I started out about 10 months ago with phpwebhosting.com
Then I moved my site to a friend's rackshack server and then I got my own to get a taste of what it takes to manage a server and after a month I gave it back.
Well, fast forward to the present time...
I was surfing WHT and clicked on DOT5HOSTING... and signed up for a DOT1 plan to get a taste of their service.
Everything went along pretty smoothly for about 2 weeks and then my site was offline for a while (maybe DOT5 hacked? anyway) and then I was almost ready to quit them because of that but what here is what kept me with them:
I am in the US and the server speed is amazing... From my work I have seen 800KB/sec. Upload is around 400kb/sec......
Live support is always there to help out. Out of the 20 times I clicked on live support, only once the support person told me to write a ticket and I told him that other support people do this for me without one... so he did it
NOW THE LAST AND MOST IMPORTANT REASON WHY I LIKE THEM
I wanted to upgrade from DOT1 to DOT4... so live support did it for me, generated an invoice, I paid it and few minutes later I was online.
Then their website design changed and I noticed that the fee for DOT4 plan is pretty close to the reseller DOT1 plan....
So I click on LIVE SUPPORT again... this time tey upgrade me to a reseller package and add my site to the reseller panel..all this within 10-20 minutes through live support.
If the admin of dot5hosting reads this, I would like to know how many tech live supports guys you have abd what kind of server I am on?
The site is www.k20a.org
Thanks, I am a happy customer for now.