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What do you look for in a dedicated host?

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  #1  
Old 09-09-2000, 11:26 PM
FindMyHost FindMyHost is offline
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Let me introduce myself. My name is Christian Henning and I am Director of Marketing of Dedicated Hosting for Catalog.com.

I am wanting to know what types of services, hardware, customer support dedicated customers are looking for.

Primarily, I invite everyone to visit http://servers.catalog.com before responding and take a look at our offering and make recommendations.

It is very important for us to know what customers are looking for. We wish to be the best in this industry and I feel this is the best way to find out.

Regards,
Chris Henning
Catalog.com, Inc.
http://servers.catalog.com

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  #2  
Old 09-09-2000, 11:34 PM
webfors webfors is offline
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Hi Christian,

Here is my list of disadvantages of going with catalog.com:

1) Ip's are waaaaayy to expensive

2) Bandwidth over your alloted amount is $20/GB. Most dedicated companies are offering this for $3-$5 / GB.

3) I would like the option to add extra hardware to my server in the future. Let's say I purchase a package that comes with 128 megs of ram, and 1 10gb hard drive. I would like to be able to upgrade the ram or add a second hard drive for a reasonable fee. Check out dialtoneinternet's add on options (which I find very reasonable):

http://dialtoneinternet.com/services/tellmemore.htm

That's about it, for now... If these 3 points were addressed I would consider catalog.com for my next server




  #3  
Old 09-10-2000, 01:13 AM
Duster Duster is offline
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Chris,

First, thanks for moving. You can see how my point was already getting lost in the other unrelated discussions.

Secondly, I agree with tabernack. While Cat. and DI start off very close in price on a base server, and I really like that you offer more secure programs, additional IP's can make Cat. really expensive and put it out of consideration. The same is true if one should exceed the alloted bandwidth.

Incidentally, I know Red Hat is shipping sudo with 6.2, which you use. Are you offering it as a replacement for su?

As I see it, Cat's strengths at this moment are better (more secure software) and a good control panel (Plesk). You do have a generous bandwidth allotment.

DI's strengths are more flexibility in system configuration, no charge for more IPs, and a moderate charge for additional bandwidth. They also use SCSI hard drives and Pentium III rather than Celeron processors.

Both of you could learn a few things from each other. As customers, we stand to benefit either way.

In my case, DI happens to be local. Since eventually I will move to a co-located server with them (at which point the software they offer won't matter), and Im happy with their service, I'm not interested in moving.

However, if I should even need an NT server, I would seriously consider Cat., especially if those IP and bandwidth prices come down.

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  #4  
Old 09-10-2000, 01:18 AM
Duster Duster is offline
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One more thing

It would help to have more detail on your site, like how the bandwidth works (i.e. what if it should have prolonged spikes over the alloted amount), and other things.

Another example, your site states:
Per hourly charge during business hours of $100
ALL non-business hour service billed at $250 per hour

yet neglects to mention what hours it applies to. Is the $100 from 9am to 9m CT?

It also states: e-Notify monitoring: 24 - 7 - 365
Any company can have 24/7 reporting. An answering machine and auto responder can take care of that and many smaller companies deliberately seek to deceive prospective customers. I would liek to see comapnies come clean and say "we have technicians in the building from x to y time, and which days" If no one is there 24 hours (other than the security guards), I don't want to be misled.

I respect those companies that tell me the truth rather than what they think I want to hear. A cleared coverage of that point, among others, would be helpful and appreciated.




[Edited by Duster on 09-10-2000 at 01:29 AM]

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  #5  
Old 09-10-2000, 04:33 AM
Chestnut Chestnut is offline
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Smile

How is bandwidth measured at Catalog.com? 95 percentile?

Where are the support pages for dedicated servers at Catalog.com's website?

Why does Catalog.com not offer Pentium III processor with SCSI hard-disk(s)?


  #6  
Old 09-10-2000, 09:37 AM
Flying Fox Flying Fox is offline
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Thumbs up

Christian,

I am in the market for a dedicated Linux server and have been for some months now. I have been carefully going over my options, with DI and Catalog at the top of the list.

I like your recent price offers on the "September Special" RH6.2 - Cel. 500 - 128MB 10GB HD - 50GB B/W. I hope those prices will remain static or go lower rather than rise at the start of October :-)

However, I concur with the others who have responded so far in that I feel supplying only 1 IP address, with the only option of one or two more being to "buy" a block at a high rate each month, very off-putting.

I do not have the need for numerous IPs - while DI offer "unlimited" IPs, I would only want probably 4 or 5 total. My server would be used to host my 2 business websites, together with a few associates, and I would require just 4-5 or so IPs. Any other hosting I would do would be limited and could be done as name-based hosting, but for the few critical business sites I run I would like seperate IPs. However, paying $50 setup and $30 EACH MONTH for a block of 8 IPs seems a bit much really.

As a person who is looking to run a fast, flexible and reliable website server for my business needs, I would buy your server tomorrow if you bundled say 5 IPs with the base package (instead of 1), and offered more reasonable overage rates on the bandwidth (like $3-$5 per GB as someone else has suggested, which seems to be the norm). These are the 2 issues that are keeping me from Catalog at the moment. If it wasn't for the uncertainty posed by the "95% bandwidth issue", I would be a customer of DI now.

