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aingaran · #1 10-03-2003, 06:44 PM

Network appears to be down.

aingaran · #2 10-03-2003, 06:45 PM

Well, I know it's down...

As my site is down too!

racksense · #3 10-03-2003, 07:03 PM

Just IM'ed Jose, he's already working on it.

aingaran · #4 10-03-2003, 07:13 PM

Do you know what the problem is?

racksense · #5 10-03-2003, 07:22 PM

He didn't say I think he was a bit busy

I'm guessing a Cogent network problem by the looks of things.

mickmel · #6 10-03-2003, 08:21 PM

While I love their prices and performance, they are very bad about communicating what is going on during downtimes like these. There was a day similar to this a few months back (power issues), and they wouldn't really say what was going on.

I'm losing $$ every minute that we're down, and it's driving me nuts to not know when it'll be back up!

aingaran · #7 10-03-2003, 08:46 PM

"...the network switch that we are currently on is down. They are currently upgrading some network equipment there and adjusting routing tables..."

Paula Ollie · #8 10-03-2003, 09:14 PM

Hello

I have a Dual Xeon with them - since April 2003 - and I do not remember a single episode where we have experienced extended downtime. They always assisted me when I needed; I believe they do not talk much because they work too hard. As Jose wrote me earlier tonight, he cannot solve and explain the problem at once. So let him solve it first.

It is a fact that the problems are solved and we have sometimes only a rough idea about what happened, after the event. I like to gather as much information as I can, about everything, so I really wish we could know more. But they'd been rock solid so far and problems if any were very rare.

I trust them enough to cross fingers and go with them during this hard moment.

Paula Ollie

aingaran · #9 10-03-2003, 09:58 PM

Well you maybe very understanding...

But my clients aren't.

It's been more than 4 hours.

mickmel · #10 10-03-2003, 11:26 PM

Anyone get any recent news from them? This downtime is rough on my nerves.

FactoryNet1 · #11 10-03-2003, 11:43 PM

Servers down for 7 hours now... I heard from one of their support reps that Cogent cut their line and they had to get a backup line up?

**WII-Aaron** · #12 10-03-2003, 11:53 PM

Quote:

Originally posted by FactoryNet1
Servers down for 7 hours now... I heard from one of their support reps that Cogent cut their line and they had to get a backup line up?

Physically cut? or turned off?

Aaron

FactoryNet1 · #13 10-03-2003, 11:56 PM

Quote:

Physically cut? or turned off?

No idea.. all the rep said was they got cut by Cogent and they are negotiating with another provider to get another line in.

**WII-Aaron** · #14 10-04-2003, 12:02 AM

Quote:

Originally posted by FactoryNet1
No idea.. all the rep said was they got cut by Cogent and they are negotiating with another provider to get another line in.

Ouch. At 11pm on a Friday. That's not good.