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  1. #76
    +1

    @HostMantis:

    My sites are down for three days now, and at this moment migration ETA is of paramount importance. In your today's mail you said that "over the next few days we will begin migrating accounts (...)", but now every hour does matter, let alone the whole days.

    I signed up with Hostmantis one month ago, and overall performance is fine. So I would try to avoid moving again, it is a real pain that I hoped it was behind me, but the price of staying with Hostmantis might get too high.

  2. #77
    @HostMantis, reply with estimated ETA. I believe that you guys will resume the services soon and waiting from last 2-3 days now but now its high time! Please be transparent and tell us when will this issue be resolved. My websites were resolving fine for 30 mins max BUT now again DNS resolving failed for all of the websites on 3-4 accounts!!

  3. #78
    Quote Originally Posted by melvinrs View Post
    @HostMantis, reply with estimated ETA. I believe that you guys will resume the services soon and waiting from last 2-3 days now but now its high time! Please be transparent and tell us when will this issue be resolved. My websites were resolving fine for 30 mins max BUT now again DNS resolving failed for all of the websites on 3-4 accounts!!
    Any update/reply @HostMantis?

    Websites are still NOT resolving!! :|

  4. #79
    Quote Originally Posted by LL Digital View Post
    Well, my sites just went down again.

    Client Area is also down.
    Me too

    All day today the website and email have been offline again.

    What happened? I thought Hostmantis fixed the problem yesterday?????????

  5. #80
    Join Date
    May 2016
    Location
    hong kong
    Posts
    54
    i believe they are working on it 24/7

  6. #81
    @HostMantis, at this stage you should be transparent to your trusted users in case of the processes you are following to resolve the issues!

    What happened to the migration if all the users from Detroit to your LA data center and for most of the users websites were started working fine But after some time the sites are again NOT resolving?

    What is going on and when this issue be resolved??

  7. #82
    I am sure they are working 24/7, but from my point that actually does not really mean much. On the other hand, knowing where are we now, and how the things will develop from now on, and when we will be back to the regular state, would mean something. They decided to move all accounts to LA - fine - for how long will it take? The sooner we know the better. Just sitting and possibly wasting time is the worst option.

    And it really does not take a lot, maybe a minute or two in every two or three hours, to send a few words here or to FB page, and let us know about the current state of things. I would prefer direct communication, but I understand that at this moment it is not practical and probably not possible at all.

    Barely announcing that the sites will be migrated "next days" at the moment when they are already offline for three days, and then not providing any update for 16 hours is utterly unprofessional. You have to understand that for many of us the outage means not only inconvenience but also a loss, and nobody having an online business can not be offline for this long, not even knowing when the sites will be online again at that. Maybe in one week?

  8. #83
    Quote Originally Posted by alabaster View Post
    I am sure they are working 24/7, but from my point that actually does not really mean much. On the other hand, knowing where are we now, and how the things will develop from now on, and when we will be back to the regular state, would mean something. They decided to move all accounts to LA - fine - for how long will it take? The sooner we know the better. Just sitting and possibly wasting time is the worst option.

    And it really does not take a lot, maybe a minute or two in every two or three hours, to send a few words here or to FB page, and let us know about the current state of things. I would prefer direct communication, but I understand that at this moment it is not practical and probably not possible at all.

    Barely announcing that the sites will be migrated "next days" at the moment when they are already offline for three days, and then not providing any update for 16 hours is utterly unprofessional. You have to understand that for many of us the outage means not only inconvenience but also a loss, and nobody having an online business can not be offline for this long, not even knowing when the sites will be online again at that. Maybe in one week?
    My website is back online (again) but my email accounts are still not working. Looks like there is some progress being made

  9. #84
    Join Date
    Apr 2009
    Location
    Mule Barn
    Posts
    1,571
    They made an update on their FB page about an hour ago.

  10. #85
    None of our websites is resolving YET!

  11. #86
    It is good that they posted update to FB.

    However my sites also still do not resolve. Neither does hostmantis.com. And there is no ETA.

    I will see what will happen when I wake up, but all this was very bad experience, and I am starting checking the other providers options.

  12. #87
    All of my websites on windows & linux hosting are Still NOT Resolving??

    Reply with an update @HostMantis!!