If Catalog can offer improvements on IP and bandwidth rates, I think you will find a lot more customers like myself looking to host a minimal number of mission-critical business sites coming to you guys first instead of DI.

I do not need Pentium processors or SCSI disks or anything fancy like that. What I do need is a reliable and reasonably flexible server at a decent price.

If you can provide what I need feel free to email me! :-)
flying_fox@lineone.net

As a potential customer I would also like to see what your support pages look like. I don't know if you can arrange this on a one-by-one basis but I would like to see what you offer in that department. Unfortunately, DI don't let you see this critical part of their service until you have signed up. :-(

Chris


(PS: You don't use the 95% bandwidth measuring system, do you? Perhaps you could state one way or the other on your website.)

  #7  
Old 09-11-2000, 05:37 AM
Coreace Coreace is offline
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Lightbulb Change Of Plan

Hi Christian,
Nice to see you in the forums. As it has been expressed already you ought to do something with your IP policy. The word "unlimited" is a waste but I was thinking of a "8 IP's package" this would let the customer to have NS1/NS2 + domain and a few spare for "clients". Or the charge per IP drops a bit...

I think you read the bandwidth usage directly from the port (?) and the readings are I beleive of an exact usage and not the "95 percentile". This should be explained better on your site. People are worried about these things and if you had explained this better that you do not charge by this measurement, customers would have jumped over to you as we speak.

Your price is right but perhaps some more options in hardware?

Keep up the Good work.

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  #8  
Old 09-11-2000, 10:51 AM
FindMyHost FindMyHost is offline
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IP's

First off, I want say thanks for everyones input. I have scheduled a meeting today to discuss IP's, bandwidth, support, pricing and all of the other great comments you have made.


Please keep the suggestions coming. Also, I will reply to all of the above topics after the meeting and let everyone know our new view.

Thanks,
Chris Henning
Catalog.com, Inc.

  #9  
Old 09-11-2000, 11:03 AM
akashik akashik is offline
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short one but I feel relevant...

If you're offering reselling in blocks, I'm not interested, nor are some others. The deal I have now is that I get 50% and my account grows per client. Every client I get increases my cost, but I don't have to worry about the 9 I DON'T have should I need to buy in blocks.

I figure if I get big enough to buy in blocks without fear I'll have enough to move onto my own server. It's not much of an incentive for newbies such as myself to get hit with 10 domains to fill before I make a profit (so to speak)

Greg Moore
http://www.akashik.net

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  #10  
Old 09-11-2000, 11:23 AM
webfors webfors is offline
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I look forward to hearing the results of your meeting Christian. Please keep us posted.

Thanks

  #11  
Old 09-11-2000, 11:47 AM
FindMyHost FindMyHost is offline
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Block IP's

Would you guys be interested if there were a per IP price and you only purchased what you needed?

It seems to be a waste to give away 16 or 32 IP's since most people only use 3 to 4.

Regards,
Chris Henning
Catalog.com, Inc.

  #12  
Old 09-11-2000, 12:03 PM
Coreace Coreace is offline
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Thumbs up YES!

Yes, I think that is a good idea. Because people would have different needs this option is fair both for you and for us (the customer). This is a great thread, more of these please.

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  #13  
Old 09-11-2000, 01:22 PM
akashik akashik is offline
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Re: Block IP's

Quote:
Originally posted by Christian
Would you guys be interested if there were a per IP price and you only purchased what you needed?

It seems to be a waste to give away 16 or 32 IP's since most people only use 3 to 4.

Exactly.. Unless I'm missing something fundemental here would't it be more of an incentive to only charge for accounts sold? Lets say for instance my master account costs me $30 a month. To place a block under it will boost my costs to $70 a month (if a block costs $40), before I sell a single account. Fine if it all works out fast and you resell at a good profit, but if things start slowly you're out on a limb before you start.

As I said earlier, I pay for my master account and get charged an extra amount per domain at 50% of the 'suggested retail'. To me that's a good deal. I don't have to rush things and as a result plan on getting everything right before going public. For now it's a great fallback for design clients looking for space.

Currently I'm attempting to build a support/faq area with mysql that should rival a few development websites for information (to reduce the need for tech support directly). This takes time, so I'm happy I'm not 'on the clock' needing to hock off sites asap to cover bills.

Greg Moore
http://www.akashik.net

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  #14  
Old 09-11-2000, 02:03 PM
Flying Fox Flying Fox is offline
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Re: Block IP's

Quote:
Would you guys be interested if there were a per IP price and you only purchased what you needed?

It seems to be a waste to give away 16 or 32 IP's since most people only use 3 to 4.
Yes I would be interested in this. The ideal situation, for me at least, is to be provided with at least 3 IPs as part of the base package - that is, 2 for the 2 nameservers (so we can have custom NS on our own domain) and one other "spare" for another domain. Once that's been used, rent single (or block) IPs as and when we need them...?

Chris

  #15  
Old 09-11-2000, 08:25 PM
Learner Learner is offline
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Selling IPs per IP is a really good idea. As it is, IPs are getting scarcer each passing day. So, ultimately, the decision to sell IPs one at a time instead of in a block will become the NORM... and my guess is sooner than later.

Learner

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