Results 51 to 58 of 58
Thread: Live chat vs email support?
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06-10-2018, 02:24 AM #51Newbie
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In my opinion, live chat feels more appropiate for sale inquiries and emails for technical support.
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06-10-2018, 05:27 AM #52Junior Guru
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06-10-2018, 05:47 AM #53Temporarily Suspended
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06-14-2018, 06:39 AM #54WHT Addict
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With live chat, I have that hope and sensation that my issue will be quickly solved, which of course is not always true. Still, I prefer live chat just to let them know ASAP about my questions or problems. Sometimes, when the issue or query is more complex, we continue our communication via email.
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06-14-2018, 06:22 PM #55Newbie
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I find live chat is more for sales where they can assist new customers in making purchases and walk them through the process.
Email would be for more tenured staff to provide better support for more complex inquiries.
They are both useful in their own way. Live chat agents should be able to escalate inquiries to email support if need be.
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06-14-2018, 11:44 PM #56Junior Guru Wannabe
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- Mar 2013
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- London, United Kingdom
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We currently have 24/7 livechat agents but we find that customers tend to open a ticket if they need a hand installing a script etc.
PowerNode Hosting (PowerNode.co.uk) provides enterprise shared, reseller and managed VPS packages in the UK and US.
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06-15-2018, 01:16 AM #57Junior Guru
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- India
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06-15-2018, 09:53 AM #58Newbie
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- USA & Canada
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