In regard to getting customers to believe the stats:
Since they're provided by a third-party, and the methodology used to produce the results will be fully documented, that should address most all concerns of legitimacy. QWK.Net won't, of course, rate itself.
It would definitely be useful to have accurate SLA reporting. We have to take care to distinguish between a host outage and a network outage, though. There are two likely ways to do this:
- monitor a stable, "head-end" appliance like a router or firewall. If it's unreachable, the circuit is likely down.
- Only count "all host unreachable" outages toward network SLA reporting. This would require some complicated query logic, but is possible.
Few things worth having are free. I've got to feed the kid somehow.