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  1. #1

    Angry TurnkeyInternet [issue with neglected account]

    Hello, I have purchased a TurnkeyInternet VPS on the occasion of Black Friday and Cyber Monday.

    But I have not used it since then. Today, I tried to login into my server but I was shocked to know that I wasn't able to login and I had to change the Password of my server since the old password wasn't working.

    I then logged in after changing the password and I was so much shocked when I opened the Chrome that there were multiple websites which I have never even heard off opened.

    Screenshot 1: https://image.prntscr.com/image/FHOl...ag9suZBgtg.png

    There were manual activity on such websites multiple times.

    Screenshot 2: https://image.prntscr.com/image/FZZ1...84fnDnuu7g.png

    Screenshot 3: https://image.prntscr.com/image/LzcE...QaaX_8KlKQ.png

    On Firefox, I have noticed that someone has logged into three different Yahoo Accounts as well.

    I would recommend you to stay away from this host since they are selling for cheap but it isn't a quality company nor they care about the customer.

    Someone on the other forum already warned me but that was about the wrong RAM or hardware information.

    But what I have experienced is just way more than the RAM issues. It's alot about your personal security.

    CEO of TurnkeyInternet: I'm very much sad from your service. I tried talking to your support but they weren't really helpful.

    Either refund me or let this thread be here. Since, I'm doing something really good for the people to keep them away from your company which is following such practices.

    There are multiple possible scenarios why it had such usage:

    1. You are reselling the already sold VPSs which aren't actively used.
    2. You are reselling the already sold VPSs.
    3. You are sharing the VPSs.
    4. Your support/billing/sales are using the VPSs which aren't used by the client.
    5. You are using the fake/vulnerable to hack/malwared Windows Images.
    6. You are using the illegal copies or torrent downloaded copy of Windows.

    But this case is not possible: Any leakage of password or anything from my side.

    If there was any problem from my side, then it wouldn't just be this VPS. There are hell loads of things apart from VPS I have on my PC.

    I use best Internet Security Pack + I don't download the softwares. I don't use cracks, keygen or anything like that.

    It's clearly a fault from your side. I have used many small and big companies but never seen such thing.

    Thanks.

  2. #2
    I just tried to login into the server and here what I see:

    Screenshot: https://image.prntscr.com/image/Y4ND...Ja9sbPBDpQ.png

  3. #3
    Hi adidam -I appreciate the frank comments and feedback, and while it does pain me to hear we may have fallen short of expectations, it is very helpful so that we can improve on areas to ensure our goals of providing the absolute best quality network, online service and customer experience.

    If you can respond (PM, direct message, or otherwise) with the ticket number you are working with our team I will be happy to assist you. You mentioned a refund - and its our policy always to refund within the first 30 days for any reason, or not reason - its up to you. If you aren't happy or we aren't servicing you to your needs, we certainly want to help you find the right solution to meet your needs, even if it isn't with us. I am sorry your experience is so strongly contrary to our normal client experiences, but if you can send me your contact details or ticket number I will respond to you and see what we can do.

    Sincerely - Best Regards
    Colohouse | P: 877-539-4638 | E: hello@colohouse.com
    Dedicated Servers | Cloud VPS | Colocation | Web Hosting | Public & Private Cloud | IaaS & DRaaS
    Data Centers: New York | Chicago | Miami | Colorado | California | Amsterdam

  4. #4
    Another thing found the proof that someone else is using the VPS and they have installed multiple software on it:

    Screenshot: https://image.prntscr.com/image/02Zn...ZJ_mp_MRag.png

  5. #5

    *

    Quote Originally Posted by turnkeyinternet View Post
    Hi adidam -I appreciate the frank comments and feedback, and while it does pain me to hear we may have fallen short of expectations, it is very helpful so that we can improve on areas to ensure our goals of providing the absolute best quality network, online service and customer experience.

    If you can respond (PM, direct message, or otherwise) with the ticket number you are working with our team I will be happy to assist you. You mentioned a refund - and its our policy always to refund within the first 30 days for any reason, or not reason - its up to you. If you aren't happy or we aren't servicing you to your needs, we certainly want to help you find the right solution to meet your needs, even if it isn't with us. I am sorry your experience is so strongly contrary to our normal client experiences, but if you can send me your contact details or ticket number I will respond to you and see what we can do.

    Sincerely - Best Regards
    Hi. I just need a simple answer to a simple question: In my experience of 15 years of Online Journey and 10 years of webhosting/server experience. I've never seen such instance. I have worked with all those small hosting providers also.

    Question: How come anyone else access to my server, uses VPS (Chrome/Firefox), Installs Malware and Software on it?

    Answer it here.

    Let the internet know how serious you are.

    @ Everyone Else: This company is a big no and never buy VPS from them. This company is not safe and stay away from it.

  6. #6
    Join Date
    Mar 2003
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    /root
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    23,981
    Quote Originally Posted by adidam View Post
    Hello, I have purchased a TurnkeyInternet VPS on the occasion of Black Friday and Cyber Monday.

    But I have not used it since then. Today, I tried to login into my server but I was shocked to know that I wasn't able to login and I had to change the Password of my server since the old password wasn't working.
    How did you receive the account details? Somewhere in between, the password was leaked considering you didn't change the password when you receive your VPS details.

    Curious to know what the other party said about this.

