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  1. #1

    How long does Verotel take to fully authorize a merchant account

    Hi everyone,

    Can any of you tell me how long Verotel ( payment processor ) normally takes to fully authorize a merchant account?

    My verotel account has been pre-authorized and it's been 2 months and nothing is happening.

    Cheers.

  2. #2
    Join Date
    Apr 2013
    Posts
    1,764
    they have chat on their website which is online now. why not ask them directly?

  3. #3
    Quote Originally Posted by ServerSub View Post
    they have chat on their website which is online now. why not ask them directly?
    I figured. Just don't want to bother them.

    Just wanna know if it's normal to take the process more than 2 months to complete.

  4. #4
    Join Date
    Apr 2013
    Posts
    1,764
    Quote Originally Posted by derkperera View Post
    I figured. Just don't want to bother them.

    Just wanna know if it's normal to take the process more than 2 months to complete.
    it's your right to follow your application process, I think I recommend to contact them and follow your application because they may need some extra documents, verifications or other information and they weren't able to reach you for informing.

  5. #5
    Join Date
    Apr 2005
    Location
    San Francisco, CA
    Posts
    1,031
    It's depends on your co-operation - like providing all documents they wanted you to provide and do website integration/testing per their requirements.

    I seen some merchants got approved and processing within a week or so, while others (who like to delay) take months to get fully "authorized" at Verotel (but again, it's their fault, nothing to do with Verotel).

  6. #6
    Join Date
    Dec 2006
    Location
    Europe
    Posts
    1,138
    If you have provided all documents and information they have been asking for and you got a pre approval then go ahead and ask them directly on the chat or contact them by phone e-mail. It's in their interest to get you start processing quickly.

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