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  1. #1
    Join Date
    Oct 2000
    Location
    Toronto
    Posts
    1,103
    Network appears to be down.

  2. #2
    Join Date
    Oct 2000
    Location
    Toronto
    Posts
    1,103
    Well, I know it's down...

    As my site is down too!

  3. #3
    Join Date
    Jul 2003
    Location
    London UK
    Posts
    327
    Just IM'ed Jose, he's already working on it.

  4. #4
    Join Date
    Oct 2000
    Location
    Toronto
    Posts
    1,103
    Do you know what the problem is?

  5. #5
    Join Date
    Jul 2003
    Location
    London UK
    Posts
    327
    He didn't say I think he was a bit busy I'm guessing a Cogent network problem by the looks of things.

  6. #6
    Join Date
    Feb 2002
    Location
    Marietta, GA
    Posts
    26
    While I love their prices and performance, they are very bad about communicating what is going on during downtimes like these. There was a day similar to this a few months back (power issues), and they wouldn't really say what was going on.

    I'm losing $$ every minute that we're down, and it's driving me nuts to not know when it'll be back up!

  7. #7
    Join Date
    Oct 2000
    Location
    Toronto
    Posts
    1,103
    "...the network switch that we are currently on is down. They are currently upgrading some network equipment there and adjusting routing tables..."

  8. #8
    Join Date
    May 2002
    Location
    Arlington/TX-USA
    Posts
    37
    Hello

    I have a Dual Xeon with them - since April 2003 - and I do not remember a single episode where we have experienced extended downtime. They always assisted me when I needed; I believe they do not talk much because they work too hard. As Jose wrote me earlier tonight, he cannot solve and explain the problem at once. So let him solve it first.

    It is a fact that the problems are solved and we have sometimes only a rough idea about what happened, after the event. I like to gather as much information as I can, about everything, so I really wish we could know more. But they'd been rock solid so far and problems if any were very rare.

    I trust them enough to cross fingers and go with them during this hard moment.

    Paula Ollie

  9. #9
    Join Date
    Oct 2000
    Location
    Toronto
    Posts
    1,103
    Well you maybe very understanding...

    But my clients aren't.

    It's been more than 4 hours.

  10. #10
    Join Date
    Feb 2002
    Location
    Marietta, GA
    Posts
    26
    Anyone get any recent news from them? This downtime is rough on my nerves.

  11. #11
    Servers down for 7 hours now... I heard from one of their support reps that Cogent cut their line and they had to get a backup line up?

  12. #12
    Join Date
    Apr 2002
    Location
    North Kansas City, MO
    Posts
    2,556
    Originally posted by FactoryNet1
    Servers down for 7 hours now... I heard from one of their support reps that Cogent cut their line and they had to get a backup line up?
    Physically cut? or turned off?

    Aaron

  13. #13
    Physically cut? or turned off?
    No idea.. all the rep said was they got cut by Cogent and they are negotiating with another provider to get another line in.

  14. #14
    Join Date
    Apr 2002
    Location
    North Kansas City, MO
    Posts
    2,556
    Originally posted by FactoryNet1
    No idea.. all the rep said was they got cut by Cogent and they are negotiating with another provider to get another line in.
    Ouch. At 11pm on a Friday. That's not good.

  15. #15
    Join Date
    Feb 2002
    Location
    Marietta, GA
    Posts
    26
    Originally posted by WII-Aaron
    Ouch. At 11pm on a Friday. That's not good.
    Agreed. This sucks BAD.

  16. #16
    Join Date
    Jul 2003
    Location
    San Antonio, Tx
    Posts
    1,035
    Something is definitely wrong if Cogent cuts you off....

  17. #17
    All of this has to happen on a Friday Night!

  18. #18
    Join Date
    Feb 2003
    Location
    Dallas, TX
    Posts
    1,085

    Notice to our customers

    I'm sure you have all been awaiting for an update on the situation, as I haven't been able to update a lot of people on it via IM or e-mail.

    Unfortunately, we are going through a major crisis as Cogent has cut our connection without real warning. I've been on the phone non-stop all afternoon as you can imagine, thus why my Instant Messenger responses were few and far apart.

