07-30-2003, 10:20 AM
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Web Hosting Master
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Join Date: Jul 2002
Location: Missouri
Posts: 2,504
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2checkout is pissing me off....
We got another chargeback, for $6.99
We do NOT have any $6.99 packages! This is the 2nd time in 2 months I have recieved one from someone I don't even know.
I'm getting sick of their BS. Anyone else having these problems? I know once our money is taken out this month our account is as good as closed.
__________________
What does one host say to the other? "(HostA) Want to go see a movie?" "(HostB) Sure, can your parents drive?"
I'm premium, and no, I did not have to pay $6 a month to figure that out.
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07-30-2003, 10:22 AM
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Web Hosting Master
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Join Date: Jul 2002
Location: Missouri
Posts: 2,504
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Before you tell me to contact them, heh I'm still waiting on a reply to my email I sent 3 months ago or so.
Do they anwser their phone?
__________________
What does one host say to the other? "(HostA) Want to go see a movie?" "(HostB) Sure, can your parents drive?"
I'm premium, and no, I did not have to pay $6 a month to figure that out.
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07-30-2003, 10:35 AM
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Web Hosting Master
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Join Date: Nov 2002
Location: Canada
Posts: 1,543
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Get a better processor. One that actually answers support emails.
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07-30-2003, 10:42 AM
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Web Hosting Master
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Join Date: Jul 2003
Posts: 925
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Ya or you can get your own like modern authorize or something.
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07-30-2003, 10:50 AM
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Web Hosting Master
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Join Date: Jul 2002
Location: Missouri
Posts: 2,504
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Okay, talked to someone on the phone who was very nice (don't know their name).
He also agreed with me about the situation, and it turns out this charge is from back in April  which is why we don't have that package anymore.
They're going to pass it along... I mean, chargeback is fine but when the fee is 5 times more than the chargeback itself I am upset with this... I'm just hoping to get the fee removed 
I'll keep you updated. Iguess their phone support is quite opposite from their email.
I will be calling them from now on, is all I can say.
__________________
What does one host say to the other? "(HostA) Want to go see a movie?" "(HostB) Sure, can your parents drive?"
I'm premium, and no, I did not have to pay $6 a month to figure that out.
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07-30-2003, 11:18 AM
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Web Hosting Master
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Join Date: Jul 2002
Location: USA
Posts: 1,124
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They always answer their phone for me... 1 614 876 5990
Ask for Lucenda or Nicky, they are both very helpful. 
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07-30-2003, 04:39 PM
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Web Hosting Evangelist
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Join Date: Dec 2001
Posts: 539
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I may be mistaken, but I don't think that phone number is forwarded to the new office any longer.
Toll Free: 1-877-294-0273
Main Line: 1-614-921-2450
FAX: 1-614-921-2451
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07-30-2003, 08:24 PM
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Web Hosting Master
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Join Date: Jul 2002
Location: USA
Posts: 1,124
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You are mistaken. I talk to Lucenda daily...
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07-30-2003, 09:33 PM
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Web Hosting Master
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Join Date: Nov 2001
Posts: 5,383
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Hey Look Tom is here, back from the rodeo already?
Go answer some tickets! Your clients have been waiting weeks for answers.
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07-31-2003, 03:40 AM
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Aspiring Evangelist
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Join Date: Nov 2002
Location: Los Angeles, CA
Posts: 412
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Quote:
Originally posted by MN-Robert
Hey Look Tom is here, back from the rodeo already?
Go answer some tickets! Your clients have been waiting weeks for answers.
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That is the single greatest suggestion I have heard in a long time.
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07-31-2003, 03:50 AM
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Corporate Member
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Join Date: Aug 2002
Location: London, UK
Posts: 9,027
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paysystems = livechat support = rocks!
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07-31-2003, 10:04 PM
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Web Hosting Master
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Join Date: May 2002
Location: Florida Panhandle
Posts: 1,975
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I use 2checkout and all my orders I get are considered fraud, even when I tested a payment to my self it said it was fraudulent, I figured, "uh ok". I'm thinking of switching to a real merchant provider, I talked with e-merchant.com which at least I can process peoples credit cards and all.
__________________
Nationhosts, LLC
http://www.nationhosts.com
"Nationwide hosting solutions"
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07-31-2003, 10:28 PM
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Web Hosting Master
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Join Date: Mar 2003
Location: Kansas City
Posts: 2,361
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Was your account in demo mode? If not, it technically would fall under a "fraud" umbrella as you cannot process an order to yourself. If it was in demo, I don't see why it would give a fraud review as the transaction is never processed or entered into the system. Although I have seen stranger things lately I guess it is possible while in demo mode.
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07-31-2003, 11:07 PM
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Web Hosting Master
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Join Date: May 2002
Location: Florida Panhandle
Posts: 1,975
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wasn't in demo, and a customer of mine paid for several gameservers a few times and 2checkout considered it fraud, then I got a order for lite hosting package for 35 dollars and it said it was fraud, god 2checkout is driving me nuts.
__________________
Nationhosts, LLC
http://www.nationhosts.com
"Nationwide hosting solutions"
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07-31-2003, 11:31 PM
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Web Hosting Master
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Join Date: Mar 2003
Location: Kansas City
Posts: 2,361
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I've only had one order tagged as fraud initially, but it passed after further investigation.
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