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I will pay for someone to fix a frustrating DNS problem

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  #1  
Old
Junior Guru Wannabe
 
Join Date: Aug 2001
Location: Dallas, TX
Posts: 46
Angry

I will pay for someone to fix a frustrating DNS problem


On August 7th, I went to networksolutions.com and switched over a domain to nameservers at rackshack.net.

About 2 days after the move it seemed like everything was going fine. A few people emailed saying that they were still reaching a "we are moving" page at the old server, but I decided that I should just wait awhile and the information would propogate.

But now it has been over 3 weeks and my domain still doesn't work correctly.

I've been through dozens of hours waiting for tech support from my old host, my new host, and network solutions. None of them can fix they problem. They all blame the other people in the loop.

The name of the domain is ezonemag.com. The problem I am having is that on most of the nameservers on the internet, ezonemag.com and www.ezonemag.com resolve to different IP addresses. ezonemag.com points to the old server. This is messing up mail and web users.

To see what I mean, please check out the following links:

http://gday.bloke.com/cgi-bin/nslookup?www.ezonemag.com
http://gday.bloke.com/cgi-bin/nslookup?ezonemag.com

These links are to an nslookup gateway. Notice that the IP address returned is different even though it should be the same.

I have verified that I set up the correct nameservers and IP addresses for the nameserver when I updated my information at network solutions. I have verified that ns1.rackshack.net and ns2.rackshack.net have the correct information and resolve correctly for both ezonemag.com and www.ezonemag.com.

I will GLADLY pay someone who can fix the problem. Please, no guesses. I know enough about DNS by now that I probably won't be helped by a non-expert. Also, I have 12 years of UNIX experience so I am not a dummy about the OS. I just need help with a very specific problem.

I'll offer $100 to the first person who SOLVES the problem, or $25 to anyone who gives me useful information that helps me fix the problem.

Jim



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  #2  
Old
Aspiring Evangelist
 
Join Date: Mar 2001
Location: The Office
Posts: 352
It's very important that you call Network Solutions and tell them you want to add NS records. They keep a separate database of DNS servers, which you need to register with them for dns to filter properly on that net, this may be your problem.

  #3  
Old
Junior Guru Wannabe
 
Join Date: Aug 2001
Location: Dallas, TX
Posts: 46
Thank you, but I am not running my own nameservers. I am using ns1.rackshack.net and ns2.rackshack.net, as I indicated in my post.

Jim

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  #4  
Old
Web Hosting Master
 
Join Date: May 2000
Posts: 587
FYI:

Here are the results of nslookup on your domain (more below):

# nslookup
> set type=ANY
> ezonemag.com

Non-authoritative answer:
ezonemag.com nameserver = NS1.RACKSHACK.NET
ezonemag.com nameserver = NS2.RACKSHACK.NET
ezonemag.com internet address = 216.221.175.233

Authoritative answers can be found from:
ezonemag.com nameserver = NS1.RACKSHACK.NET
ezonemag.com nameserver = NS2.RACKSHACK.NET
NS1.RACKSHACK.NET internet address = 207.218.223.132
NS2.RACKSHACK.NET internet address = 207.218.223.162

> www.ezonemag.com
Server: ns1.can-host.com
Address: 24.215.1.6

www.ezonemag.com internet address = 216.12.208.29
ezonemag.com nameserver = ns1.rackshack.net
ezonemag.com nameserver = ns2.rackshack.net
ns1.rackshack.net internet address = 207.218.223.132

===========================================

As you can see, the domain.com and www.yourdomain.com is effectively pointing to 2 different IP addresses.

To fix this:

Ask rackshack.net to edit your DNS settings and MAKE SURE that the ip set for both domain.com and www.yourdomain.com is THE SAME. Tell them to double check if they tell you it's all right alrerady... becuse it's not

Copy the nslookup info here in your e-mail if needed.

__________________
Félix C.Courtemanche · webmaster@can-host.com
Can-Host Networks · http://www.can-host.com
web«cp Control Panel · http://webcp.can-host.com

  #5  
Old
Web Hosting Master
 
Join Date: May 2000
Posts: 587
FYI: I don't want any $$

__________________
Félix C.Courtemanche · webmaster@can-host.com
Can-Host Networks · http://www.can-host.com
web«cp Control Panel · http://webcp.can-host.com

  #6  
Old
Web Hosting Master
 
Join Date: Jul 2001
Location: New York
Posts: 578
If you changed the Namesevers at netsol I don't see what your host can be besides check if the nameservers are running properly. Its netsol's job to the the transfer.

__________________
PalmVersa Communications
PalmVersa.com
ICQ# 120775841

  #7  
Old
Junior Guru Wannabe
 
Join Date: Aug 2001
Location: Dallas, TX
Posts: 46
Félix,

I ran nslookup while specifying ns1.rackshack.net. As you can see, ns1.rackshack.net resolves both ezonemag.com and www.ezonemag.com correctly.

>$ nslookup www.ezonemag.com ns1.rackshack.net
>Server: ns1.rackshack.net
>Address: 207.218.223.132
>
>Name: www.ezonemag.com
>Address: 216.12.208.29
>
>$ nslookup ezonemag.com ns1.rackshack.net
>Server: ns1.rackshack.net
>Address: 207.218.223.132
>
>Name: ezonemag.com
>Address: 216.12.208.29

Or did you already understand the above?

Jim

  #8  
Old
Junior Guru
 
Join Date: Nov 2000
Location: Moran, Ks
Posts: 186
Your problem is that you have ezonemag.com registered as a nameserver too... with an ip address of 216.221.175.233

http://www.networksolutions.com/cgi-...&STRING=Search

You need to either modify (or preferabley delete) the record at networksolutions to fix it.

http://www.networksolutions.com/cgi-...nges/itts/host

  #9  
Old
Junior Guru Wannabe
 
Join Date: Aug 2001
Location: Los Angeles, California
Posts: 87
elsmore1 hit the name on the head.... here are the whois results:

Server Name: EZONEMAG.COM
IP Address: 216.221.175.233
Registrar: NETWORK SOLUTIONS, INC.
Whois Server: whois.networksolutions.com
Referral URL: http://www.networksolutions.com



Domain Name: EZONEMAG.COM
Registrar: NETWORK SOLUTIONS, INC.
Whois Server: whois.networksolutions.com
Referral URL: http://www.networksolutions.com
Name Server: NS1.RACKSHACK.NET
Name Server: NS2.RACKSHACK.NET
Updated Date: 07-aug-2001


>>> Last update of whois database: Sun, 26 Aug 2001 02:09:30 EDT <<<

The Registry database contains ONLY .COM, .NET, .ORG, .EDU domains and
Registrars.

bash# nslookup ezonemag.com
Server: localhost
Address: 127.0.0.1

Non-authoritative answer:
Name: ezonemag.com
Address: 216.221.175.233

bash# nslookup www.ezonemag.com
Server: localhost
Address: 127.0.0.1

Name: www.ezonemag.com
Address: 216.12.208.29

__________________
Karyn Ulriksen
Valkaryn Internet Group
http://www.valkaryn.net

  #10  
Old
Junior Guru Wannabe
 
Join Date: Aug 2001
Location: Dallas, TX
Posts: 46
Elsmore1, you figured it out. Thanks very much.

I owe you $25. Please PM me with your address.

Jim

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