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Fasthosts down again

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Old 08-17-2001, 07:44 PM
UKS UKS is offline
Join Date: Jun 2001
Location: UK
Posts: 20

Fasthosts down again

Okay, had enough of them - completely out of action yet again today, no explanation, no compensation, nothing.

Anybody tried to get a refund? - like a mug I paid a year up front and I've still got 5 months to go, just wanted to see if anyone has any tips in trying to get money back off them

-- Chris

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Old 08-18-2001, 03:28 AM
banihani banihani is offline
Aspiring Evangelist
Join Date: Jul 2001
Location: UK
Posts: 350
I have a dedicated servers with them for my clients and when I phoned support about a refund they said you have call accounts on Monday. I will call them on Monday to see if I can get one month free.

Old 08-18-2001, 07:04 AM
mahinder mahinder is offline
Web Hosting Master
Join Date: Aug 2001
Location: Matrix
Posts: 2,469
how much was the down time. ?
why the down time was there ?

have you mind asking them these questions first before asking for refund. do they have andy SLA where they mention they will refund you for downtime.

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Old 08-18-2001, 07:10 AM
Firefly Firefly is offline
Join Date: Jun 2001
Location: Lincolnshire, UK
Posts: 18
Down for about 3-4 hours... sorry I don't know exactly how long.

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Old 08-18-2001, 11:10 AM
banihani banihani is offline
Aspiring Evangelist
Join Date: Jul 2001
Location: UK
Posts: 350
my first call was about the server was down and the second call was about a refund. Yes they have it in their SLA.

Old 08-18-2001, 11:13 AM
SoftWareRevue SoftWareRevue is offline
iNET Senior Community Advisor
Join Date: Jun 2001
Location: Kalamazoo
Posts: 32,564
Seems like this has been going on a lot around there

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