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resell for *****? or own server

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  #1  
Old 09-01-2000, 07:10 PM
Jim
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Hello All,

I was just thinking about getting my own server however reselling with ***** looks better because they offer
Personalized phone support most of my customers would like a 1800 number for support and have lost a few customers because I can't provide this

Is there any other companies besides ***** that offer this?

I have heard both good and bad about them maybe they treat resellers different? Not sure have not really heard anything from resellers



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  #2  
Old 09-01-2000, 07:14 PM
Greg Greg is offline
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Have you looked into getting your own 1-800 number?


I purchased an International Toll Free 1-800 number a year ago, it costs me $6/month! And I bought it straight from my telephone company.

  #3  
Old 09-01-2000, 07:35 PM
Jim
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yes

yes, however if someone is not able to man the phone 24/7 its no good I have read a lot of the reviews about ***** but they are all old not since they moved to their own NOC I know there has to be some ***** resellers around here

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  #4  
Old 09-01-2000, 08:03 PM
JayC JayC is offline
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Re: yes

Quote:
Originally posted by Jim
yes, however if someone is not able to man the phone 24/7 its no good I have read a lot of the reviews about ***** but they are all old not since they moved to their own NOC I know there has to be some ***** resellers around here
Maybe so. You just might not get anyone to admit it!

You might want to try calling the ***** support number a few times to see if you get a response. I had a site there, months ago, briefly. In my experience it wouldn't be much better for a reseller than having your own phone and nobody to answer it. When I could get somebody (I probably called support about three times) they were typically bored, distracted, and rude. There was one memorable exception, a very helpful and enthusiatic (and apologetic) woman. But for me... I wouldn't want my customers calling there and thinking they were callilng my staff.

Do they treat resellers differently? Can't say because I wasn't one, but as a reseller you yourself will be calling the same tech support number everyone else is.

Beyond that, there was some downtime, detected by Netwhistle. Not really bad, but sporadic. Server speed was nothing to write home about.

Generally I found them not to be the disaster that many people say they are, but not nearly the blessing that they claim to be on their own backslapping, cheerleading, superlative-laden site.

  #5  
Old 09-02-2000, 08:38 AM
Deb Suran Deb Suran is offline
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Every time ***** goes through a smooth patch, people start posting messages like yours. Briefly: stay away. They have a history of questionable business practices going back more than two years, and there's currently a petition for class action status in a lawsuit against them by unhappy former customers. If you look around a bit you'll find plenty of recent negative posts. No, they are not a disaster every minute of every day. But I wouldn't count on them making any big changes in the way they do business. See the last link in my signature for more information about them.

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  #6  
Old 09-02-2000, 08:41 AM
Deb Suran Deb Suran is offline
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Haven't got the hang of the new software yet. Hopefully my signature will be attached to this message.

Nope, so see http://www.forumhosts.com/hosts.htm

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  #7  
Old 09-02-2000, 01:34 PM
UNIXIELHOST UNIXIELHOST is offline
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Do me a favor, don't look at ***** alright?

Maybe you can try get a server with Alabanza and you can do a hosting all automated, check them at http://www.alabanza.com

  #8  
Old 09-02-2000, 03:50 PM
CFoxHost CFoxHost is offline
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I used to resell for *****. Having to wait days for even a new email address set up was unacceptable. You cannot give good service if you are dependant on someone else that does not provide good service..

I would recommend getting an Alabanza server (as I did) also. If you cannot yet afford to do so, then resell for an Alabanza based host and build your business until you can. There are plenty that post here along with recommendations. With one of these hosts you will be able to get almost instant account activation, your customer can setup their own emails, etc.

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  #9  
Old 09-02-2000, 09:05 PM
angela angela is offline
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You can search these forums for messages about ***** and the forums at recellar.com which contain some threads about *****. To summarize, none that I have read seem very positive.

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  #10  
Old 09-02-2000, 09:54 PM
Duster Duster is offline
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Reselling for ***** has many hidden costs. One of these is the cost for a psychiatrist (or psychoanalyst), and they aren't cheap!. Why do you need a shrink, you ask? Because you should have your head examined for considering them!

Remember the parable of the frog and the scorpion. A scorpion came up to a frog and asked the frog to carry him across the stream. The frog refused, saying "you'll sting me and I'll die". The scorpion used logic to prevail upon the forg, replying "That wouldn't make sense, then we both would die." Bowing to the logic of it, the frog acquiesced and allowed the scorpion on his back. As they were midtream, the frog felt a sharp pain from the scorpion's sting. He asked the scorpion why he did it, that they would both die now. the scorpion replied, "What do you expect, it's my nature!"

Anybody can have technical problems. So long as they are remedied rapidly, they are excusable. However, poor business practices, abhorrent treatment of customers, and generally abysmal service is not forgiveable nor easily fixed as it's in their nature.

If you think like a frog, you have only yourself to blame when you get stung!

---------------------------
I disavow any knowledge of godhood. I'm just a guy trying to help others avoid choosing the wrong host and learning the lessons I did the hard way.

See http://techcellence.net (right side menu) for resources to help and things I've learned.

  #11  
Old 09-03-2000, 07:26 PM
webfors webfors is offline
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LOL

  #12  
Old 09-03-2000, 07:40 PM
JTY JTY is offline
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Talking

Good one, duster.

  #13  
Old 09-03-2000, 08:20 PM
Duster Duster is offline
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Thanks, guys (and any gals), I 'm glad you enjoyed the humor. I hope that Jim gets the point, one made by Deb, that the way one chooses to do business is not as easily fixed as a technical problem.

Many of us have had hosts that treat people poorly, yet did well on the technical issues (not counting poor support). Nothing in the world could induce me to go back to any company (aitcom.net in my case) that treats their customers so abysmally.

With hardly any effort, it is easy to find plenty of justified unfavorable comments about *****. Why any reasonable person would even consider such a company is beyond me. Just how bad does a company have to be before one says "no way I would do business with them!"?


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  #14  
Old 09-03-2000, 08:31 PM
webfors webfors is offline
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Technical problems I can handle. How a company resolves those technical problems and how they treat their customers while these problems are occuring tells me all I need to know about a company.

No host is perfect, but treating your customers with respect definitely comes close in my books.

  #15  
Old 09-03-2000, 08:33 PM
webfors webfors is offline
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Is it just me or is this board lightning fast? What a difference compared to scriptkeeper.

Off topic and off my chest.


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