    As it stands, Cogent says their decision to cut us off is irreversible. I'm sure the first question will be "Why were you cut off?" so I'll try to explain. Cogent's official reason for taking us down was 'continuous AUP violations'. During the six months we've been in business we gathered 25 abuse tickets which were all inmediately addressed, in most cases resulting in server termination. Other cases include problems such as msblast, f.sobig, and other Linux worms/hacks which roam the net and took advantage of unpatched servers. However, patching servers, or terminating illicit users was not sufficient for Cogent, and they decided to terminate our connection at around 4:30pm EST. Their policy is that regardless of action, the fact that the complaints arrived, that's reason enough for termination.

    Having been good netizens and doing our part to keep our network clean we were totally shocked by this. I spent most of the afternoon trying to get Cogent to reconnect us to no avail.

    As a result, we were forced to get another provider on board, and will be getting a new connection installed. The new provider will be HE.NET. Unfortunately this is nothing that can be done easily on such short notice, so our network won't be back up until tomorrow.

    As a result, we will go through the painful process of re-assigning IPs. Please e-mail me at [email protected] your server 's root/Administrator password so that I can go in and re-assign the IP addresses tonight. That way the servers will be available as soon as our connectivity is re-established.

    We apologize for the inconvenience and are terribly sorry for making our customers go through this, but we weren't given any warning, or much of a choice.

    Our business will recover from this, and we will continue to take steps to improve our connectivity. I'm confident the service will be of a higher quality once the dust settles. I also appreciate all of your patience and understanding.

    I will be online all throughout the night and try to answer all my e-mail, IMs and posts here.

    JoseQ

  19. #19
    Join Date
    May 2003
    Location
    Philadelphia
    Posts
    968
    Ouch, that sucks man. Sorry to hear it, If there is anything we can do to assist you just give me a yell.

  20. #20
    that is really such a pain.

  21. #21
    Join Date
    May 2002
    Location
    Arlington/TX-USA
    Posts
    37
    Dear Jose,

    I believe you, and accept your explanation. Most unfortunately such things happen to those who make a living out of the network.

    As mentioned by a fellow in a previous post, maybe my clients will not be so understanding as I am - for sure I am collecting a complaint-flood tonight, and this may grow worse tomorrow morning; yet I am still with you and am sure this nightmare will timely fade out.

    Good luck in the ride!

    Paula Ollie
    DNS-Secure.NET

  22. #22
    Join Date
    Mar 2003
    Location
    USA
    Posts
    32
    For what its worth I have been with TMS since February/March 2003. We have several dual xeons with TMS. This is the only problem that has occurred that has taken the servers completely down for more then an hour or two. There were two other events that were caused by power failure and a UPS. TMS moved to a new datacenter and power has not been an issue since. The cogent network which has a bad rep for not being stable on the east to west coasts.. Has been extremely stable. For it being 1 link to TMS and never going down.. I give them props for being so stable for so long.

    As TMS resolves these issues and persues HE.net bandwidth. I am with jose and juane. They are always around and give excellent support. Props to TMS for getting a quick replacement in such short notice. Lets hope for the best! kudos jose.

  23. #23
    Join Date
    Jan 2003
    Location
    Hereford, UK
    Posts
    31
    TMS have been great to us as a business there response times to support issues have been amazing.

    Hopefully, TMS will come out better when all the dust settles. Just hope my customers understand too!

  24. #24
    And I thought my day off sucked, good luck Jose

  25. #25
    Join Date
    Feb 2003
    Posts
    1,152
    actually i see this as a great thing( sorry to those customers who are suffering from downtime). cogent is no match for he.net. if they can offer the same price after the switch (or slightly higher) i will be the first one to get a box there after they get reconnected.

  26. #26
    Cogent cant dig themselves a grave fast enough for my taste. Lets all hope whoever takes over Cogents Fiber someday will offer much better service.

  27. #27
    actually i see this as a great thing( sorry to those customers who are suffering from downtime). cogent is no match for he.net. if they can offer the same price after the switch (or slightly higher) i will be the first one to get a box there after they get reconnected.
    I 2nd that

  28. #28
    TMS has always been a great provider and I do plan on sticking with them with the servers I have there. This...is just a bump in the road...and a ditch. But it can be worked past

  29. #29
    They were good, and will be better after this ditch.

