I am a sysadmin
But I too searched long and hard and could find nothing comparable...I would be gutted to move, but....
My problems recently have been when stating exactly what's required visa-vi config requests. The story goes thus:
Virtualis enabled server side includes (ssi) on my server, only to do so incorrectly and thus have all my cgi files that output text/html parsed as ssi's. Netscrape in particular behaved badly because of this, giving me a 'pick app' dialogue box when dealing with any of my cgi's.
I have a replica in-house of the site, so worked on a fix in-house. After spending lots of time and lots of head scratching, once I worked the fix out (it involved the use of .htaccess files and removal of certain siteide AddType & AddHandler directives under Apache), I mailed Virtualis with exactly what was required.
10 days, lots of frustration and loads of mails later, admittedly with my anger boiling over a few times and with a cost of considerable hair loss to myself, I finally got someone to make the necessary changes and get things working properly.
So support at Virtualis couldn't even follow the most simple and explicit of instructions. My sites about to get v.busy (hopefully ;^), and I will have other such configuration requests to make since I can work on things in-house and decide what needs doing before mailing Virtualis. This means they'll work, as I would have tested them first. I'm now worried that this arrangement, that I thought would've been ideal for a hosting company (no thinking time, just a bit of vi experience ;^) is not possible with the standard of first line support at Virtualis.
I take it you've not had similar experiences then? How do you deal with getting standard configuration changes to standard services implemented if not? Do you have root access? You see, I'd rather not....if I wanted such access I'd co-locate somewhere and build a server from the bottom up, but really I just want to concentrate on content on my live server, and config of that content on my in-house replica. You see, I hav a life too
Steve Huckle @ yossarian