Web Hosting Talk : Web Hosting Main Forums : Ecommerce Hosting & Discussion : Beware of e-onlinedata.com!

[bfriended]

Hello all. Brian here.

This is just a warning for any of you looking to find a merchant account and are considering E-onlinedata.com.

I signed up with them, as the pricing was even better than I get a an agent for some banks. I was to pay:

GatewayFee $ 0.00
Statement Fee $ 10.00

I received an email form Authorize.net saying:

"Dear Authorize.Net Merchant,

This is an automatic confirmation of your monthly service invoice with us.
Thank you for maintaining your Authorize.Net account with us. We have
charged your CHECKING ACCOUNT VIA ACH for transaction services for last
month as well as the Gateway Fee for next month.

The total amount invoiced and charged on the date of this E-Mail is:
12.55"

I was a little confused about this, and figured that this must be the statement fee. But, since I never like to assume, I thought I would email to find out. Better safe than sorry.

"Can you please tell me if this is the statement fee? It says it is the
fee for my merchant gateway. According to the info I was given by you,
I do not pay a gateway fee."

Their reply:

"This is the gateway fee billed to you by Authorize.net who is your
payment gateway."

Completely ignored the fact I was not to be charged a gateway fee.

Of course I email them again, and no response.

I finally emailed 2 days ago telling them again that since they have charged me a fee that I was not supposed to have, and ignored my emails, that I need ot have it refunded, as well as cancel my account.

My email was ignored, and no response. Finally, after emailing a rather nasty note, I was given an 8000# to call with a voice mail only. No one returned the call, and no one is there to answer. It is only a voice mail.

So you do not have to go through this, I suggest going through a reliable company.

Brian Wilcox
TheWebPros.com

[Stomp442]

.

[brav0]

We use e-online data and here's what they charge:

Per transction fees:
- x% of the transaction amount
- $0.25 per transaction
There is a minimum of $25/month charged for the above fees.

Monthly fees:
- $10 statement fee

Annual fee:
- $0

Authorize.net fees charged directly by Authorize.net to the merchant
- $0.05 per transaction
- $10 monthly gateway fee

e-onlinedata, as a processor, does not charge a gateway fee in addition to what Authorize.net charges. Some processors do charge such a fee, take EMS for example (stay away from them). So, the claim "Gateway fee: $0" is technically correct although it could be potentially confusing when you see the Auth.net charges.

We tried 3 different processors before ending up with e-onlinedata back in Feb-2003. Until now we have been very happy with their service. It works great, money reaches our account 2 business days after we run the charge, and their billing is very compliant to the agreement we signed with them. If you have questions regarding operational issues, email contact may not be the best way to deal with them. However, their toll-free number works very well and response is fast.

I don't think you'll find much better out there. IMO a stable service is worth more than trying to save $10.

[bfriended]

That is not the point. When you sign an agreement with them, and they put on the agreement that there is no gateway fee, than you are not supposed to have a gateway fee. It is pretty clearcut.

As stated, I am an agent for a few different banks, and the reason I signed up with them was because their pricing was lower than what I could get. but any company that will hide fees, and then ignore your when you point it out, is a company that anyone should stay away from.

[mksolutions]

I too am using eonlinedata, and to this day have had no problems with them. Resonable prices. Cant say anything about their customer service, just because I have not had to deal with them.

[Inverse]

bfriended,

E-OnlineData doesn't charge gateway fees for their service. However, Authorize.net (a completely seperate company) does.

I got my first merchant account (with e-onlinedata.com) a few months ago and knew beforehand that Authorize.net would charge me seperately.

They are two completely different entities. You should feel lucky though, if you went with Authorize.net directly it would be $300 upfront and $30+ a month. I don't understand how $10 a month is going to collapse your company.

[bfriended]

OK, the point is, I was told there were NO gateway fees. Not that there would be a fee charged seperately.

Also, I signed an agreement with their company. This means they have to disclose all fees. They didn't. I have a few otehr merchant accounts, and do not pay a gateway fee directly to Authorize.net. What this means is they are lying to you, as well as they lied to me.

[Kyle_tx]

I also had these fee's from e-online data, they are above and beyond what I was quoted when signing up with Modern Authorize.

Get this, after cancelling the service they kept billing me for 3 months. I called them probably every other day complaining, I have yet to this day got any of my money back.

Stay away from them!!!

[pmabraham]

Greetings:

We have been using e-onlinedata.com for several months for the Authorize.net gateway.

They have been curteous and helpful.

They charged what they advertised, and we would willingly recommend their company to anyone looking for a reptuable firm to connect with Authorize.net.

Thank you.

[bizness]

We are also using them and they changed their %s on us without warning... I have left some voice mails and emails and still no reponse.... Thanks for bringing this issue back into my head...

[VH-Robert]

We've been using E-Online Data for about 7 months now and never had a single problem. Of course we get charged by Authorize.Net who the gateway. But what is $12-$30 dollars a month compared to the headache and troubles you have to go through with 2Checkout/Paysystems? Our money is deposited right into our account 1 day later, no questions asked. Can't beat that!

We would recommend E-online Data to everyone. Their very polite and respectful and are always willing to lend a hand anytime.

[genaldi]

Originally posted by VeroHost
But what is $12-$30 dollars a month compared to the headache and troubles you have to go through with 2Checkout/Paysystems?

Ain't that the truth, I'd much rather pay a little bit more each month knowing that I'll actually get my money consistently each time, not having to worry about what problem or excuse one of the 3rd party processes is going to come up with this month

I'm not with E-online Data, I'm with Total Merchant Services, which I haven't had a problems with at all...

Best of luck,

David

[bfriended]

The issue is not paying less than 2checkout, or one of the other third party processors.

I have 2 other merchant accounts, adn mighth ave switched them down the road.

The issue is that they sent me an agreement that specifically said there were no gateway fees. I signed this ageement, activated my account, and was using them. I was then charged a gateway fee that I was not to be charged.

When I sent them the copy of the agreement again saying "Why am I paying this?" the issue was ignored. When I emailed again rather annoyed at this point, they ignored that I was not to have to pay, and pretended all was normal.

This is not a company that anyone should do business with. Honesyty, especially when dealing with your companies money, is not something you should have to overlook.

[VH-Robert]

Do you mind posting this "agreement" that you are referring to that states "No Gateway Fees". Thank You

[bfriended]

I cannot post the entire agreement, as it does contain my personal info, such as SS#, banking info, etc. Here is a copy of the schedule of fees.

The image would not load as it is too big, I added it to my site page:

http://thewebpros.com/fees.bmp