Results 1 to 6 of 6
  1. #1

    Angry Fasthosts down again

    Okay, had enough of them - completely out of action yet again today, no explanation, no compensation, nothing.

    Anybody tried to get a refund? - like a mug I paid a year up front and I've still got 5 months to go, just wanted to see if anyone has any tips in trying to get money back off them

    -- Chris

  2. #2
    Join Date
    Jul 2001
    Location
    UK
    Posts
    350
    I have a dedicated servers with them for my clients and when I phoned support about a refund they said you have call accounts on Monday. I will call them on Monday to see if I can get one month free.

  3. #3
    Join Date
    Aug 2001
    Location
    Matrix
    Posts
    2,469
    how much was the down time. ?
    why the down time was there ?

    have you mind asking them these questions first before asking for refund. do they have andy SLA where they mention they will refund you for downtime.
    CPHosting - Web Hosting Experts Since 1998.
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  4. #4
    Join Date
    Jun 2001
    Location
    Lincolnshire, UK
    Posts
    18
    Down for about 3-4 hours... sorry I don't know exactly how long.
    i:fire digital media: internet solutions for the future
    http://www.i-fire.co.uk
    matt@i-fire.co.uk

  5. #5
    Join Date
    Jul 2001
    Location
    UK
    Posts
    350
    my first call was about the server was down and the second call was about a refund. Yes they have it in their SLA.

  6. #6
    Join Date
    Jun 2001
    Location
    Kalamazoo
    Posts
    32,879
    Seems like this has been going on a lot around there
    .
    There is no best host. There is only the host that's best for you.

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