  13. #88
    Join Date
    Aug 2004
    Location
    Boston
    Posts
    43
    I understand no one here is paying premium prices for their hosting, however, the fact that @HostMantis has been "under attack" for a solid week now with SIGNIFICANT downtime and intermediate communications with clients is unacceptable. A top priority should be getting the Hostmantis website online to open communication with clients whose businesses are being hurt every second your servers are down. I don't see how that is a significant effort or to much to ask for.

  14. #89
    Twelve hours since their FB announcement my sties are still dead, hostmantis.com is dead too, no site is actually reported to work, and no ETA. No update either.

    I was running different sites at different hosts for more than 15 years, but I've never had such an experience. Even free hosting service did not treat this way my hobbyist site that I had once. If there are no good news in the next few hours, and I really do not expect that anymore, I will start moving to the new provider. There is simply no choice anymore.

  15. #90
    Join Date
    Apr 2009
    Location
    Mule Barn
    Posts
    1,571
    I don't think Hostmantis is dead just yet. We've got 2 resellers with them in their LA center that is still up and running and haven't been down since the issue with them in the Detroit center.
    I certainly agree that this has gone on way to long and it's understandable to move to another host, I think everyone does.

    We moved all of our sites, on our HM resellers in the Detroit center, to another server we use as one of our backup plans soon after they went down. My wife told me this morning, at the present time she has no plans to move them back to HM once they get their change over made, but she plans to keep our resellers with them for testing purposes only until they can prove things have changed for the better for them.

  16. #91
    Quote Originally Posted by melvinrs View Post
    All of my websites on windows & linux hosting are Still NOT Resolving??

    Reply with an update @HostMantis!!

    My experience i can say buyshared

  17. #92
    Join Date
    Aug 2009
    Location
    US/UK/MY
    Posts
    3,042
    Quote Originally Posted by melvinrs View Post
    Thanks for the update @HostMantis. However please tell us, why websites sometimes resolving properly and after say 5-10 mins NOT resolving?

    Thanks again for your efforts to resolve these issues.
    Please provide some ETA for this migration to LA datacenter process.
    That is because at our Detroit data center, we've had to block UDP traffic and UDP is how DNS communicates, so with it disabled, proper DNS lookups can not happen, which is why most clients cannot reach their sites.

    This also causes an issue if you happen to reach your site because your DNS is cached and you are using any plugins, etc. that make outgoing calls to remote servers, because they will timeout and then your website will load making your website load extremely slow.

  18. #93
    Quote Originally Posted by HostMantis View Post
    That is because at our Detroit data center, we've had to block UDP traffic and UDP is how DNS communicates, so with it disabled, proper DNS lookups can not happen, which is why most clients cannot reach their sites.

    This also causes an issue if you happen to reach your site because your DNS is cached and you are using any plugins, etc. that make outgoing calls to remote servers, because they will timeout and then your website will load making your website load extremely slow.
    Then what is the solution and ETA for the issue resolution?

  19. #94
    Quote Originally Posted by melvinrs View Post
    Any suggestion for cheap & best hosting provider?
    I will have to see if they are good or not yet, but one hour ago I have registered with StableHost, so I will start moving there soon.

    @HostMantis post that arrived here in the meantime only shows that they are totally unaware of what is happening, and are definitely not up to the task of any serious webhosting.

    This was very stressful experience for me.

  20. #95
    Quote Originally Posted by HostMantis View Post
    That is because at our Detroit data center, we've had to block UDP traffic and UDP is how DNS communicates, so with it disabled, proper DNS lookups can not happen, which is why most clients cannot reach their sites.

    This also causes an issue if you happen to reach your site because your DNS is cached and you are using any plugins, etc. that make outgoing calls to remote servers, because they will timeout and then your website will load making your website load extremely slow.
    Why do you continue to dodge the question that everybody wants answered at this point, which is, approximately when can we expect our sites to be back up? Are we talking hours or days? How many hours or days?

  21. #96
    I do not know if they can find a way to resolve damage caused to their costumers.
    My sites are down from days and they don't resolved yet.
    Last edited by mikee35; 05-12-2016 at 08:10 PM.

  22. #97
    Join Date
    Nov 2000
    Location
    localhost
    Posts
    3,771
    This is sad situation.

    First DNS all on the same data center is a #fail and all on same IP range. But moving on that's happening.

    HostMantis have your servers back online (or most) I see.

