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  1. #1
    Join Date
    May 2003
    Location
    Moon
    Posts
    1,177

    Thumbs up How Many Days 2checkout.com take to reply support ticket ?

    How Many Days 2checkout.com take to reply support ticket ?

    I am waiting But They never Response ATM Questions. I think ATM Still Not working They Tell lies To Us About ATM That why They no reply To us.

    Hey Any one use 2checout.com ATM card I like to know That

    Thanks

  2. #2
    Join Date
    Nov 2002
    Location
    ???
    Posts
    637
    Queried them twice and they generally just email you two weeks later saying something to the effect of: "the world didn't end so we assume this was closed". Can't say what they were or were not doing behind the scenes of course - in any case the issues were actually cleared up - most probably by the automated email referencing the problem being sent to the vendor.
    Lawnmower for hire - enquire within

  3. #3
    Join Date
    Jul 2002
    Location
    India
    Posts
    350
    at times they do tend to be slow .
    http://www.featuredhost.com | mailto: sales@featuredhost.com | ASP.NET-MS SQL-Cold Fusion hosting| Cheap domain registration | MSN : sales@featuredhost.com |

  4. #4
    Join Date
    Aug 2002
    Location
    Downers Grove, IL
    Posts
    304
    i've opened 3 tickets, only 1 was answered, and that was took 3 days.

  5. #5
    Join Date
    Jul 2002
    Location
    Nashville, TN
    Posts
    2,046
    I've had tickets go 2 weeks with no reply!!!

    In fact that was my cancellation ticket, they are just Pathetic w support.

    I've seen better customer service from the gang banger drug dealers on south side of Chicago!!
    Regards,
    Eric

    __________________

  6. #6
    Join Date
    Jan 2003
    Posts
    1,255
    From my experience, with small questions/queries, they respond within ~24 hours. If you ask anything bigger than "Is the cart free" etc. they will often take ~5 days and that's with constant naggign.

    Thanks, Robin

  7. #7
    Join Date
    Nov 2001
    Location
    The South
    Posts
    5,408
    Most of our tickets get dealt with in a few days, maybe a week.

    Not great but until we convert to our own merchant account we'll just put up with it.
    Gary Harris - the artist formerly known as Dixiesys
    resident grumpy redneck

  8. #8
    My experience is 3 days reply

  9. #9
    Join Date
    Nov 2002
    Location
    Canada
    Posts
    1,545
    I've seen better customer service from the gang banger drug dealers on south side of Chicago!!
    Why don't you use them for your recurring billing?


    "G-money and his posse will visit your business each and every month to collect your hosting fees."

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  10. #10
    takes a few days. I am starting to dislike 2co ;(

  11. #11
    Join Date
    Sep 2002
    Location
    Washington DC
    Posts
    2,514
    In the past, they taken over TWO weeks to respond to my customer (and my ticket).

  12. #12
    actually, drug vending gang members are notorious for exemplary customer service. after all, their business lies in literally satisfying the clients' needs.

    p-money
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  13. #13
    I did not know they actually replied to any emails.

    Strange.

    Regards
    Phillip
    www.SURRENDERONLINE.com.au
    Perfect Solutions Every Time! Sydney Based :: Dedicated Servers :: Colocation :: Superior Support::Reseller Solutions

  14. #14
    try to switch to paysystems, or call 2checkout instead
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  15. #15
    Join Date
    Oct 2002
    Location
    Behind You
    Posts
    791
    They respond quickly. Almost every TT I entered was closed within 12 hours. Never got a reply, never fixed the issue. But they did close the TT.

  16. #16
    Join Date
    Apr 2002
    Location
    USA
    Posts
    5,783
    I have a couple from last year sometime that never got answered so don't hold your breath.

  17. #17
    Join Date
    Dec 2002
    Posts
    676

    Re: How Many Days 2checkout.com take to reply support ticket ?

    Originally posted by forumtalk
    How Many Days 2checkout.com take to reply support ticket ?

    I am waiting But They never Response ATM Questions. I think ATM Still Not working They Tell lies To Us About ATM That why They no reply To us.

    Hey Any one use 2checout.com ATM card I like to know That

    Thanks
    I had a mini war with them about this.
    Average ticket response is 2 weeks. My last one took 3.

    - Andre

  18. #18
    Join Date
    Dec 2002
    Posts
    676
    Originally posted by rusko
    actually, drug vending gang members are notorious for exemplary customer service. after all, their business lies in literally satisfying the clients' needs.

    p-money
    LOL 2 Thumbs up

  19. #19
    usually after 3 days I get a "forwarding this ticket to appropiate departmenet" and then 3 weeks later, if im lucky it will be answered.

    My last TT took 3 1/2 weeks to get a reply and that was a lame answer.
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  20. #20
    Their support response is the joke of the internet lol

    Amazingly slow responses
    dotGig
    <:<: [Fruit eating linux administrator]

  21. #21
    I have found to get a response you need to email a specific staff member, I find one email evry morning for about four or five days will get the issue resolved.

    As for TT, the are usually open for about 10 days and then get a reply like 'As you are still a customer of our we are assuming that you managed to survive without a solution to this problem - no point wasting our time working on it then!'

    The best response I got was 'I am working from home at the moment so don't have access to your account.' - ticket closed.

  22. #22
    dotGig
    <:<: [Fruit eating linux administrator]

  23. #23
    Wow, that site is amazing.

  24. #24
    Join Date
    Dec 2002
    Posts
    676
    Matrix, amazing work

  25. #25
    Join Date
    Mar 2003
    Posts
    341
    Weeks??? A host would be OOB with such lazy responses

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