is essentially on auto-pilot. We will:
1. Provide ::Reaction:: Server monitoring
2. Install firewall and IDS software
3. Upgrade listed software at your request
4. Troubleshoot various server issues
:: DEDICATED TECH:: [$89.95/mo. per machine]
Our flagship server administration package provides you with a technician at our location whose sole responsibility is to maintain a small number of client servers. With Touch Support :: DEDICATED TECH::, your company will know what it's like having a team of IT staff on call 24 hours a day, 7 days a week. We will:
1. Provide ::Reaction:: Server monitoring
2. Provide ::Total Confidence:: administration
3. Perfom an initial security audit and update your configuration to correlate with best industry practices
4. Perform emergency system administration
5. Continously update Kernels, Apache, PHP, MySQL, and FrontPage extensions
6. Re-secure a server after intrusion
7. Restore a server from backup
**Looking to make extra money each month? Resell our support services to your clients! Contact us for details.**
Why choose TouchSupport.com:
- 24/7/365 expert support for your clients
- 10-25 minute response times
- Manage other aspects of your business: Focus on sales/marketing/business development.
- Extremely knowledgeable, friendly, and experienced support reps
- We can answer ANY question, fast and professionally.
- More cost-effective than hiring, training, and managing your own onsite staff for 24/7 technical support
We cater to all clients and situations!
Contact Information:
AIM: TSTaylorH
email:
taylor@touchsupport.com ,
sales@touchsupport.com
Phone: 1-888-45-TOUCH (1-888-458-6824)
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