Web Hosting Talk : Web Hosting Main Forums : Ecommerce Hosting & Discussion : eOnlineData

[Asverse]

First of all, I would like to say beyond this issue, I have had no other problems with eOnlineData and have loved them. Get rid of this issue, and I would recommend them to anyone.

Onto the issue..

I have had 2 different merchant accounts with eOnlineData and have experienced this on both of them. The actual fees they are charging me are NOT the fees they listed on my Schedule of fees page (what they should be charging me).

In the past I have been overcharged % transaction fees by up to 2% extra. I have also been overcharged on the flat transaction fee, by up to $.10!

I have found by e-mailing them and telling them your fees are wrong, they will fix it free of charge. But I think it's just a shame they can't get the fees right in the first place. Also, they offer no refund on whatever you have already overpaid

Other than that, they seem to be a great company. My rep (John Waldron) is very helpful and very responsive. I normally get responses within 30 mins or so on workdays.

[KIA-Joe]

Well the fees do fluctuate depending on where the client is from in the world.

[Asverse]

Fees should only fluctuate from qualified to nonqualified. Neither of my listed fees for either of these were used.

[The Pioneer]

Asverse,

I have had the same problem with eOnlineData since August. They were supposed to have cancelled my account with them and refund me of my money they charged me. -- I never even signed the agreement for fees.

First, I will send them a letter of debt owed to me and let them be aware of their violation of the United States Constitution, under the Fair Credit Billing Act (15 U.S.C. §1666-1666j). And then I'll call my bank to dispute their charges.

Second, I'll contact the Better Business Bureau of Metropolitan Atlanta and see how they can help bring further justice to this company.

Good luck with your situation Asverse.

[cdgcommerce]

Sorry to hear about your problems with eOnlineData.

If they are "correcting" a billing mistake - that means they really did overcharge you in the first place... you should never have to call to get that fixed. It is a shame to hear they did that.

There is another WHT forum member that I am aware of, that had his account cancelled by eOnlineData because of a SINGLE small bounced ACH... and that was only due to the fact that they had mailed his credit card statements to the WRONG address!

[The Pioneer]

Chris,

A manager was supposed to call me back a couple days ago. I have yet to hear back from them. Since they refuse to cooperate, it only makes it easier for me to get my money back; especially when they have a history of this.

[Zach]

Disappointed by some of the stories I have been reading about EOD. Recently signed up to resell for them, thinking twice about it now.

Please update your stories when the issues are "resolved".

Thanks
Zach

[VH-Robert]

I'm with E-onlinedata since Jan. of '03 and never had a single problem. They promptly reply to my emails, calls, and go out of their way to assist me with issues I may have.

Sloane from E-OnlineData is a great guy and I'm sure he's working on taking care of your issues. Because E-OnlineData uses OnlineData to do the merchant accounts, the blame for your incorrect tranacation fees are because of OnlineData as well.

[Asverse]

I will once again try to get ahold of them today to see is this has been resolved.

[taburl]

We had an account with eOnlineData very briefly last year. After requesting to close the entire account and receiving confirmation of the cancellation - the monthly fee, the monthly minimums, and all the other normal monthly fees continued to be deducted from our business' checking account. For five months.

We made several attemps via different routes to contact them regarding the error and only once received a response in the fifth month.

We did eventually get all the charges returned, but it took an additional 3 weeks after we received a response from them.

[Asverse]

snide: I have also had the same problem with my past accounts with them. But was able to get it cleared up in 1 month.

[The Pioneer]

Well, looks like this is has been an on-going problem for eOnlineData and you should take a stand for your rights.

[ReliableServers]

When we first got setup with them they were charging us the wrong rates. On our next bill the correction was made, and a refund of the overcharge was on the bill. So far its stayed the correct amount.

[Everyday]

We've used them for a while now and we are also a master var for them. I haven't had one complaint about them from any of the few hundred customers of ours who are using them.

Sloane is a great guy and I'm sure whatever this "overcharge" is it is a mistake of some sort.

Why don't you post more details regarding this.

[Asverse]

I finally received a response today saying my pricing will be fixed as of 11/1/03. They also said I would be refunded the overcharges. I just wonder why this happens almost every single time to almost every account? Has everyone checked the actual rates they are being charged to ensure they are being charged right?