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09-18-2019, 12:39 PM #1
Going interactive with hosting notifications
Greetings,
I'm not sure whether this belongs in this specific forum or not, but I'll let mods decide on that.
One of the things I'm exploring doing with a current mod (for WHMCS) is working with WhatsApp. Since they've enabled a 'business' API and platform, it's possible for customers to message that and get messages back. I've got this already partially integrated into the addon (invoices created, ticket replies, etc) so the customer (and admins) will get notified. That part is easy.
The not so 'easy' part of this is understanding a way to make this more 'creative', more engaging, so that the customer would have the ability to interact as it were. Not looking for 'how to' (that's already covered, too), but more'what', and gauging interest here. I have a few ideas that I'll be implementing in the next few days, but need more input on basic ideas. So far, I've come up with one line command (ideas) :
invoices - open invoices
tickets - tickets awaiting your response
domains - domains needing renewal (maybe)
credit - credit available on account (maybe)
Security won't be that much of an issue I don't think. Client will have to login to their account manually, enable WA on their account, and add the # to their account.
Additionally, admins will have the ability to turn each of these (and the global 'bot') on / off at will
Any other ideas on what commands I might add? Input? Is this something you'd find useful from your provider?
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09-19-2019, 08:55 AM #2Web Hosting Master
- Join Date
- Feb 2007
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- USA, UK, Singapore
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Greetings,
This is interesting and should be helpful. Few commands that you may consider:
overdue - overdue invoices
payunpaidinvoice - pay all unpaid invoices using default payment method
contactsupport - initiate a whatsapp call to support (not sure if this is feasible)
All the best,
Ruchir██ SoftSys Hosting ██ - 14 Years In Business - 24/7 In-House Support - Enterprise Class Replicated Cloud Servers For HA
Cloud Hosting With Anti-Malware, IDS/IPS, WAF & Litespeed - Windows 2019 Shared Hosting w/ Plesk
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09-19-2019, 11:55 AM #3
Thank you for your feedback. I posted this to a number of discussion forums to get a broad array of feedback from companies and customers, and it all helps.
Didn't think about separating those from unpaid, will definitely have that done
You're not the first one that's brought up paying invoices through this method, and that's one of the reasons I opened up discussion on multiple forums.
I originally thought about doing this, but then thought about the ramifications of doing this. Given that this can only be done with credit cards, and it's rather common to see fraud chargebacks here, I'm not so certain this would be a good idea?
I'm not adverse to it, I'm sure it can be done via API, I'm just not so sure it's a great idea to do.
This (and chat) have both been brought up. In theory, great idea. In practice, I'm not sure. I'll have to do some research, and then add that to a future update, in order to not delay the current update (scheduled for the next month or so) any further. This isn't exactly the purpose of the current app (think notifications and responses), but definitely might work
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09-19-2019, 12:07 PM #4Web Hosting Master
- Join Date
- Feb 2007
- Location
- USA, UK, Singapore
- Posts
- 3,481
██ SoftSys Hosting ██ - 14 Years In Business - 24/7 In-House Support - Enterprise Class Replicated Cloud Servers For HA
Cloud Hosting With Anti-Malware, IDS/IPS, WAF & Litespeed - Windows 2019 Shared Hosting w/ Plesk
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09-20-2019, 03:09 PM #5
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