Results 1 to 25 of 34
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05-25-2016, 06:18 AM #1Aspiring Evangelist
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- Dec 2009
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- New Zealand
- Posts
- 438
Servint march onwards and upwards ....
.... and leave the rest of us behind! 10 + years with them and it counts for little. To upgrade from my old CentOS 5 server I muse take out a new server which costs $40pm more and i need to lock in to an annual contract. WTF!!!! The support they gave us this past decade is now subscription based .... up to $200pm extra. My last ticket took 2 hours to answer !!
They have clearly forgotten the people who helped make them who they are today.
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05-25-2016, 06:32 AM #2Web Hosting Master
- Join Date
- Mar 2007
- Posts
- 2,050
Looks like you can still order month to month from their order page. You can do an in place upgrade of CentOS 5 but it is not recommended and it is always recommended to build out a new server and migrate your data over to the new one. I would recommend if you do not like what they have to offer just move to another host, there are many high quality options available. Best way to make yourself heard is with your wallet.
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05-25-2016, 07:04 AM #3WHT Addict
- Join Date
- Dec 2004
- Posts
- 115
Servint was great in the days, I was a custummer betwin 2002 and 2007 the response time was in minuts 24h a day without extra costs. I think because outher companies that lower there prices they are strugling.
I only have good things about them, and I think they will sort this out
Remember the fiber cut, I think in 2004? They sort it out and resolver
The good old days :pLast edited by qlpqlp; 05-25-2016 at 07:05 AM. Reason: Typo
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05-25-2016, 07:23 AM #4Junior Guru
- Join Date
- Jun 2011
- Location
- Hong Kong, China
- Posts
- 188
If your server with them is already with management service, it really doesn't make sense to ask customer to subscribe for support service. unless they want to equal level the support maintaining cost.
But if you're happy with them and willing to extra that extra amount, why not.
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05-25-2016, 08:44 AM #5The Linux Specialist
- Join Date
- Mar 2003
- Location
- /root
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- 23,990
Specially 4 U
Reseller Hosting: Boost Your Websites | Fully Managed KVM VPS: 3.20 - 5.00 Ghz, Pure Dedicated Power
JoneSolutions.Com is on the net 24/7 providing stable and reliable web hosting solutions, server management and services since 2001
Debian|Ubuntu|cPanel|DirectAdmin|Enhance|Webuzo|Acronis|Estela|BitNinja|Nginx
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05-25-2016, 10:36 AM #6Web Hosting Master
- Join Date
- Oct 2009
- Location
- Minnesota, USA
- Posts
- 939
That's surprising they aren't willing to work with you (Assuming you've politely tried) since you've been there for 10+ years...
David Byrne | Dedispec, LLC.
Affordable Dedicated Servers | Storage & GPU Servers | Web Hosting | Colocation | West Virginia, Missouri & Texas
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05-25-2016, 01:20 PM #7
Ten years as a client - that's loyalty +1. Unfortunately, it seems like a lot of providers have taken the personal aspect out of their business.
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05-25-2016, 02:11 PM #8Aspiring Evangelist
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- Dec 2009
- Location
- New Zealand
- Posts
- 438
I have asked 'politely' and was told I'd have to sign up for the new server, sign a 1year contract and then they would review my case. It's not happening. I cannot fault the uptime or reliability as its been great but i'm not paying for support to do things i took for granted when I signed up and after 10 years they should not need a contract.
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05-25-2016, 04:49 PM #9Junior Guru Wannabe
- Join Date
- Jul 2014
- Posts
- 74
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05-25-2016, 05:06 PM #10
The one year contract demand is what's confusing. It just comes across as a money grab.
█ ProlimeHost - Dedicated Server Hosting & KVM SSD VPS
█ Three Datacenter Locations: Los Angeles, Denver & Singapore
█ SuperMicro Hardware | Multiple Bandwidth Providers | 24/7 On-site Engineers
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05-25-2016, 10:24 PM #11Premium Member
- Join Date
- Oct 2013
- Location
- Singapore
- Posts
- 1,496
If I were you, I would explore alternative options. Sadly as a company grows big, there are lots of layers added into the structure of the company and the staffs who handle your support requests on a day to day basis usually become unsympathetic as a result because all they would usually care about is hitting their quota for the day and going home.
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05-25-2016, 10:42 PM #12
There's always two sides to every story. I'd love to hear theirs.
It's not surprising that you have to upgrade to upgrade the OS. This isn't something that can be done 'in place'. Linux != Windows, and even upgrading a Windows OS isn't recommended by pros.
If you've been with 'em for 10 years, that's great, but you're going on hardware prices that are 10 years old. Time to upgrade.
Like I said, I'd be interested to hear the other side to this.Tom Whiting, WHMCS Guru extraordinaire
Linux problems? WHMCS Problems? Give me a shout
Check out my WHMCS Addons
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05-26-2016, 01:24 AM #13Web Hosting Master
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- Oct 2003
- Location
- The Netherlands
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- 1,270
Are they planning to do the migration for you? (Just asking as it might explain the contract / extra service charge)
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05-26-2016, 01:34 AM #14Aspiring Evangelist
- Join Date
- Dec 2009
- Location
- New Zealand
- Posts
- 438
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05-26-2016, 02:03 AM #15
I don't agree with the 1yr contract either, but that seems to be somewhat standard.
