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Fasthosts down again

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  #1  
Old
Newbie
 
Join Date: Jun 2001
Location: UK
Posts: 20
Angry

Fasthosts down again


Okay, had enough of them - completely out of action yet again today, no explanation, no compensation, nothing.

Anybody tried to get a refund? - like a mug I paid a year up front and I've still got 5 months to go, just wanted to see if anyone has any tips in trying to get money back off them

-- Chris



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  #2  
Old
Aspiring Evangelist
 
Join Date: Jul 2001
Location: UK
Posts: 350
I have a dedicated servers with them for my clients and when I phoned support about a refund they said you have call accounts on Monday. I will call them on Monday to see if I can get one month free.

  #3  
Old
Web Hosting Master
 
Join Date: Aug 2001
Location: Matrix
Posts: 2,469
how much was the down time. ?
why the down time was there ?

have you mind asking them these questions first before asking for refund. do they have andy SLA where they mention they will refund you for downtime.

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  #4  
Old
Newbie
 
Join Date: Jun 2001
Location: Lincolnshire, UK
Posts: 18
Down for about 3-4 hours... sorry I don't know exactly how long.

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  #5  
Old
Aspiring Evangelist
 
Join Date: Jul 2001
Location: UK
Posts: 350
my first call was about the server was down and the second call was about a refund. Yes they have it in their SLA.

  #6  
Old
iNET Senior Community Advisor
 
Join Date: Jun 2001
Location: Kalamazoo
Posts: 32,618
Seems like this has been going on a lot around there

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