There xpanel plan is the best solution for me and has worked very well.
I have never experienced slow support from them..
Although I only needed them on initial setup and they did exceptional well at that, I have experienced 100% uptime for over 3 months.
That was why I asked ~BuckMaster~ what he was experiencing other than the slow support. perhaps it was with his registrar or it may have been slow due to his type of inquiry or who he sent the support request to. planetshosting has an auto responder when support is submitted. did he get a confirmation to his support request ?
Sometimes it may not seem to be what it is..
Until we know more we should not assume the hosting service is at fault.
I do recommend planetshosting for the plans they offer. if some one wants to have control over there resellers than the xpanel plan is the way to go.