Web Hosting Talk : Web Hosting Main Forums : Dedicated Server : Servint VPS short review

[parkinghost]

I just bought Servint VPS plan few days ago because I have heard a lot about them. Here is my short reviews

Network: 7/10
continune to have problems in Asia. Ticket issued and I was told it is resolved, actually it is not,. many many HOURS passed. no solution. I will post tracert route.

support: 5/10

Front-line tech supports are fast as many people said.
However, Yesterday I emailed NOC about a Cpanel "list accounts " problems. Surprisingly NOC tech asked me to issue a ticket to cpanel. This is really confusing? do they offer fully managed VPS then? ( BTW ,I found solution on RS forums )

I also emailed their NOC tech to ask
"why ASP and KISS firewall are not working on VPS?"
"What firewall is working on VPS?"
"FTP errores"

I was told that NOC staff forwarded that email to "engineer"..10 hours passed, no reply. I have never got replies from they so -called "engineers"

I am not really complaining here but giving many people a rough view about their VPS. I bought 49USD/month VPS that give me 2G/100G BW. It seems to be a better choice to buy Dathorn's plan
, which is FULLY MANAGED at similar price

[parkinghost]

I change my country 's isp name to "hideisp" because I do not want to show it here though.


1 859 ms <10 ms <10 ms 192.168.1.1
2 78 ms 94 ms 109 ms 218-170-48-254IP.hedeisp.net
[218.170.48.25
4]
3 125 ms 156 ms 110 ms tc-c6r5.router.hidesip.net [168.95.152.2]
4 328 ms 250 ms 250 ms tc-c12r2.router.hideisp.net [211.22.189.86]
5 62 ms 63 ms 109 ms tp-s2-c12r2.router.hideisp.net [210.65.200.2]
6 94 ms 93 ms 62 ms tp-s2-c12r32.router.hideisp.net
[211.72.233.11]
7 218 ms 235 ms 250 ms tp-s2-c12r1.router.hideisp.net [211.22.33.161]
8 265 ms 250 ms 250 ms la-c12r1.USA-LA.router.hideisp.net
[202.39.93.1]
9 234 ms 266 ms 250 ms ts006d37.mhx-mo.concentric.net
[205.158.79.49]
10 266 ms 250 ms 250 ms p4-0-0.RAR2.LA-CA.us.xo.net [65.106.5.49]
11 266 ms 297 ms 265 ms p6-0-0.RAR1.Dallas-TX.us.xo.net
[65.106.0.13]
12 281 ms 266 ms 250 ms p0-0-0-0.RAR2.Dallas-TX.us.xo.net
[65.106.1.38]

13 329 ms 296 ms 313 ms p6-0-0.RAR1.Atlanta-GA.us.xo.net
[65.106.0.9]
14 281 ms 344 ms 297 ms p0-0-0-1.RAR2.Atlanta-GA.us.xo.net
[65.106.1.30]

15 313 ms 297 ms 312 ms p1-0-0.RAR2.Washington-DC.us.xo.net
[65.106.0.5]

16 328 ms 312 ms 297 ms p4-0-0.MAR2.Washington-DC.us.xo.net
[65.106.3.14
6]
17 297 ms 313 ms 297 ms p15-1.CHR1.Washington-DC.us.xo.net
[207.88.87.17
0]
18 313 ms 297 ms 312 ms res1-rs1-gi-2-2.gnaps.net [64.220.44.42]
19 329 ms 296 ms 313 ms res-38k-gi3-4.gnaps.net [199.232.44.37]
20 312 ms 313 ms 297 ms sc-mc-1-g-1-0-1000M.servint.net
[199.232.56.122]

21 * * * Request timed out.
22 281 ms 328 ms 328 ms 216.22.2.152

[eddy2099]

So far I have been impressed with their service. There are areas in which they can improved but as it is I am not complaining.

I am from Asia too but do not have any issues with any access. But I remember some time last week they were working on the network and thus an issue with the bandwidth.

I am not sure about the cpanel issue which you asked. If it is a real bug in Cpanel itself then Cpanel tech support should be the one who handles it. Servint does not own Cpanel and do not have the necessary permission to modify the source codes. I guess if you know what you are doing you could do so yourself but that may be at the expense of voiding your warranty. I am not sure. LikeI say, I do not know the question being asked. If it is a question on how to use so and so feature then I believe tech can help.

I have not asked too many questions since so far things work out of the box. Had a Cpanel system before so there is really no difference for me.

The VPS is not a true dedicated server and thus the kernel is patched differently. From what I understand from their forums, the kernel is actually one single kernel and they are done at server level and not at VPS level. Adding certain things such as Firewall and APF might break certain components. I believe tech would not install something which is not fully certified and tested to work on their system. Give them sometime.

I've only been with them for about 3 days and I am pleased with what I am getting.

[parkinghost]

Regarding Cpanel question I asked, simply speaking, I found a solution on rackshack 's forum and resovle it by simply "restarting" server.

You see what I meant here?

so far I am running server without firewall..

[eddy2099]

Well, without knowing what the question is, I have some trouble visualizing it but nevertheless you got your response. I guess tech may not have been able to duplicate the error. Not sure. Can't say.

