BanPro.net has added 2 more support techs to it's lineup and as a means of off-setting the costs we have decided to offer a handful of other hosts access to our graveyard shift support team for their clients.
This should be a great opportunity for small to mid-sized hosts who can't yet afford to provide round the clock support in-house.
How it will work:
Coverage will be from 11:00 p.m. eastern standard time to 4:00 a.m. eastern standard time, 7 days a week (holidays included). Our techs have morning duties that may prevent them from as-quick replies after 4 a.m., so that is the hour we decided to cut-off at.
You supply an email address under your company name (so your customers never need know their answers are coming from anyone but you) for our support tech, he or she will respond to all questions or situations within 2 minutes of the customer's email arriving. During non-coverage hours, you of-course should monitor the support email address.
All simple issues and questions (as 95% of our own support emails always are) will be answered completely. Major issues or anything that requires access to your server will be deferred until morning for you or your own techs to repair. However, your customer will at-least know someone is on top of the situation.
We will not work within your system to examine or repair issues for liability reasons. The best we can do is inform the customer in such situations that we are reviewing the problem and will correct it as soon as possible for them. Then we will either forward the issue to an email address of your choice or call it in to you if you prefer.
The cost: $89 per month for up to 150 support instances. Every support email over the 150th will be billed to you at a rate of $0.25
We've set this up to be a firm solution for smaller or mid-sized hosting companies. That's why the 150 support instances limit was set, and the fee applies for every instance over 150.
Anyone interested in this please contact email@example.com
, we will only be accepting the first 7 or 8 hosts who contact us to participate. We don't want our techs to be overloaded to the point they can't provide excellent service to our customers or yours. We just want to off-set our costs a little and this seems like a good way to do it that will also be of benefit to you.