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Thread: Internet help!

  1. #1

    Unhappy Internet help!

    Hi, i am trying to set my sisters pc up to connect to the internet..
    When i try and install the modem i get the error ''modem cannot be found check that it is turned on or installed properly.
    But i do check and i keep getting it ..
    The down side is thaat i dont know excatcly what modem it is. And i have no disks for it. please help.
    Matt

  2. #2
    Join Date
    Mar 2003
    Location
    Canada
    Posts
    9,851
    What version of windows is she using?
    If it's 98 you can usually see the type of modem when it goes through the bios during start up. You have to be quick though, it only show for a couple of seconds.
    You can also go to Start/Programs/Accessories/System Tools/System Information and click on the Components/Modem button. That may tell you the type of modem.
    Otherwise you may need to have a look inside the box for a serial number.

  3. #3
    When i see a serial number then what? it doesnt say anything else like what make?
    its 98

  4. #4
    Hi, i have just found out what modem it is and tried installin it then it still wont connect? What other things could be fault.. its connected to the phone line and everything

  5. #5
    You also need to install some drivers from motherboard.
    without them (probably never installed if you haven't had a modem) Win98 will not see your modem.

  6. #6
    How do i install them where from? please help

  7. #7
    From the CD with all motherboard drivers.
    Or from Internet, if you know exactly what type of motherboard you have.

  8. #8
    Nope i dont.... will my intel series disk work on her pc?

  9. #9
    Join Date
    Sep 2002
    Location
    Knoxville, TN
    Posts
    645
    Download and install Belarc Advisor.
    http://www.belarc.com/free_download.html
    Run it and it will tell you everything on the system.
    Type the modem info into Google and do a search to find the company that makes it.
    Download and install the drivers for it.
    If it still doesn't work, get another modem. That one may not work.
    Also check to make sure the modem is seated properly.
    Laura K.
    http://www.madmousergraphics.com
    graphic design for grownups

  10. #10
    How can i do all those things if i cannot get my sisters pc to run on the internet yet?

  11. #11
    Join Date
    Nov 2002
    Location
    paradise
    Posts
    6,220
    Hi, Better get some local tech help to sort out your problem. Call up the nearest hardware store or ISP provider and ask them if they will come over and assist you.

    I had similar problems when I first started using the internet. I bought my assembled system from a friend who didnt mind paying a visit to help me out.....all it cost me was a few beers

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