Yeah, the Istop equipment (is/was, theres a bit of each) in the RACO shared area. I love giving people tours (as we're in RACO space too, but not shared thank God, we have our own cage), and they ask why they shouldn't go direct with RACO and buy the bandwidth from us.... I love showing them what the shared space actually consists of (mind you the 603/604 suites, i don't have access to, those are a total dump, at least the 7th floor is properly done), when they see theres no cabinets, the look on their faces is classic
. Nowdays RACO has cabinets in the shared area, available as an extra fee though, by no means their standard.
Istop's techs are in Toronto (they have 1-2 on call), but the same feeling applies, I wouldn't dare rely on them for anything, nor the RACO techs, some people can handle a job efficiently, properly, and affordably, and some just can't.
If you scan through the companies hosted within RACO, you'll find that some do provide a happy medium, and some are on the fringe of the two extremes