Originally posted by GWDGuy
I hope that all makes sense.. I am just not super happy with the connections with FS and all I keep being told When they decide to answer my emails is that they are upgrading and things are going to get better?? Not sure what they means.
Though I cannot speak directly on behalf of FS, from what it appears, this would be my take: It's FS's side.
Remember, FS has a sub-network off of HE. In other words, HE provides FS with a cabinet, or a few, and a few lines for connectivity. Those lines then go into the FS network, and are rerouted through their equipment to all their customers, including you. So, them stating that they are "upgrading and things are going to get better" could mean that some of their (not HE's) equipment is being faulty, and that they are either fixing it, or replacing it.
HE itself is what could be said, from most people, "above average". That is to say, that it's not the worst, but it is far from the best.
If you continue to remain unhappy, there are several
HE resellers that would be more than happy for you to switch. Posting a request in the Dedicated/Colo request area for HE resellers could be quite promising. Also, if you are wanting something other than HE, at a better price than what you are paying at the other locations, a similar request would be good.
If there's anything else I could do, just let me know.