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  #1  
Old 10-03-2003, 06:44 PM
aingaran aingaran is offline
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Join Date: Oct 2000
Location: Toronto
Posts: 1,103
Network appears to be down.



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  #2  
Old 10-03-2003, 06:45 PM
aingaran aingaran is offline
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Well, I know it's down...

As my site is down too!

  #3  
Old 10-03-2003, 07:03 PM
racksense racksense is offline
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Join Date: Jul 2003
Location: London UK
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Just IM'ed Jose, he's already working on it.

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  #4  
Old 10-03-2003, 07:13 PM
aingaran aingaran is offline
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Do you know what the problem is?

  #5  
Old 10-03-2003, 07:22 PM
racksense racksense is offline
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Location: London UK
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He didn't say I think he was a bit busy I'm guessing a Cogent network problem by the looks of things.

  #6  
Old 10-03-2003, 08:21 PM
mickmel mickmel is offline
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Join Date: Feb 2002
Location: Marietta, GA
Posts: 26
While I love their prices and performance, they are very bad about communicating what is going on during downtimes like these. There was a day similar to this a few months back (power issues), and they wouldn't really say what was going on.

I'm losing $$ every minute that we're down, and it's driving me nuts to not know when it'll be back up!

  #7  
Old 10-03-2003, 08:46 PM
aingaran aingaran is offline
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Join Date: Oct 2000
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"...the network switch that we are currently on is down. They are currently upgrading some network equipment there and adjusting routing tables..."

  #8  
Old 10-03-2003, 09:14 PM
Paula Ollie Paula Ollie is offline
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Join Date: May 2002
Location: Arlington/TX-USA
Posts: 37
Hello

I have a Dual Xeon with them - since April 2003 - and I do not remember a single episode where we have experienced extended downtime. They always assisted me when I needed; I believe they do not talk much because they work too hard. As Jose wrote me earlier tonight, he cannot solve and explain the problem at once. So let him solve it first.

It is a fact that the problems are solved and we have sometimes only a rough idea about what happened, after the event. I like to gather as much information as I can, about everything, so I really wish we could know more. But they'd been rock solid so far and problems if any were very rare.

I trust them enough to cross fingers and go with them during this hard moment.

Paula Ollie

  #9  
Old 10-03-2003, 09:58 PM
aingaran aingaran is offline
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Join Date: Oct 2000
Location: Toronto
Posts: 1,103
Well you maybe very understanding...

But my clients aren't.

It's been more than 4 hours.

  #10  
Old 10-03-2003, 11:26 PM
mickmel mickmel is offline
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Join Date: Feb 2002
Location: Marietta, GA
Posts: 26
Anyone get any recent news from them? This downtime is rough on my nerves.

  #11  
Old 10-03-2003, 11:43 PM
FactoryNet1 FactoryNet1 is offline
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Join Date: Aug 2003
Posts: 13
Servers down for 7 hours now... I heard from one of their support reps that Cogent cut their line and they had to get a backup line up?

  #12  
Old 10-03-2003, 11:53 PM
WII-Aaron WII-Aaron is offline
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Join Date: Apr 2002
Location: Kansas City, MO
Posts: 2,471
Quote:
Originally posted by FactoryNet1
Servers down for 7 hours now... I heard from one of their support reps that Cogent cut their line and they had to get a backup line up?
Physically cut? or turned off?

Aaron

  #13  
Old 10-03-2003, 11:56 PM
FactoryNet1 FactoryNet1 is offline
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Join Date: Aug 2003
Posts: 13
Quote:
Physically cut? or turned off?
No idea.. all the rep said was they got cut by Cogent and they are negotiating with another provider to get another line in.

  #14  
Old 10-04-2003, 12:02 AM
WII-Aaron WII-Aaron is offline
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Join Date: Apr 2002
Location: Kansas City, MO
Posts: 2,471
Quote:
Originally posted by FactoryNet1
No idea.. all the rep said was they got cut by Cogent and they are negotiating with another provider to get another line in.
Ouch. At 11pm on a Friday. That's not good.

  #15  
Old 10-04-2003, 12:07 AM
mickmel mickmel is offline
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Join Date: Feb 2002
Location: Marietta, GA
Posts: 26
Quote:
Originally posted by WII-Aaron
Ouch. At 11pm on a Friday. That's not good.
Agreed. This sucks BAD.

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