    Specially 4 U
    Reseller Hosting: Boost Your Websites | Fully Managed KVM VPS: 3.20 - 5.00 Ghz, Pure Dedicated Power
    JoneSolutions.Com is on the net 24/7 providing stable and reliable web hosting solutions, server management and services since 2001
    Debian|Ubuntu|cPanel|DirectAdmin|Enhance|Webuzo|Acronis|Estela|BitNinja|Nginx

  7. #7
    Hello Adidam, if you can provide me a ticket number to look up your account I would be happy to assist you - I'm not sure if you are our direct customer or through a reseller, or your specific case information (that's why I asked for the ticket number so i can better help you). With that said, what unfortunately does happen is that operating systems can be hijacked or hacked by malware, password skimmers catching your password, screen scrapers see it displayed, etc. And worse yet with the volume of zero day exploits sadly even up to date windows templates require you to run the windows updates on your server regularly or possibly run into issues.

    I am sorry you have been hit with this situation, but if you can reply with your ticket ill be happy to assist you as best I can directly. I assure you we are not selling your vps to multiple parties, or sharing details - regardless of all the best practices (change pw on first login, force updates, etc) there can be gaps that hackers take advantage on.

    Regardless, its always on us as your provider to help you - and I am sorry we fell short here. Please reach out via PM - i will personally make sure we help you as best we can.

    Best Regards, Adam
    Colohouse | P: 877-539-4638 | E: hello@colohouse.com
    Dedicated Servers | Cloud VPS | Colocation | Web Hosting | Public & Private Cloud | IaaS & DRaaS
    Data Centers: New York | Chicago | Miami | Colorado | California | Amsterdam

  8. #8
    Join Date
    May 2009
    Location
    The Netherlands
    Posts
    1,057
    Quote Originally Posted by adidam View Post
    Hello, I have purchased a TurnkeyInternet VPS on the occasion of Black Friday and Cyber Monday.

    But I have not used it since then.
    By the sound of it, this is probably your fault.

    You are responsible to securing your VPS. If you do not login to a VPS upon delivery and secure it properly, it will probably be hacked via one of the exploits that exist on a Windows server that doesn't get proper updates and security patches.

    There are multiple possible scenarios why it had such usage:

    1. You are reselling the already sold VPSs which aren't actively used.
    2. You are reselling the already sold VPSs.
    3. You are sharing the VPSs.
    4. Your support/billing/sales are using the VPSs which aren't used by the client.
    5. You are using the fake/vulnerable to hack/malwared Windows Images.
    6. You are using the illegal copies or torrent downloaded copy of Windows.
    One more option that you failed to consider:

    7. The hosting provider did everything fine and provided you with a VPS that YOU NEED TO SECURE PROPERLY. Yet you didn't.

    In my honest opinion based on my many years of experience in the hosting industry, #7 is the most likely scenario here.

    If there was any problem from my side, then it wouldn't just be this VPS. There are hell loads of things apart from VPS I have on my PC.
    This is not true. If the problem on your side is that you didn't update the software on the VPS properly and secured it properly, then only this VPS will be affected and nothing else on your PC.

    Before you call TurnkeyInternet a "Fraud Scam" and jump to conclusions, you might want to triple check that you did everything right, and it doesn't sound like you did.
    Maple-Hosting - Netherlands Dedicated Servers
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  9. #9
    Join Date
    Dec 2011
    Posts
    1,460
    Quote Originally Posted by adidam View Post
    Hello, I have purchased a TurnkeyInternet VPS on the occasion of Black Friday and Cyber Monday.

    But I have not used it since then. Today, I tried to login into my server but I was shocked to know that I wasn't able to login and I had to change the Password of my server since the old password wasn't working.
    So... let me see if I have this correct.

    You never logged in to your VPS, which means you didn't bother to lock it down or keep it up-to-date... and you are now shocked/surprised that someone else is using your server?

    That would not be your VPS providers fault, which leaves only one other responsible party...
    "I've seen spam you people wouldn't believe. Routers on fire off the OCs of AGIS. I watched MXes burning in the dark near the Cyberpromo Gateway. All those moments will be lost in time, like tears in rain. TTL=0."

  10. #10
    Hmmm.. not sure who is right. My opinion why not Linux for better security.
    I'm using TurnkeyInternet Cloud. So far, I'm happy with the server's spec., affordable price

  11. #11

    Just my two cents

    I too have had a few "Cloud" VPS's with them and every single Windows password sent in my welcome email has been the same. They're obviously using a template in SolusVM.

    More than likely a former customer(s) or other bad actor is crawling their IP range(s) looking for RDP accepting the default password.

    I found their "Cloud" solution to be underwhelming and unable to meet any of the marketing hype on their website. It's fairly obvious it's an over-subscribed platform targeted to the budget-minded customer.

    You get what you pay for - cheap price, cheap service - I've since moved on and would never look back.

  12. #12
    Join Date
    Apr 2013
    Location
    Pennsylvania
    Posts
    937
    How long was the VPS unattended? It could be hacked.



    Did you run an Antivirus scan?
    LinuxFox < Linux is in our name!
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  13. #13
    Seems like they are more than willing to fix the issue and offer compensation. Did you let them investigate? What was their conclusion? Was this resolved?
    WANSEC- When security is paramount - Dedicated & VPS, Network Monitoring. 15 locations in America | Asia | Europe
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