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  1. #1

    Cirtex down again

    Cirtex down again...7:17am EDT.

    Am now seriously looking to switch. There comes a time when its just too much downtime and too many reasons.
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  2. #2
    Join Date
    Jan 2003
    Location
    Montreal
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    1,375
    I'm pretty sure he's trying to make it up as soon as possible.
    Charles Beliveau | NymixWeb.com
    Proven success since 2001!
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  3. #3
    Join Date
    Mar 2003
    Location
    United States
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    I am definitely sure it will be up ASAP!
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  4. #4
    Join Date
    Jul 2002
    Location
    Tasmania, Australia
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    33,978
    I believe it is an FDC problem, a few hosts are down.
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  5. #5
    A host can only be as good as the datacenter they use...
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  6. #6
    Join Date
    Mar 2003
    Location
    New York City
    Posts
    7,391
    Hi,

    Sorry for the inconvenience, it was caused by our datacenter and we had no control over it.

    If you're interested in a refund or leaving us, please contact billing or helpdesk.

    You can go to http://www.fdcservers.net/vbulletin/...=&threadid=185 for more info on the downtime.

    Again I apologize for the inconvenience
    CirtexHosting Providing Affordable and Quality Web Hosting & Reseller Hosting since 2003
    LINUX based cPANEL/WHM Shared and Reseller Web Hosting with Fantastico
    HostV VPS Premium Virtual Private Servers & Dedicated Servers powered by cPanel/WHM
    We transfer your sites over quickly! I eat penguins for breakfast ...
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  7. #7
    Join Date
    Mar 2003
    Location
    New York City
    Posts
    7,391
    Originally posted by Watcher_TVI
    A host can only be as good as the datacenter they use...
    Yes, correct.

    And you've mentioned it many times already in the past, I've taken a note of that, thanks
    CirtexHosting Providing Affordable and Quality Web Hosting & Reseller Hosting since 2003
    LINUX based cPANEL/WHM Shared and Reseller Web Hosting with Fantastico
    HostV VPS Premium Virtual Private Servers & Dedicated Servers powered by cPanel/WHM
    We transfer your sites over quickly! I eat penguins for breakfast ...
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  8. #8
    Join Date
    Mar 2003
    Location
    Canada
    Posts
    9,852
    it was caused by our datacenter and we had no control over it.
    Actually I disagree. Every host chooses the datacenter they want to use to host other peoples' sites.
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  9. #9
    Join Date
    Mar 2003
    Location
    New York City
    Posts
    7,391
    Yes thats correct, many other hosts were also affected and were down with us this morning.

    Again, zaid2001, if you're a current customer, please let us know so we can refund you so you can move on.

    Cheers
    CirtexHosting Providing Affordable and Quality Web Hosting & Reseller Hosting since 2003
    LINUX based cPANEL/WHM Shared and Reseller Web Hosting with Fantastico
    HostV VPS Premium Virtual Private Servers & Dedicated Servers powered by cPanel/WHM
    We transfer your sites over quickly! I eat penguins for breakfast ...
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  10. #10
    Join Date
    Mar 2003
    Location
    New York City
    Posts
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    Originally posted by blue27
    Actually I disagree. Every host chooses the datacenter they want to use to host other peoples' sites.
    Yes, i agree with you on that and every host have the option to choose their own datacenter, and there are many out there to choose from.

    But what i was trying to point out was that there was nothing wrong with our server, on our side, but rather the datacenter (FDC).
    CirtexHosting Providing Affordable and Quality Web Hosting & Reseller Hosting since 2003
    LINUX based cPANEL/WHM Shared and Reseller Web Hosting with Fantastico
    HostV VPS Premium Virtual Private Servers & Dedicated Servers powered by cPanel/WHM
    We transfer your sites over quickly! I eat penguins for breakfast ...
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  11. #11
    Maybe you should look into getting your servers at theplanet or rackshack for now on. Don't they offer the same features? Yes, they may be more expensive, but it is worth the extra $30/month or whatever it is.
    Download my eBook + Videos: Starting your own successful web hosting company.
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  12. #12
    Join Date
    Mar 2003
    Location
    New York City
    Posts
    7,391
    Originally posted by dbbrock1
    Maybe you should look into getting your servers at theplanet or rackshack for now on. Don't they offer the same features? Yes, they may be more expensive, but it is worth the extra $30/month or whatever it is.
    Thanks for the suggestions, I'll take it into considerations.

    EDIT: Note, FDC isnt cheaper than RS or Noc, as their cheapest plan is $100 + $45 month for CPanel.