    You can see this by first finding your IP `host -T mydomain ns324.whatever.com` (this makes the lookup use TCP mode) where nsXX is the nameserver provided by HostMantis in the whois. Take this IP and open this in a browser and you'll see the cpanel default page or plesk page. You are up just not resolving..

    Goto your domain registar (godaddy, enom) and switch to their nameservers and setup the A record to that IP (and for www too) and MX to whatever was provided in welcome email (or zoho, google apps)

    Give it an 1hr and you should be back online.

    Sadly this could of been fixed a long time ago and advised by HostMantis directly, HostMantis admitted over a day ago they had everything back online but just UDP blocked thus affecting DNS queries. It would been fiverr level of sysadmin (Not quite #clicknext cpanel, but sure someone would of done it for <$100 in the ad forums) to grab the zone files from each server, concat the configs, put them onto two DO/Linode boxes and instruct customers to switch dns temporarily to EMS1.domain.com and EMS2.domain.com with warning that this gets you back online but adding subdomain/parked/addon domains won't take affect until switched back to original infrastructure once DDOS is fully resolved and UDP/53 is back online.

    Sad all around, bad setup, then a DDOS, bad comms, bad/delayed resolution.

    (Directly affected with a sore ear - had somone moaning about his website being down all week)
    Last edited by MattF; 05-13-2016 at 04:22 AM.

  23. #98
    Quote Originally Posted by MattF View Post
    This is sad situation.
    Definitely a sad situation. It's happening to too many providers with an excellent rep. Providers who specialise in offering decent web hosting services for affordable pricing, not specialising in mitigating silly DDoS attacks.

    Quote Originally Posted by MattF View Post
    First DNS all on the same data center is a #fail and all on same IP range. But moving on that's happening.

    HostMantis have your servers back online (or most) I see.

    You can see this by first finding your IP `host -T mydomain ns324.whatever.com` (this makes the lookup use TCP mode) where nsXX is the nameserver provided by HostMantis in the whois. Take this IP and open this in a browser and you'll see the cpanel default page or plesk page. You are up just not resolving..

    Goto your domain registar (godaddy, enom) and switch to their nameservers and setup the A record to that IP (and for www too) and MX to whatever was provided in welcome email (or zoho, google apps)

    Give it an 1hr and you should be back online.

    Sadly this could of been fixed a long time ago and advised by HostMantis directly, HostMantis admitted over a day ago they had everything back online but just UDP blocked thus affecting DNS queries. It would been fiverr level of sysadmin (Not quite #clicknext cpanel, but sure someone would of done it for <$100 in the ad forums) to grab the zone files from each server, concat the configs, put them onto two DO/Linode boxes and instruct customers to switch dns temporarily to EMS1.domain.com and EMS2.domain.com with warning that this gets you back online but adding subdomain/parked/addon domains won't take affect until switched back to original infrastructure once DDOS is fully resolved and UDP/53 is back online.

    Sad all around, bad setup, then a DDOS, bad comms, bad/delayed resolution.

    (Directly affected with a sore ear - had somone moaning about his website being down all week)
    But then what if they DDoS the nameservers at Do/Linode, which nameservers also do not include DDoS protection? I'm not saying you're wrong, maybe DO/Linode offer better protection compared to Vultr, just we had DNS hosted with vultr and even with their 10Gbps DDoS protected IP it wasn't enough and so we had to move the DNS services to a different provider.

    I feel sorry for HM, I really do, as they had good rep til this happened (the same happened to us in 2012, and then we got attacked recently in March but moved services to better DDoS protected network so didn't cause much trouble). The attacks are unexpected and can take you off guard. Web hosting and DDoS mitigation are two different things; if running a web hosting business these days, you either need to know how to mitigate the attacks yourself or find someone who can. Knowing someone in advance is better.

    I think HM should at least host their website/billing under DDoS protected network so they're able to communicate still with their customers.

    All the best to HM recovering from this.

  24. #99
    Join Date
    Nov 2012
    Posts
    63
    if ddos still occur till this day, have HM try to used ddos protection service like cloudflare?

  25. #100
    Quote Originally Posted by jetorbit View Post
    if ddos still occur till this day, have HM try to used ddos protection service like cloudflare?
    Unfortunately, Cloudflare will not help with the types of attacks HM are receiving. The main server IP is being targeted etc.

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