Originally posted by Andrew
Oh well, best of luck to you then. I'm sure you won't need it since you've got it all figured out, but good luck anyway!
You kidding? We need all the "luck" we can get in this business. I learned a valuable lesson with my two current hosts.
Hostrocket and Kualo have been above and beyond awesome. Hostrocket has a lot of customers and in my opinion the majority of negatives associated with them have to do with end user ignorance. A lot of their users are so green that they attribute many common problems and mistakes to them even though they are not at all to blaim for what winds up being end user training issues. Kualo... well I've never had any real problems with them at all, period. They've always been on the ball. They do not have their own datacenter, but their support is above and beyond any host I've ever dealt with. The one failure I remember them having (I think it was database corruption) resolved so quickly I was hardly affected. They have people just minutes away from answering support tickets 24/7, they are honest, fair and most of all they are balanced. Right now, these two hosts have spoiled me with their level of technology and support.
What I have figured out is that if I cannot get service from a new company like I'm currently getting from Hostrocket and Kualo, I simply will not move. If I can get service and prices like these or better, in writing, and with a history that backs up their claim, I may try their services for a while to see if I should move my business.
I've never had any long term downtime for any of my customers except for occassional server reboots, and that only takes minutes. I attribute that to heavy research and and going with my gut feeling after such research.
Now I need to expand my business, and I will need more reseller space than I currently can get from Kualo. I know I will be getting dedicated servers within a year, so while I'm growing I'd rather not have to leave one datacenter and go to another. If possible I would like to host with one company through the duration of this next growth period.
Hmm... I thought I didn't want to explain my methods... well mebbie I did...
Hostrocket has some awesome fully managed dedicated deals going on. If I can just wait a few more months, maybe I can go straight to a dedicated. It won't hurt to do research until then, though.
P.S. I've been with around a dozen hosts. I needed one for a good reseller account (kualo, $24.95) and one for my all purpose personal account, seperate datacenter than kualo (hostrocket $14.95 1GB / 40GB "less if you pay months in advance") I eventually went with these two companies because of support, organization and price. You ought to check them out if you are in the market.