When I first signed up one of my web design clients for Interkey web hosting, I thought it would be great. They
appeared to have a vast array of good features at what I thought to be a reasonable price. Now, I certainly know different.
The plan my client signed up for was their "basic" plan (
http://www.*************/s_basic.htm). When you see that page, you're probably thinking "Wow. They offer a LOT!". First of all, once you sign up, there is no documentation ANYWHERE on how to enable certain features and use them, etc. To disable or enable a certain feature on your account usually means creating a trouble ticket, calling, or emailing them. When you create a trouble ticket, chances are it will simply disappear without any explaination. You can't find it on the "view trouble tickets" page. It's just gone. When you try to call them, you are almost always redirected to a voice mailbox system. When you leave a message, you won't get called back. When you email them, you occasionally hear back; but a lot of the time they ask you to call them (and you get voice mail, etc).
One of the biggest problems, besides not being able to get through to them, is when you do establish some form of communication with them, it takes a long time to get anything done. Merely chmodding 1 file (their FTP server doesn't support it) can be a 2-3 day process, if you're lucky enough to get in contact with them at all. Creating and using MySQL databases is a whole other issue. It took me well over a week to get my client's databases straightened out, which delayed the launch of the site.
At the time of writing, 2 of my client's accounts are hosted by Interkey. I am in the process of transferring both of them to my new reseller account (from a different host, of course). One of my clients' sites has had very few troubles on Interkey once we got it up and running. The other has been down for no reason, from periods of 2 days to over 2 weeks without explaination.
Over the past 3 days, I have been attempting to contact Interkey to cancel one of my clients' sites which has been moved to my reseller account. I have left numerous voice messages, created a support ticket, and emailed them. I have yet to hear back from them. Today, I checked the billing status on their control panel for the site, and saw that today, they had added another charge of $239 to my client's credit card. She will be contacting her card company to dispute the charges, but I am still VERY fed up with Interkey in general.
The bottom line: stay away from Interkey. You'll regret it if you have anything to do with them.
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