Hello telnettro,
I'd like to address some of your concerns and questions.
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Originally posted by telnettro
I have no doubt that that's a good DC, but aveas or whatever that group is called has weird pricing. They don't bill by the mbit, so either they're hoping to squeeze money out of people in the transition, or they are getting billed by the GB/month themselves, which would be really weird.
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Allow me to suggest a third option; we think per GB bandwidth pricing is the best method for our customers. This is, in fact, the reason we do it this way. You can read my explanation of this in
another thread. (It's the 11th post down.)
I would also like to add that we are routinely told that for the service we provide, our pricing is excellent.
Quote:
Originally posted by telnettro
Also, charging per month per ip is a bit strange when you're talking about colo services.
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You're, of course, entitled to your opinion.
Allow me to explain our rationale. IP addresses are a limited resource. Also, allocating new IP blocks and maintaining existing allocations takes company resources. We chose to address both of these issues by charging a nominal monthly fee for additional IP addresses. This encourages customers to only request IP addresses when they really need them (Which is an important 'good neighbor' policy on the Internet.) and it allows us to recoup expended company resources.
Beyond what I feel is a reasonable rationale for charging for IP addresses, I would contend that it's more common than you infer for colocation providers to charge for IP addresses.
Quote:
Originally posted by telnettro
Also, remote hands for 75$? And 125$ after dark? They aren't paying the guy who does that 75$/hr. Theyre charging that much (or the DC is, anyway) to try to prevent people from actually using it. That doesn't make for good service for their customers' customers if the middle man is affraid to call up and get his stuff fixed 'cause it'll cost him 75 bucks just to figure out someone needs to hit ctrl+d... or something.
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How do you know what we're paying our staff? Do you know what it costs to hire *competent* staff in any industry, especially the technology industry? Not to mention competent staff willing to work nights. We are not trying to "prevent people from actually using it" as you say, that's simply ridiculous. Let me pose a question to you: Would you rather 1. Hire someone to work full time (Which wouldn't even cover 24x7. You would need atleast 3 people for this.), provide medical benefits, provide a retirement program, pay social security and other government related costs for employing people, etc, all to have someone on-hand for you the 2 hours per month you need them? or 2. Would you rather pay us $75/hour during business hours and $125/hour all other hours, which is billed in 15 minute increments mind you, the 2 hours per month you need someone? From my experience, most customers prefer the latter. If you happen to prefer the former, then knock yourself out.
When you want work done on-site, have them do it. We give free 24x7 on-site access. We even have free pizza day for any customers who happen to be in the DC or just want to stop by.
Quote:
Originally posted by telnettro
If it's a good dc with good service, I wouldn't have any problem paying that much or more, but it looks like they're tyring to nickel and dime a body rather than charge what they need to be charging for a full-on colo experience.
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You have no idea of the quality of our service because you're not a customer; you're saying a lot of conjecture.
What you call "nickel and dime", others call à la carte. This is how we have decided to structure our service pricing model. Our customers appreciate only paying for exactly what they want/use. Our customers appreciate not having the cost of "free" services spread out over all customers, irrespective of whether they use the "free" services or not.
Quote:
Originally posted by telnettro
I pay 20 bux a U and buy BW from any of several choices and get free remote hands (for a reasonable amt of time... they might get a little peeved if I tried to do a kernel config/recompile via remote hands or something =P) in the bay area, but I understand that pricing is different at different locations etc... I'd just be wary of a company that grabs a buck from you wherever they can and apparently has half the staff after business hrs.
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We spare no expense in providing the *absolute* highest quality/performance managed colocation service possible. This costs more than "20 bux a U" to operate. You sound happy with your provider, and that's really great. I hope your satisfaction with them continues. Our service is geared towards a certain market segment, those needing the absolute highest quality/performance. Not everyone is in this market segment.
Statements like "grabs a buck from you wherever they can" are irresponsible and counter-productive.
We do have less staff at night, but considering the work load at night is far less than during the day, perhaps it's smart things like this why we're cash-flow positive and doing very well.
I hope I've addressed all of your issues adequately. If there is anything else I can do let me know. Have a great day/night!
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