08-18-2001, 05:52 PM
|
|
Web Hosting Master
|
|
Join Date: Dec 2000
Location: Indianapolis, IN
Posts: 1,748
|
|
Ok i tested out LiveChat and did not like it much.. Looking for some thing like this..
At http://datapipe.com/ the LivePerson thing it puts you in to like que till the next support person can talk to you.. I think *****.com does this as well.. What program or software can do this.. So our techs could take take the calls as needed.. Would need to be windows based so each tech can install it.. Also needs to support more the one tech.. Any one have a list of some of the good ones that are free?
|
08-18-2001, 06:05 PM
|
|
iNET Senior Community Advisor
|
|
Join Date: Jun 2001
Location: Kalamazoo
Posts: 31,201
|
|
http://www.livehelper.com/ is free. And I think it will do what you need.
__________________
Do you have a WHT question or concern? Please open a helpdesk ticket.
|
08-18-2001, 07:37 PM
|
|
WHT Addict
|
|
Join Date: Jun 2001
Location: Kyiv
Posts: 142
|
|
__________________
|
08-18-2001, 08:07 PM
|
|
Web Hosting Master
|
|
Join Date: Dec 2000
Location: Indianapolis, IN
Posts: 1,748
|
|
Not bad but free is all ways better.. 
|
08-18-2001, 08:21 PM
|
|
Web Hosting Master
|
|
Join Date: Nov 2000
Location: Boston, MA (USA)
Posts: 773
|
|
Its not completely free.... Ending this month 
Live Help plans to charge
$25 a month per operator if you own use the live text chat.
Still reasonable price compared to
Human click which is
$85 per month per operator.
-Andy
|
08-18-2001, 08:24 PM
|
|
Web Hosting Master
|
|
Join Date: Dec 2000
Location: Indianapolis, IN
Posts: 1,748
|
|
What do you mean http://www.livehelper.com/ will not be free any more? Man that sucks is there any others out there.. Human click just sucks so...
So theres Human click, Live Helper and icommunicate.net that is some thing to do with MS i can do with out that.. LOL
|
08-18-2001, 08:46 PM
|
|
iNET Senior Community Advisor
|
|
Join Date: Jun 2001
Location: Kalamazoo
Posts: 31,201
|
|
icommunicate is $49.95 a month 
__________________
Do you have a WHT question or concern? Please open a helpdesk ticket.
|
08-18-2001, 08:54 PM
|
|
Web Hosting Evangelist
|
|
Join Date: Jun 2001
Location: North Yorkshre, UK
Posts: 542
|
|
Quote:
Originally posted by Vortech
What do you mean http://www.livehelper.com/ will not be free any more? Man that sucks is there any others out there..
|
Not a criticism but if it's helping you to gain customers, keeping your current customers happy then why not pay for it... ?
You'd expect someone to pay for a quality web design and that does a similar job (I'd hope) so surely that's sort of on the same lines...
Free sure is nice when you can get it but the people who write these app's need to eat too. From the pricing comparisons it sounds like they haven't been too greedy either...
Just a thought mind
|
08-18-2001, 08:59 PM
|
|
Web Hosting Master
|
|
Join Date: Dec 2000
Location: Indianapolis, IN
Posts: 1,748
|
|
I see your point but ICQ, AIM, AOL all of them re still free.. Yes they are diff. in a way. But i could just buy a nice chat program as well but i don't know of one that installs on windows so you don't have to keep IE open..
I would not mind paying for some thing if it was a one time fee for the chat software is there nay thing like that.. We use to have Human click but every one hated there Interface so much no one used it..LOL Livehelp.com does look better so every onemay like and 25 bucks is not bad but i still say free is better..
|
08-18-2001, 09:07 PM
|
|
Web Hosting Evangelist
|
|
Join Date: Jun 2001
Location: North Yorkshre, UK
Posts: 542
|
|
Quote:
Originally posted by Vortech
I see your point but ICQ, AIM, AOL all of them re still free.. Yes they are diff. in a way.
|
Hmm... yeah that's true but they require the user to have them installed, etc.. And if you take ICQ as a specific example... it's getting worse instead of better.
Quote:
|
but i still say free is better..
|
I disagree... NOT!  yeah know what you mean
Actually if it helps at all there is a chat room script in PHP that's free but if you're talking mutiple users it'd be useless for dealing with support queries...
|
08-18-2001, 09:19 PM
|
|
Web Hosting Master
|
|
Join Date: Dec 2000
Location: Indianapolis, IN
Posts: 1,748
|
|
Yea i was looking for some thing like ***** uses kind of nice.. Liek they have here https://www.*****.com/?zone=products/chat_sales the user can also drop down what they are looking for. To bad theres don't evenw ork maybe thats a clue to how bad there support is.. LOL
|
08-19-2001, 12:43 AM
|
|
iNET Senior Community Advisor
|
|
Join Date: Jun 2001
Location: Kalamazoo
Posts: 31,201
|
|
hmmm. . . .Live Helper. . . . .I used to like that thing. Didn't know it was going to a paid version until I heard it here.
So I went to their site and, sure enough; it says it's still free. . . . .
Quote:
Taken from their page two
Livehelper is completely FREE and contains No Advertisements. We do not ever plan on charging for the original version of livehelper. Instead we will be releasing a Pro version for users of our original version requiring a more robust solution as their organization grows
|
So I click on "Try it now for free". . . . . .Here is the conversation. . . .
LiveHelper from support is here!
LiveHelper : Hello *****, and welcome to Livehelper. How may I assist you today?
You : What will be the major differences between free and paid versions of live helper?
LiveHelper : You can use our Original version for free till 1st of September 2001.
LiveHelper : There are our free version will be obsolete.
You :
LiveHelper : The paid version has more advance features
LiveHelper : like support for voice behind a proxy or firewall..
You : Sorry, my budget doesn't allow
LiveHelper: The Basic package will cost US $25 per operator per month
You : Bye
__________________
Do you have a WHT question or concern? Please open a helpdesk ticket.
|
08-19-2001, 12:59 AM
|
|
Web Hosting Master
|
|
Join Date: Nov 2000
Location: Boston, MA (USA)
Posts: 773
|
|
HUMANCLICK charges 85 a month for basic service...
|
08-19-2001, 01:11 AM
|
|
iNET Senior Community Advisor
|
|
Join Date: Jun 2001
Location: Kalamazoo
Posts: 31,201
|
|
I'm not saying there's anything wrong with Live Helper charging $25 a month per operator.
I do find it kind of humorous for them to state, "We will never charge money for the current free version of Live Helper.
It will only work for another two weeks, but HEY; No Charge"
Now That's funny
__________________
Do you have a WHT question or concern? Please open a helpdesk ticket.
|
08-19-2001, 01:15 AM
|
|
Web Hosting Master
|
|
Join Date: Nov 2000
Location: Boston, MA (USA)
Posts: 773
|
|
|
| Thread Tools |
Search this Thread |
|
|
|
| Display Modes |
 Linear Mode
|
| Postbit Selector |
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
|
|
| Login: |
|
|
| Advertisement: |
|
|
| Web Hosting News: |
|
|
|
