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  1. #1

    * technical know-how

    How much technical knowledge is important for reselling? I am more concerned about providing customer support...can I boot the technical stuff upstairs to the hier tiered host?

    Marc

  2. #2
    Join Date
    May 2002
    Location
    Derry, Ireland
    Posts
    1,562
    Yes you can.
    As long as you have the general knowledge and are able to work WHM/cPanel or whatever control panel your using then you should be ok
    John
    John Diver
    CanaryHotspot.com - Canary Island forum and information
    InternationalChatForum.com - International Travel Chat Forum and information

  3. #3
    Join Date
    Jun 2001
    Location
    Texas
    Posts
    1,249
    Your provider should be able to answer your questions and in turn, you can answer your customer's questions.


    Kind Regards,
    -Darrell
    ThePrimeHost LLC - Serving Websites Since 2001.
    Fully Managed VPS Hosting w/ Cpanel + WHM
    Fully Managed Dedicated Servers w/ Cpanel + WHM
    Reseller Hosting with End User Support

  4. #4
    thanks for your thoughts. do any resellers just focus on the customer service end, and refer technical questions out? Or are they really just the go-between?

    thanks again!
    marc

  5. #5
    Join Date
    Aug 2003
    Posts
    130
    I think technical knowledge is very important for a reseller. Of course you don't need to know everything.

    You can pass some difficult level questions to your host and then respond your client.

    But if you have a client with a basic technical issue and you know nothing about how to answer and think 'What is he talking about?' Well, you better start another kind of business and not webhosting.

    Being a reseller is a compromise with your clients. They are going to pay you and you have to support them as long as you can.

    Oscar

  6. #6
    Join Date
    Jun 2001
    Location
    Texas
    Posts
    1,249
    Osckar has the right idea.
    ThePrimeHost LLC - Serving Websites Since 2001.
    Fully Managed VPS Hosting w/ Cpanel + WHM
    Fully Managed Dedicated Servers w/ Cpanel + WHM
    Reseller Hosting with End User Support

  7. #7
    Osckar is correct, you will need to know many basic level technical know-how.

    However, you will always be able to pass questions up one level to your host.

    But remember to pay close attention to your hosts' responses. That is the best way to learn! Also, you may ask your host from time to time for a guide to fixing an issue you are not capable of fixing. This way, you'll be able to handle it in the future.

    :-)

  8. #8
    Greetings:

    One of the better reasons for going with a reseller plan than a dedicated server is that if you pick the right provider, they will be your technical resource.

    That doesn’t necessarily mean they will be a direct technical point of contact for your clients.

    However, the better providers will not put you on a timer every time you call their toll free number of count the emails you send.

    They will work with you to help you market your business, grow your technical knowledge, and help you thrive.

    Thank you.
    ---
    Peter M. Abraham
    LinkedIn Profile

  9. #9
    Join Date
    Mar 2003
    Location
    London Ontario, Canada
    Posts
    986
    You should be able to atleast talk to your provider about technical issues.

    Having said that, you are paying for a reseller acount the technical requirements of keeping your server up and stable utimately is up to your povider. However since you are re-selling you must be able to perform basic administrative functions pertaining to email / web server and simple DNS functions.

    If you have a good company you can work with - chances are you can ask them questions when you run into trouble.

    Cheers
    Jeff
    www.idologic.com
    www.demologic.com
    A company committed to people serious about their websites - If you don't DO LOGIC - what do you do?Check Us Out

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