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  1. #1
    Join Date
    Aug 2001
    Location
    Dallas, TX
    Posts
    46

    Angry I will pay for someone to fix a frustrating DNS problem

    On August 7th, I went to networksolutions.com and switched over a domain to nameservers at rackshack.net.

    About 2 days after the move it seemed like everything was going fine. A few people emailed saying that they were still reaching a "we are moving" page at the old server, but I decided that I should just wait awhile and the information would propogate.

    But now it has been over 3 weeks and my domain still doesn't work correctly.

    I've been through dozens of hours waiting for tech support from my old host, my new host, and network solutions. None of them can fix they problem. They all blame the other people in the loop.

    The name of the domain is ezonemag.com. The problem I am having is that on most of the nameservers on the internet, ezonemag.com and www.ezonemag.com resolve to different IP addresses. ezonemag.com points to the old server. This is messing up mail and web users.

    To see what I mean, please check out the following links:

    http://gday.bloke.com/cgi-bin/nslookup?www.ezonemag.com
    http://gday.bloke.com/cgi-bin/nslookup?ezonemag.com

    These links are to an nslookup gateway. Notice that the IP address returned is different even though it should be the same.

    I have verified that I set up the correct nameservers and IP addresses for the nameserver when I updated my information at network solutions. I have verified that ns1.rackshack.net and ns2.rackshack.net have the correct information and resolve correctly for both ezonemag.com and www.ezonemag.com.

    I will GLADLY pay someone who can fix the problem. Please, no guesses. I know enough about DNS by now that I probably won't be helped by a non-expert. Also, I have 12 years of UNIX experience so I am not a dummy about the OS. I just need help with a very specific problem.

    I'll offer $100 to the first person who SOLVES the problem, or $25 to anyone who gives me useful information that helps me fix the problem.

    Jim

  2. #2
    Join Date
    Mar 2001
    Location
    The Office
    Posts
    352
    It's very important that you call Network Solutions and tell them you want to add NS records. They keep a separate database of DNS servers, which you need to register with them for dns to filter properly on that net, this may be your problem.

  3. #3
    Join Date
    Aug 2001
    Location
    Dallas, TX
    Posts
    46
    Thank you, but I am not running my own nameservers. I am using ns1.rackshack.net and ns2.rackshack.net, as I indicated in my post.

    Jim

  4. #4
    FYI:

    Here are the results of nslookup on your domain (more below):

    # nslookup
    > set type=ANY
    > ezonemag.com

    Non-authoritative answer:
    ezonemag.com nameserver = NS1.RACKSHACK.NET
    ezonemag.com nameserver = NS2.RACKSHACK.NET
    ezonemag.com internet address = 216.221.175.233

    Authoritative answers can be found from:
    ezonemag.com nameserver = NS1.RACKSHACK.NET
    ezonemag.com nameserver = NS2.RACKSHACK.NET
    NS1.RACKSHACK.NET internet address = 207.218.223.132
    NS2.RACKSHACK.NET internet address = 207.218.223.162

    > www.ezonemag.com
    Server: ns1.can-host.com
    Address: 24.215.1.6

    www.ezonemag.com internet address = 216.12.208.29
    ezonemag.com nameserver = ns1.rackshack.net
    ezonemag.com nameserver = ns2.rackshack.net
    ns1.rackshack.net internet address = 207.218.223.132

    ===========================================

    As you can see, the domain.com and www.yourdomain.com is effectively pointing to 2 different IP addresses.

    To fix this:

    Ask rackshack.net to edit your DNS settings and MAKE SURE that the ip set for both domain.com and www.yourdomain.com is THE SAME. Tell them to double check if they tell you it's all right alrerady... becuse it's not

    Copy the nslookup info here in your e-mail if needed.
    Félix C.Courtemanche · webmaster@can-host.com
    Can-Host Networks · http://www.can-host.com
    web«cp Control Panel · http://webcp.can-host.com

  5. #5
    FYI: I don't want any $$
    Félix C.Courtemanche · webmaster@can-host.com
    Can-Host Networks · http://www.can-host.com
    web«cp Control Panel · http://webcp.can-host.com

  6. #6
    Join Date
    Jul 2001
    Location
    New York
    Posts
    578
    If you changed the Namesevers at netsol I don't see what your host can be besides check if the nameservers are running properly. Its netsol's job to the the transfer.
    PalmVersa Communications
    PalmVersa.com
    ICQ# 120775841

  7. #7
    Join Date
    Aug 2001
    Location
    Dallas, TX
    Posts
    46
    Félix,

    I ran nslookup while specifying ns1.rackshack.net. As you can see, ns1.rackshack.net resolves both ezonemag.com and www.ezonemag.com correctly.

    >$ nslookup www.ezonemag.com ns1.rackshack.net
    >Server: ns1.rackshack.net
    >Address: 207.218.223.132
    >
    >Name: www.ezonemag.com
    >Address: 216.12.208.29
    >
    >$ nslookup ezonemag.com ns1.rackshack.net
    >Server: ns1.rackshack.net
    >Address: 207.218.223.132
    >
    >Name: ezonemag.com
    >Address: 216.12.208.29

    Or did you already understand the above?

    Jim

  8. #8
    Join Date
    Nov 2000
    Location
    Moran, Ks
    Posts
    186
    Your problem is that you have ezonemag.com registered as a nameserver too... with an ip address of 216.221.175.233

    http://www.networksolutions.com/cgi-...&STRING=Search

    You need to either modify (or preferabley delete) the record at networksolutions to fix it.

    http://www.networksolutions.com/cgi-...nges/itts/host

  9. #9
    Join Date
    Aug 2001
    Location
    Los Angeles, California
    Posts
    87
    elsmore1 hit the name on the head.... here are the whois results:

    Server Name: EZONEMAG.COM
    IP Address: 216.221.175.233
    Registrar: NETWORK SOLUTIONS, INC.
    Whois Server: whois.networksolutions.com
    Referral URL: http://www.networksolutions.com



    Domain Name: EZONEMAG.COM
    Registrar: NETWORK SOLUTIONS, INC.
    Whois Server: whois.networksolutions.com
    Referral URL: http://www.networksolutions.com
    Name Server: NS1.RACKSHACK.NET
    Name Server: NS2.RACKSHACK.NET
    Updated Date: 07-aug-2001


    >>> Last update of whois database: Sun, 26 Aug 2001 02:09:30 EDT <<<

    The Registry database contains ONLY .COM, .NET, .ORG, .EDU domains and
    Registrars.

    bash# nslookup ezonemag.com
    Server: localhost
    Address: 127.0.0.1

    Non-authoritative answer:
    Name: ezonemag.com
    Address: 216.221.175.233

    bash# nslookup www.ezonemag.com
    Server: localhost
    Address: 127.0.0.1

    Name: www.ezonemag.com
    Address: 216.12.208.29
    Karyn Ulriksen
    Valkaryn Internet Group
    http://www.valkaryn.net

  10. #10
    Join Date
    Aug 2001
    Location
    Dallas, TX
    Posts
    46
    Elsmore1, you figured it out. Thanks very much.

    I owe you $25. Please PM me with your address.

    Jim

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