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Finding the perfect reseller ...

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  #1  
Old 08-25-2000, 01:28 PM
S.M.
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Question

Hi. For our reseller needs, ***** has a great package and everything but it lacks a few things, not to mention quality customer support. This is what I am looking for in a reseller program:

- Extremely low price-per-meg ratio plan like ***** or Web Host It (competitive, at least! -- since their ratio ranges anywhere from 2-4 cents-per-meg for the reseller)
- Money Back Guarantee
- Private Label Online Control Panel
- Toll Free Support (number must work from Canada)
- Private Label Telephone/Email Technical Support, 24-7-365, with Personalized Inbound Greeting for Reseller's Clients
- Web-based Reseller Account Administration
- Windows NT/2000 and UNIX Hosting
- mSQL 2.0.3, mySQL 3.22.25 / SQL 7.0
- 10-15 GB Transfer
- Unlimited Traffic
- FP 2000 Extensions
- Telnet, FTP Access
- Java, PERL 4, 5, 5.003 and 5.004, C++, TCL, and Python
- PHP 4, Emacs 20.4, PGP 2.6.2
- Real Audio/Video/G2 7.0 Server
- Support International Domains
- Ability To Resell Dedicated/Colocation
- Virtual IP Capability
- more ...

The extremely low price-per-meg ratio allows resellers to remain competitive and make a decent profit. For us, the cost to remain a reseller is not the question. Whether it costs over $200/month, as it would with *****'s reselleraccounts.com with most of those features, a couple things are lacking. They do not allow you to have a private label control panel. The cost for the packages, the ability to have personalized inbound greeting, toll free support telephone and email support 24/7 for clients, are very attractive. Unfortunately, their customer service has been less than stellar. So, if anybody can help us out, lemme know. Kudos!



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  #2  
Old 08-25-2000, 05:22 PM
jtan15 jtan15 is offline
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Wow. I've seen several reseller programs, but I've never seen anything like that.

A private label telephone/email tech support 24-7-365 with personalized inbound greetings? That'd be really cool if a company could offer that, but I think it would be REALLY hard to succesfully do it. Does ***** offer that feature?

------------------
Vincent Paglione
vince@jtan.com

  #3  
Old 08-26-2000, 12:11 AM
UNIXIELHOST UNIXIELHOST is offline
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I think you can try a company called Hostopia at http://www.hostopia.com and they do private label reselling and you can customize the reseller control panel, real neat!

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  #4  
Old 08-26-2000, 02:26 AM
S.M.
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Yeah, ***** does offer that. Unfortunately, their support is horrific. We already know quite a few resellers who are unhappy reselling for them. For us, a big monthly fee is not going to deter us as long as a quality package is provided. ***** comes close -- very close -- but does not meet our needs. Simply, they don't allow you to have a private label online control panel and their support is less than stellar. So, if you do find anything, kindly let us know.

  #5  
Old 08-26-2000, 09:40 AM
Chicken Chicken is offline
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The only things that I have seen that come close to that are OLM (lacking some of the things you want like phone support), and VDI, which isn't manned 24/7 yet.

I know people using OLM for reselling, but no one using the full VDI resller services. I always wondered if Burst was, but anyway... Really can't help you, sorry.

  #6  
Old 09-26-2000, 02:23 PM
warner warner is offline
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A company called Affinity.com does private label with personalized greetings but i think there is a minimum number of accounts requirement.

  #7  
Old 09-26-2000, 03:24 PM
Dan Cartin Dan Cartin is offline
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Question

How many sites are you hosting?

  #8  
Old 09-26-2000, 04:04 PM
alchiba alchiba is offline
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Posts: 1,167
In the interest of helping out -- and not to give anyone a plug or recommendation -- BurstNet does offer private labeling CP plus inbound toll-free number. They'll answer the phone with your name. Check them out and make your own decisions.

  #9  
Old 09-26-2000, 06:10 PM
diyoha diyoha is offline
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Quote:
Originally posted by alchiba
-- BurstNet does offer private labeling CP plus inbound toll-free number. They'll answer the phone with your name. Check them out and make your own decisions.
They have a pretty bad reputation ...

David

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  #10  
Old 09-26-2000, 06:45 PM
BC BC is offline
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As does *****

  #11  
Old 09-26-2000, 07:20 PM
diyoha diyoha is offline
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Quote:
Originally posted by BC
As does *****
Yup. I think "bad" would be an understatement. They were the biggest close call I have had with any hosting company.

Burstnet is next. They were in my top 5 picks for a dedicated server. But when no one got back with me on a question I had for 2 days (and some digging) I decided against them ... when sales doesn't get back to you within 12hrs I question a company in general ...

oh well ... enough of the war stories

later

David

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  #12  
Old 09-26-2000, 07:22 PM
Rob
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the inbound greeting is an additional $150 a month, the 30 day Money back guarantee is a LIE!

  #13  
Old 09-26-2000, 08:00 PM
alchiba alchiba is offline
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Quote:
Originally posted by diyoha
oh well ... enough of the war stories
Agreed. I had bad experiences too. However, I mentioned the "B-word" only to relay information. People can decide for themselves. Who knows, maybe a leopard can change its spots?

[Edited by alchiba on 09-26-2000 at 08:02 PM]

  #14  
Old 09-26-2000, 11:07 PM
Chicken Chicken is offline
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All I can say is that I was extremely interested in what the original poster wanted as well, and considered ***** and had a reseller account with Burst. After reading complaints from people regarding support for both of these companies, I decided that if they couldn't keep their own customers happy, I couldn't consider them for my support needs. You won't find many complaints re: OLM and the support they offer their resellers. Apparently they are doing something right.


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