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Thread: Server4You here I come
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09-08-2003, 02:51 PM #1Away
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Server4You here I come
Hello all I just signed up for Server4You and I'll give a very detailed explination of the sign up process and my expirience through it. I'll also use this thread to list my expirience over the week/months.
09-08-2003 (1:49 p.m. CST) - Signed up (Dual Power Server with Plesk)
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09-08-2003, 03:00 PM #2Disabled
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- Dec 2002
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- Miami, FL
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Questions:
1) What's the monthly cost? Any additional fees that you see? (Taxes, etc)
2) What was the setup cost?
3) Did you pay yearly or monthly?
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09-08-2003, 03:07 PM #3Away
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#1 $114/month
#2 $149
#3 Monthly
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09-08-2003, 03:08 PM #4Web Hosting Master
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- Feb 2002
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It surprises me nobody round here has signed up for reseller status and started offering discounted deals. The intrest is certainly there to warrant it. I'd do it myself if I didn't know I was starting a career that involves a lot of travelling in about 2 months time.
Proud member of the RIAA closed quaters combat cell !!!
You'd better drop that CD-R before I shoot you !!!
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09-08-2003, 03:09 PM #5Away
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I'm thinking about it
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09-08-2003, 03:25 PM #6Junior Guru
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- May 2002
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- MN
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Originally posted by Tazzman
It surprises me nobody round here has signed up for reseller status and started offering discounted deals. The intrest is certainly there to warrant it. I'd do it myself if I didn't know I was starting a career that involves a lot of travelling in about 2 months time.
I have checked into it, there reseller status is a little flaky it seems based not on total purchases but per type purchases..
If you have one of each server, you do not get a discount base on having 3 servers on your next purchase.. Discount is based purely on number of servers within that bracket.
The discount is also not something you have to sign up for, its automatic..
The good side.. It doesnt seem to be limited to sales to clients.. So on your second DualPower server you only pay a $99 setup
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09-09-2003, 08:13 PM #7Away
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- Jun 2002
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Well I still haven't recieved my server so today I tried to login to the power panel to see if my server was up. When I logged in I got the nice message which is the picture I attached. Remember this is when I first logged in heh.
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09-09-2003, 08:17 PM #8Web Hosting Evangelist
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- Jul 2001
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If I read that right the overage is $1.95/GB and it's billed in 50GB increments
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09-09-2003, 08:20 PM #9Away
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picture attached
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09-09-2003, 08:21 PM #10Web Hosting Evangelist
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Originally posted by dk2
picture attached
good stuff... tehe
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09-09-2003, 09:38 PM #11Junior Guru Wannabe
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- Aug 2003
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Alright now that is professional!
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09-09-2003, 10:00 PM #12Disabled
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- Dec 2002
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What did you try doing? Or was it right away when you logged in?
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09-09-2003, 10:03 PM #13Away
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- Jun 2002
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Right when I logged in heh, guess cause I logged in and don't have a server setup yet heh.
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09-09-2003, 10:36 PM #14Junior Guru Wannabe
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- Aug 2003
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- 34
SO was your server easy to set up?
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09-09-2003, 11:38 PM #15Away
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- Jun 2002
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dunno....haven't gotten it yet, but apparently they added me to the power panel
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09-09-2003, 11:58 PM #16Web Hosting Master
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- Mar 2001
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Keep on commenting - very interest on learning about this.
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09-10-2003, 06:26 PM #17Away
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- Jun 2002
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Re: Server4You here I come
Originally posted by dk2
09-08-2003 (1:49 p.m. CST) - Signed up (Dual Power Server with Plesk)
09-09-2003 (9:35 a.m. CST) - Phone Confirmation of the order
09-10-2003 (5:26 p.m. CST) - Still no server.
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09-10-2003, 07:08 PM #18Away
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- Jun 2002
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- 5,278
Well after all this waiting I contacted server4you's tech support to try and get some answers and here is what I got:
Welcome to SERVER4YOU. Please hold, while we connect you to the next available assistant.
All operators are currently busy assisting other customers. Thanks for your patience. An operator will be with you shortly.
All operators are currently busy assisting other customers. Thanks for your patience. An operator will be with you shortly.
You are now chatting with 'Dave'
Dave: Hi Ross, how can I help you?
Ross Hosman: hello
Ross Hosman: I ordered my server a while ago and I still haven't gotten an email about it being setup
Ross Hosman: hello?
Dave: sorry, I was away for a minute
Dave: can you give me some of the account information, for example an order confirmation number?
Ross Hosman: I never got an order confirmation number
Ross Hosman: matt called and phone verified my order tho
Dave: ok, let me check
Ross Hosman: so what do you need
Dave: did you place the order under the name hosman?
Ross Hosman: yes
Dave: ok, I'm going to need another minute to find out why the server hasn't been set up
Ross Hosman: okay
Dave: ok sorry to keep you waiting so long
Dave: you should have gotten an email when you placed your order explaining g that we are having a couple problems at the moment, one is a technical problem with our administrative software, and the other is a delivery problem
Dave: I thought they had cleared up the server problem, but we will still need a couple days to get the new servers
Ross Hosman: then cancel my order and do not charge my card
Dave: our billing department will need an email confirmation from you to cancel the account
Ross Hosman: there is no account to cancel
Dave: please send the request to billing@server4you.com
Ross Hosman: you guys did not follow up on your end of the bargin
Ross Hosman: have you guys charged my account yet?
Dave: no, we haven't, but they still need direct confirmation from you to cancel the order.
Ross Hosman: how long would setup time be if I continued to wait
Dave: we will have new servers ready on Monday
Ross Hosman: are you guys offering any discounts for those of us who wait until monday?
Dave: no, they haven't authorized any discount for that
Ross Hosman: so your guy's instant setup has turned into a week setup correct?
Dave: just for this week, after that it will be back to same day setup
Ross Hosman: ya right, thanks for your help, just sent the cancellation email
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09-10-2003, 07:22 PM #19Web Hosting Master
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wow...
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09-10-2003, 07:26 PM #20Junior Guru Wannabe
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- Sep 2003
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- Netherlands
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poor server4you.
-I know what you knew-
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09-10-2003, 07:34 PM #21Web Hosting Master
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- Oklahoma City, OK
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Well as they say cheap you get what you pay for try a better company like I use servermatrix. Server ordered on friday setup 25 hours later on saturday. If they have a problem this week they will probaly always have problems just my personal experience. And from what I hear alot of people are having the same problem with server4you so obviously instant setup means nothing to them. Just means we will instantly accept your money and build server at our pleasure.
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09-10-2003, 07:51 PM #22Away
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I would go with servermatrix but they only offer cpanel (uck)
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09-10-2003, 07:59 PM #23Web Hosting Master
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- Oklahoma City, OK
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Hey why not cpanel only some bugs in it lolllll
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09-16-2003, 11:59 AM #24Away
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- Jun 2002
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Okay here we go:
I decided to keep the server since it's in St. Louis and I'm in St. Louis.
I contacted support today to find out when my server would be up (yes I've been waiting for over a week). Apparently it was setup yesterday, they didn't send me any emails notifying me. I log into the panel and try to connect to plesk on my server, not working. Try to ssh to my server, connection refused. So here we go I just submitted a support ticket.
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09-16-2003, 12:17 PM #25Web Hosting Master
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- Feb 2002
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LOL, you're having about as much luck with server4you as I'm having with iracks. Full story to follow later today...
Proud member of the RIAA closed quaters combat cell !!!
You'd better drop that CD-R before I shoot you !!!