    CirtexHosting Providing Affordable and Quality Web Hosting & Reseller Hosting since 2003
    LINUX based cPANEL/WHM Shared and Reseller Web Hosting with Fantastico
    HostV VPS Premium Virtual Private Servers & Dedicated Servers powered by cPanel/WHM
    We transfer your sites over quickly! I eat penguins for breakfast ...
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  13. #13
    Join Date
    Mar 2003
    Posts
    2,657
    Originally posted by Hoobastank68
    Thanks for the suggestions, I'll take it into considerations.

    EDIT: Note, FDC isnt cheaper than RS or Noc, as their cheapest plan is $100 + $45 month for CPanel.


    Then shouldn't they be providing you a better service?
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  14. #14
    Quote Originally Posted by Hoobastank68
    But what i was trying to point out was that there was nothing wrong with our server, on our side, but rather the datacenter (FDC).
    Perhaps your clients are different than the majority, however from what I have seen at WHT most clients could care less about the reasons they can't access their sites. They hold the host responsible anyway.
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  15. #15
    Join Date
    Aug 2003
    Location
    Grangeville, Idaho
    Posts
    841
    Originally posted by Watcher_TVI
    Quote Originally Posted by Hoobastank68
    But what i was trying to point out was that there was nothing wrong with our server, on our side, but rather the datacenter (FDC).
    Perhaps your clients are different than the majority, however from what I have seen at WHT most clients could care less about the reasons they can't access their sites. They hold the host responsible anyway.

    I have noticed this as well with a lot of people. Even when a logical, sincere apology is posted by the host that the issue was beyond their control due to DC or a telco DS3 or whatever being interupted for one reason or another. People go off on a rampage about their host and badmouth them when they don't truely understand that NO host or it's owners are bulletproof when it comes to things outside their realm of operations. So these people come here, badmouth a host(s) and then others read those threads and get the wrong impression of a host who may truely be working nonstop and without sleep to remedy the situation the best he/she can.
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  16. #16
    Again, zaid2001, if you're a current customer, please let us know so we can refund you so you can move on.
    Shouldn't you be working your hardest to keep this client instead of trying to shrug him/her off with a refund just because they are complaining about all the downtime you are having?
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  17. #17
    Join Date
    May 2002
    Location
    Sunny California
    Posts
    1,679
    Originally posted by Matt
    Then shouldn't they be providing you a better service?
    I thought I remembered a thread where he posted that he was getting his server for free from FDC... ah, yes, here it is:

    Originally posted by Hoobastank68
    The server currently is free since as i work for FDC's Reseller Department.
    So no matter how bad FDCServers is, Rackshack et. al. probably can't compete with free.

    -Erica
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  18. #18
    Guess this shows why 14/15 year old kids shouldnt be running hosting businesses..
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  19. #19
    Join Date
    Mar 2003
    Location
    United States
    Posts
    3,675
    PCLink, although age can be a factor, I do not understand what it really has to do with this situation? I don't really think he was "shrugging the client off" as he was simply offering a refund for the downtime.
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  20. #20
    If he wasnt shrugging the client off he could of simply said he apologizes for the downtime, it wont happen again, maybe offer a credit...


    Didn't go anything like that - first thing on his mind was to get this client off his back and give him a refund.


    Maybe we can get a reply from Hooba when school is over
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  21. #21
    Now im not saying that age is always a factor because I know that it is not - but in this case it seems that age and lack of experience may be a factor here...
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  22. #22
    Join Date
    Mar 2003
    Location
    United States
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    I see your point there, but if you look up I believe one or two posts you'll see that he has already done that.
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  23. #23
    There's no reason to ruin the guys reputation like that over a little downtime. Bringing up his age or how he got his server was wrong, and is none of your business.
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  24. #24
    Join Date
    Mar 2003
    Posts
    387
    Originally posted by dbbrock1
    There's no reason to ruin the guys reputation like that over a little downtime. Bringing up his age or how he got his server was wrong, and is none of your business.
    '


    Thats what WHT is coming to,everytime you see a topic like this you see a nosey hosting company stick there nose in it.They feel they have to dig up posts and do the best they can to make the company look like it doesnt know how to run a business.
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  25. #25
    Join Date
    Jun 2003
    Location
    Indy
    Posts
    379
    Originally posted by PCLink
    If he wasnt shrugging the client off he could of simply said he apologizes for the downtime, it wont happen again, maybe offer a credit...


    Didn't go anything like that - first thing on his mind was to get this client off his back and give him a refund.


    Maybe we can get a reply from Hooba when school is over
    I think that goes more with trying to keep the customer happy. He's offering the customer a refund, don't put him down for that. Some hosts will have much worse problems and not honor refunds, so why pick on him?
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