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  1. #1
    Join Date
    May 2009
    Posts
    56

    Angry ENOM slow support

    Hi, can anybody confirm me is ENOM support really slow or just for me, I am waiting for days now, 4+ for replay and I am their Reseller ?

  2. #2
    Try contacting them on Facebook or Twitter and you will get a faster response.

    Ps: Why not call them up?

  3. #3
    Join Date
    Oct 2003
    Posts
    9,264
    Call them. DM them on twitter. Anything but email — ~7-15 days on average.
    They're instantly available via phones, which is quite odd. Note: They still don't know what they're doing, it's probably nigh time to escape to OpenSRS.

  4. #4
    Join Date
    Mar 2009
    Posts
    3,700
    i can not believe why they need so much days to reply ticket.

  5. #5
    Join Date
    Jul 2001
    Location
    .INdiana
    Posts
    2,465
    are you under another reseller?
    Sneaky Little Hobbitses

  6. #6
    Join Date
    Mar 2003
    Location
    /root
    Posts
    23,990
    Quote Originally Posted by David View Post
    Call them. DM them on twitter. Anything but email — ~7-15 days on average.
    Darn, 7-15 days for email support? That sucks.

    Specially 4 U
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  7. #7
    Join Date
    Mar 2009
    Posts
    3,700
    Quote Originally Posted by CD Burnt View Post
    are you under another reseller?

    i think if he is under another reseller,enom support will ask him ask his reseller quickly.

  8. #8
    Join Date
    May 2009
    Posts
    56
    Quote Originally Posted by CD Burnt View Post
    are you under another reseller?
    No, I am Platinum Reseller, still not replay, I have send them

  9. #9
    Join Date
    Mar 2009
    Posts
    3,700
    Quote Originally Posted by PuneetJvw View Post
    Try contacting them on Facebook or Twitter and you will get a faster response.

    Ps: Why not call them up?

    how to contact them on fb ? post messages on their page directly ? or ?

    i try to call them,wait many minutes,but there is no one available.

  10. #10
    Quote Originally Posted by ttgt View Post
    how to contact them on fb ? post messages on their page directly ? or ?

    i try to call them,wait many minutes,but there is no one available.
    You can post on their wall on in comments section.
    They have mentioned on their site that call support is available 24/7 so they should be available on phone.

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