As far as support, you don't need it. Find yourself a server admin that'll cover that, or figure it out. That's not asking too much, given the actual (reasonable) pricing of their servers.Tom Whiting, WHMCS Guru extraordinaire
Linux problems? WHMCS Problems? Give me a shout
Check out my WHMCS Addons
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05-26-2016, 03:46 AM #16Aspiring Evangelist
- Join Date
- Dec 2009
- Location
- New Zealand
- Posts
- 438
The support I used to get included now costs an additional $100pm so my current $199 server will cost $339 to upgrade
https://www.servint.net/support/
Looks like its off to Wired Tree !
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05-26-2016, 04:33 AM #17Aspiring Evangelist
- Join Date
- Dec 2009
- Location
- New Zealand
- Posts
- 438
and if you don't mind I'll be the judge on whether I need support or not. I don't want to use a server admin. I'm a Website designer and I host the sites I build .... I'm not a host or reseller. I just wand a dedicated machine that runs 100% with support. I got this from Servint until about 6 months ago when it started to differ. Their basic 'included' support is very basic!
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05-26-2016, 04:57 AM #18Junior Guru Wannabe
- Join Date
- Jul 2014
- Posts
- 74
Consider Liquidweb or Futurehosting, they have good prices on dedicated servers and the addon charge for management is pretty low.
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05-26-2016, 05:26 AM #19Aspiring Evangelist
- Join Date
- Dec 2009
- Location
- New Zealand
- Posts
- 438
Only heard good things about those two but I've settled on my Shortlist. Appreciate the suggestions though.
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05-26-2016, 07:56 AM #20Aspiring Evangelist
- Join Date
- Dec 2009
- Location
- New Zealand
- Posts
- 438
No ! It's an extra charge!!
Are they planning to do the migration for you? (Just asking as it might explain the contract / extra service)
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05-26-2016, 01:13 PM #21
There's your problem, right there.
As it should be!
You're not paying them to administrate your server, or support your server. You're paying them to lease the server. That is all
You, like everyone, it seems, want the world to just give you more and more and more for nothing. Charging $100/month for on demand server administration and software support is pretty reasonable.
It doesn't matter what you 'used to get'. That's irrelevantTom Whiting, WHMCS Guru extraordinaire
Linux problems? WHMCS Problems? Give me a shout
Check out my WHMCS Addons
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05-26-2016, 01:21 PM #22█ ProlimeHost - Dedicated Server Hosting & KVM SSD VPS
█ Three Datacenter Locations: Los Angeles, Denver & Singapore
█ SuperMicro Hardware | Multiple Bandwidth Providers | 24/7 On-site Engineers
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05-26-2016, 04:07 PM #23Aspiring Evangelist
- Join Date
- Dec 2009
- Location
- New Zealand
- Posts
- 438
You are talking total rubbish. i am, and have been paying them for a FULLY MANAGED server. Full management was included. They have gone and changed this now to a very basic management and want to charge $100pm for the level we had before. This means an immediate 30% increase in cost to me. Add the contract thing in and its too much.
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05-26-2016, 04:20 PM #24
You are not, yes. They're losing money on this
New server, new deal. Or just stick with the old server. Those are the options.
Eventually, they'll phase out the 'we will give you free management' option altogether, get ready for it
If you compare the prices, you won't find a managed server provider with that deal at that rate. Sorry, you just have to pony up and pay for what you should have been all alongTom Whiting, WHMCS Guru extraordinaire
Linux problems? WHMCS Problems? Give me a shout
Check out my WHMCS Addons
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05-27-2016, 01:01 AM #25Newbie
- Join Date
- Apr 2013
- Posts
- 18
The problem is that the old business model of leasing servers for profit is not working anymore especially if the hosting company is a small business. US based support costs at a minimum of $42k a year to hire a sys admin. These companies can not compete anymore. The new business model is making money off services aka support. Companies also want to get rid of customers who abuse support. Abusers are resellers who get a VPS for $50 a month, load 100 low traffic websites on the server, charge those 100 people $5 a month and expect all support to be managed for $50 while they pocket a $450 profit. This is absolutely abuse of your hosting company's support. These people do not even bother managing the upkeep of their customer's website to a point where sites start getting hacked because of outdated software/pugins. To top it off, these resellers also offer email hosting. A single compromised email account of those 100 clients ends up getting their entire VPS mail server IP on blacklists and guess who has to deal with the blowback? The hosting company support with tickets being opened like 'I am losing customers!!!', 'why arent you fixing this'?
Does this highlight why hosting companies are moving away from their previous business model to one where support WILL cost you money? If you are a developer who is well versed in basic server administration, then you should not have to worry about your hosting company changing up their support package offerings. AWS pricing gets you a server only. Guess how much it costs to talk to someone for support at AWS? You guessed it...starts at $100 on top of your regular hosting cost.
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