Web Hosting Talk : Web Hosting Main Forums : Dedicated Server : To all those with servers at Dialtone Internet

[Duster]

Note. A reply to the message I originally had here can be seen on page 2. It was irresponsible of me to post it without hearing from DI first so I have removed it.

[Edited by Duster on 09-12-2000 at 11:12 PM]

[webfors]

Contacting them now!

[FindMyHost]

Duster, Tabernack,

I have read your message in detail and I would like to invite you to take a look at Catalog.com. I am Marketing Director for our Dedicated Hosting division. I think we have a package that will meet your needs.

Our prices are extremely competitive and we can custom build any system you require.

We currently offer servers that have a browser based interface and the following software installed, standard:

Support for SSL (BenSSL), SSI, PHP3, and CGI. Also included within the installation are MySQL, Q-mail, proFTPD, DNS/BIND, and FrontPage Server Extensions.

I probably should not have posted this here, but since you seem to be upset about this, I thought I needed to.

Please contact me with any other suggestions you may have on making our services better.

Regards,
Chris Henning
Catalog.com, Inc.
http://servers.catalog.com

[webfors]

Thanks Christian,

I will be contacting you shortly since I am in the market for another server.

[Edited by tabernack on 09-09-2000 at 09:56 PM]

[scottlaw]

Chris,

Any chance on lowering the prices for extra IP's... I think 1.00 per IP per month is a more then fair price. Also, how about charging a flat 3.00 per extra GB instead of having to purchase 50, 100, ... GB at a time to get that pricing?

I know you guys provide a great service but if you fixed these 2 things I would move my other servers over and I am sure you would get a lot more customers since these are the only complaints I hear.

Scott

[Duster]

Originally posted by Christian
Duster, Tabernack,
I probably should not have posted this here, but since you seem to be upset about this, I thought I needed to.

No offense intended, Christian, and you're right. You shouldn't have posted it. I didn't say I was looking for another company and it should be obvious that I am familiar with Catalog.com since I know the programs you offer. I'm not looking to change to another host, just to change my host, who I'm generally satisfied with, and urge them to improve (by following your lead in choice of programs, for one thing).


Thanks for being an example that a company doesn't have to use antiquated programs.

[webfors]

I've gone over catalog's site and scottlaw is right. The high price of ip's and extra bandwidth ($20/GB) are the major disadvantages to going with catalog.

I also did not find anything about hardware upgrade services. If I purchase their Celeron 500 with 128 megs of ram, how much will it cost me to upgrade that to 256 or 512 megs of ram in the future? How much to add a second hard drive?

If they fixed the two factors mentioned above and clarified their hardware upgrade options then they would be an excellent choice, assuming their support and network is as good as scottlaw says it is.

Unfortunately, those factors are enough to look elsewhere.

[Edited by tabernack on 09-09-2000 at 10:06 PM]

[Duster]

Hey guys,

Why don't you start your own discussion about Catalog instead of taking this one so off topic, or e-mail them? This is a serious issue and I would like to see any discussion here about it.

Thanks.

[FindMyHost]

Duster is right, we should start our own discussion group.

I am very interested in listening to what everyone would like in a dedicated host. I have the ability to change our offering so your messages will not fall on deaf ears.

Regards,
Chris Henning
Catalog.com, Inc.
http://servers.catalog.com

[Chestnut]

As a comsumer, I support any reasonable request for better service from vendors.

Duster, your request is reasonable and you have my moral support.

Why does DI not upgrade its software when these software programs are free? Anything to do with integration with its control panel?

[webfors]

Here is the new thread that Christian started if you want to discuss anything that is not related to Duster's topic.

http://www.webhostlink.com/showthread.php?threadid=1867



[Edited by tabernack on 09-09-2000 at 11:35 PM]

[EWS]

I have a dedicated server w/ one great company,
Ultra Speed! It's a UK company but they have a USA division and I talk often with the owner there. Great servers. Ultra Speed is co-located in VDI and makes no secret of that. The fact is, they build excellent servers and then provide honest support on them. (if you actually ever need it) So check out http://www.ultraspeedusa.com and send them an e-mail for a quote. That's where I have a dedicated server and ever since I moved there, I've felt a lot more secure and trustworthy that I'm with a company that acts like me, normal human beings. Not a company that acts like robots and ignores you or lies to make sales.

taberneck, just curious - were there any other factors that made you look for a different hosting provider instead of dial tone internet?

[Duster]

Originally posted by Chestnut
As a comsumer, I support any reasonable request for better service from vendors.

Duster, your request is reasonable and you have my moral support.

Why does DI not upgrade its software when these software programs are free? Anything to do with integration with its control panel?

I am loathe to speak for anyone other than myself. DI hasn't had a chance to respond yet, and I won't speculate on their answer. I will say that in telephone conversations with them, they have stated that they offer a basic vanilla configuration and don't make many changes from the stock configuration. Red Hat ships sendmail, so they use sendmail. However, Red Hat uses qmail for themsleves, so what does that tell you?

Doubtless some changes would be required in their control panel to work with different program, but I doubt that's the reason they are offering what they do.

Let's see what their answer is. I'll probably post it when I get it.

[kunal]

I guess, they just dun wanna go through the head ache of making a customised installation?? Maybe they just pop the cd into the drive and boom bang.. workstaion Red Hat is installed, and the system is ready to go live!! \

[Duster]

kunal,

As I said, other than what they told me, I won't speculate on. I do know that they have a configuration that is duplicated on numerous hard drives. That's why they can get a server ready so fast.

Let's assume for a moment that this effort is successful and they decide to change to these more secure programs. They would have to configure the programs (there's always a little bit of customization required), alter their server interface to work with them, and then they could duplicate this set up on all those hard drives.

They could post a notice on their updates and bug fixes page, and I expect a lot of present customers would gladly move to the new programs. That would reduce somewhat having to support two sets of programs, for the limited support they offer.

I know some of their tech support people are familiar with at least some of these more secure programs, just from talking to them. That will make it easier switching over since some support personnel are familiar with the better programs.

As I see it, it's mostly a matter of caring enough to make better choices.