[parkinghost]

forgot to say that

1.Quotas is NOT working properly on VPS, this make you very difficult to resell

2. firewall is not installed by default, which is fine, but KISS and APF is not working on VPS either.

I was told APF is working but no one helped to go through complicated procedures. It makes it look like a Unmanaged server.

3. network problems continune

[sprintserve]

Quotas support has to do with the kernel. Since this is VPS, the kernel is not quite the same. As such that has to be resolved by Virtuozzo. (Last I heard it was fixed by them already. But just hearsay)

Are you saying there's no iptables support? If you need it installed on your behalf, as far as I know, only the engineers are supposed to do any installations. They have different level of engineers I guess.

I can't see what's complicated about APF installation.

As for the so-called network problems, which country are you trying from? I am in Asia and has no problems.

[Mark_TVI]

I'm no tracert expert but if you are hitting 250ms on the last hop out of your ISP and before you even hit ServInt's network, how can you expect your speeds to ever get faster than that?

[wubwob]

Without his ISP in the picture theres a 60ms delay, with his ISP is 310ms! Looks like its his ISP lol.

Oh btw - i have a servint VPS - and i think its great.

Support is top notch.

[parkinghost]

anyone has Cpanel "list account" problems?
"list account" on WHM does not show all your accounts?
Servint has no ideas how to resolve this problem, which I have never seen at httpme, clook and others providers. Their basic supports are fast but supports to Cpanel is just nearly 1/10.

Also, NEVER got replies from their "Engineers". Everytime my questions were forwarded to "engineers", no replies in past 48 HOURS.

[parkinghost]

regarding netwrok , hop 21, what is wrong with it ?

[eddy2099]

This 'list account' you mentioned about ? Were the accounts imported there or they were just created directly on the machine ? If they were imported, how did you import them ? And was it Cpanel to Cpanel import or some other system to Cpanel import ?

Are you using a proxy with your ISP ? I am not sure if this was related but in the past with my former ISP when I make upates to my web page, I cannot see the changes immediately even if it was changed. I believe the page was cached in the proxy and I had to wait 24 hours for it to be refreshed.

[ScottD]

Originally posted by parkinghost
forgot to say that

1.Quotas is NOT working properly on VPS, this make you very difficult to resell

2. firewall is not installed by default, which is fine, but KISS and APF is not working on VPS either.

I was told APF is working but no one helped to go through complicated procedures. It makes it look like a Unmanaged server.

3. network problems continune

Regarding APF, RTFM. Setting "MONOKERN=1" and IF="venet0" in the conf.apf file will make it work. It still spits out some warning messages but from what I can see it works just fine. Test it, try it, YMMV.

Look at /proc/user_beancounters, what do you see for numiptent? That's the host configurable parameter that defines how many iptables entries you can have.

Regarding quotas, look at /etc/mtab, do you see a line that looks like "/dev/vzfs / reiserfs rw,usrquota,grpquota 0 0" ?? If not, ask them to enable disk quotas for you and you should be good to go. Note, this does require that the VDS is stopped, changes applied, then restarted.

[roundice]

Originally posted by parkinghost
regarding netwrok , hop 21, what is wrong with it ?

I don't seem to be having a problem with that hop on any other traceroutes I'm doing. However, when I do traceroutes to your ISP, I get consistently 5%-10% loss and high pings. So the problem is likely with your connection crapping out.

[Mark_TVI]

You tell me where the problem is....

3 8 ms 9 ms 7 ms 172.30.121.186
4 10 ms 8 ms 9 ms 172.30.122.110
5 9 ms 8 ms 10 ms 172.30.122.250
6 8 ms 10 ms 10 ms 68.46.144.166
7 10 ms 9 ms 10 ms sl-gw40-pen-11-0.sprintlink.net [144.232.191.21]

8 12 ms 9 ms 10 ms sl-bb25-pen-6-0.sprintlink.net [144.232.16.98]
9 11 ms 11 ms 12 ms sl-bb20-pen-9-0.sprintlink.net [144.232.5.173]
10 70 ms 68 ms 67 ms sl-bb20-stk-10-0.sprintlink.net [144.232.18.46]

11 69 ms 72 ms 71 ms sl-bb20-sj-9-0.sprintlink.net [144.232.20.99]
12 71 ms 71 ms 70 ms sl-st20-pa-15-1.sprintlink.net [144.232.20.42]
13 72 ms 72 ms 97 ms sl-chti-8-0.sprintlink.net [144.223.243.50]
14 223 ms 223 ms 223 ms tp-s2-c12r31.router.hinet.net [211.22.33.166]
15 216 ms 218 ms 216 ms tp-s2-c12r1.router.hinet.net [211.75.91.202]
16 219 ms 219 ms 218 ms tc-c12r1.router.hinet.net [210.65.2.1]
17 218 ms 218 ms 218 ms tc-c6r6.router.hinet.net [211.22.188.85]
18 221 ms 220 ms 223 ms 218-170-48-254.HINET-IP.hinet.net [218.170.48.25