I'm a bit indecisive on this one regarding an overall rating. There's a few points I'd like to particularly raise.
1. There's a lack of consistency on the site. For overall text it's far better to use one single font and color. It makes for easier reading. This also goes for the copyright down the bottom of the pages too.
When viewed on a Netscape/Mac, the current size 1 font in some of the descriptions squashes down further and becomes very hard to see. I suggest increasing the font on the smaller sections to what it is in the 'prices/features' section.
2. I think what Learner was suggesting with the lack of focus on important information (I might be on the wrong track here - in which case correct me Learner) is that there isn't enough detailed information up front on the front page, as well as the hosting page. If you have a look at other hosting sites like FutureQuest
then you'll see what I mean. Each of these hosts have extremely detailed plans right down to explanations for each feature and are very up front about it, hiding nothing. I suggest adding more details in order to inform your potential clients better.
Following on from this point, I should add : on the front pgae you mention in each plan : Unix $19.95/29.95
etc., yet a few lines down you mention Win2000 servers. Uhmmm... huh?? Clarification, explanation, mistake?? It's either one or the other, unless you happen to have a dual-system server
(which would be the first on the Net!)
3. Quite frankly, I find the floating HumanClick chat window very annoying. Use it for the front page if *really* necessary, but I suggest avoiding it altogether.
4. The members page : the general text layout feels too crowded - fix it by adding CELLSPACING and CELLPADDING = 2 or 4 to give it more space. Using space judiciously will give the feeling of a flowing, easy to read site without squinting your eyes. Unfortunately, this cramped layout combined with the smaller font makes it almost impossible to read.
5. Secure order form please
! (unless you haven't gotten around to that bit yet, in which case it's OK but do it ASAP!) Submitting a credit card number without it being encrypted across the Net is incredibly unsafe and leaves clients open to fraud if the CC number are pinched.
You really don't need italics for the entire form. Straight Verdana/Arial text will do.
The dark blue link to the TOS doesn't stand out at all from the darkish blue background. Make it a bright colour (like orange).
6. The 1 877 number - make it clear it's a toll-free number! It looks very lonely and out of place just simply sitting below the bar.
7. Have you considered using rollovers for the buttons?
I think Learner's covered the design aspects quite well.
I hope it's been useful.
(edited to correct URLs problem)
[Edited by BC on 09-14-2000 at 10:10 AM]