    Experience counts.

    <<Name removed by request>>
    Last edited by anon-e-mouse; 04-21-2006 at 09:54 PM.

  30. #30
    Join Date
    Sep 2003
    Posts
    531
    Would you reccomend them over, say RackShack or ServerMatrix?

  31. #31
    Join Date
    Jan 2003
    Location
    Hereford, UK
    Posts
    31
    Bahawolf - I would certainly - even know we've got downtime now. The funny thing is they where planning for the redundant line as it happened.

    One thing that i did like that most providers dont do is they will monitor 3 services (ping is automatic) - I choose ssh and http. If the service is down they are paged no matter what time of the day it is and without 10 minutes they see what the problem is and correct it (reboot, etc).

    From personal expereance i would say you are not going to get this level of service with rackshack or servermatrix (i've never dealt with servermatrix only what ive read on the forums though).

  32. #32
    Join Date
    Sep 2003
    Posts
    531
    That can be true.. I believe there is an "ultimate" host for everyone. Everyone does have their own needs/wants and the hope of fulfilling them. I was appealed with TMS when I first saw them.. So, I might choose to go with them.

  33. #33
    Join Date
    Jul 2003
    Location
    china
    Posts
    52
    I believe JoseQ
    , and accept JoseQ
    's explanation!

  34. #34
    Join Date
    Oct 2000
    Location
    Toronto
    Posts
    1,103
    Is there an ETA?

  35. #35
    Join Date
    Oct 2000
    Location
    Toronto
    Posts
    1,103
    How would you address your clients about this issue?

    Just curious, if anyone has a canned email for that?

  36. #36
    Join Date
    Mar 2003
    Location
    Charlotte, NC
    Posts
    2,760
    Reminds me of the situation when Cogent terminated FDC's line for continuous AUP violations... I think that Cogent needs to understand how hard it is to run a dedicated server or colo business and not run into any abuse...

    -Josh

  37. #37
    Join Date
    Oct 2000
    Location
    Toronto
    Posts
    1,103
    I guess the good thing about this, is that if the customers don't have a backup of their files, they can't switch to another company. They're stuck!

    This blows!

  38. #38
    Join Date
    Jan 2003
    Posts
    957
    Sorry to hear it. Does Cogent cut off the lines just like that, without giving at least a 24 or 48 hour prior notice?

  39. #39
    Join Date
    Jul 2001
    Posts
    363
    Originally posted by tandem
    Sorry to hear it. Does Cogent cut off the lines just like that, without giving at least a 24 or 48 hour prior notice?
    They do. I spoke with one of their abuse reps a moment ago and they basically send a mail saying "OK, you will be disconnected in 30 minutes. No discussion possible".

    Sad, sad business. I've lost all my faith in Cogent, even though I was a big supporter in the past. And the sad thing is that it can happen to anyone, anytime, without a warning. And then you're on your own.

    Being a large TMS customer, I'm personally losing hundreds of dollars an hour - which honestly is not exaggerated. It wouldn't all have been net profit of course, but now it's just a big loss. Though I'm not a direct customer of Cogent, I'm considering legal actions against them. I was talking with Jose throughout the evening and the way they treated him was SAD. fingers pointing to each others without anyone offering some decent communication. I've been on the phone with Cogent too during that timeframe, and can confirm all that. I even got some help from another well-known, large Cogent customer but they were treated exactly the same way.

    If you have a Cogent circuit, think twice. It could mean the end of your business any minute.

    Carl

  40. #40
    Join Date
    Jul 2003
    Location
    London UK
    Posts
    327
    Somewhat glad I didn't choose to host the core of my business on el cheapo dedicated servers in the US.

    For anyone who doesn't have diverse DNS and does everything on a single box/subnet they will have to get their new IPs, and then it will be +48hrs after that to get their sites/mail back up after changing DNS server IPs.

    Of course, you don't need diverse DNS, "it's just not required", so many people say.

    This is what happens when the hosting industry is dragged down to stupid prices, no-one can be bothered/afford to invest in the proper infrastructure, and then customers will whinge why their sites were down for 3 days and there was no backup.

    I'm afraid if people want to pay 20 quid a year for 5 gigabytes of bandwidth and a bazillion features then that's what they'll have to put up with.

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