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  1. #1

    terrible xp on vpscheap

    I registered a 2G ram 4core plan few days ago and moving my existing web to that server.
    When I finished migrating the web and make test over it
    I found every request(include static files) to http had a 200ms overhead waiting time.
    Then I check the server config and got no issue.
    After investigation I found the vpscheap.net website also got that lag and prove it to be the issue of host.
    I send a inquiry to CS and got the following rely:

    Im sorry, I dont know what to tell you if you think 200 miliseconds is not acceptable.

    Regards.
    Josh
    Level 3 Administrator
    I will gladly give you a refund since I cant waste my time or my techs time with such nonsense.

    Fact - A human blink of an eye takes 300 to 400 milliseconds. You are complaining about 200MS.

    Your payment is refunded.

    Thank you
    -Chris
    Thats absolute nonsense and proves you know absolutely nothing about these things.

    Thank you
    -Chris
    My website is now hosting in other com with similar config(even cheaper)
    Got <50ms waiting time for a complex php script and <30ms for static files
    Terrible...

  2. #2
    Join Date
    Mar 2013
    Posts
    551
    Oh well looks like you fond a better home, hope you have no issues moving forward.
    Pure SSD VPS with DDoS Protection - Netuplink.net
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  3. #3
    Join Date
    Feb 2005
    Location
    United Kingdom
    Posts
    3,476
    Depends on location of your server and your ISP network. You do get sort of slowness if you are based in US and trying to access the Australian server, you do get very slow access.
    Explore our outstanding VPS choices tailored to your budget, and we welcome reasonable offers.
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  4. #4
    I'm sorry to hear about your bad experience with that company and I'm happy that you have found a new cheaper and better service which fits you. Good luck with your new home!

  5. #5
    Join Date
    Nov 2007
    Posts
    35
    Hello,

    Your site was tested and working as expected. There was nothing wrong with it or its load time.

    Page load tests can vary from test to test, sometimes by significant amount.

    Let me posts some proof - http://imgur.com/a/xxJXX

    Top image is a test as of about 10 minutes ago. Tested from Dalas, TX

    Bottom image is the test ran by our techs at time time of your ticket. You will see the date is January 5th, testing location is the same - Dalas, TX.

    Following your logic, your site right now loads 7 times slower as it did when hosted with us, not as you claim, in fact there isn't a single thing loading in < 50ms.

    I can also provide the Archived link by Pingdom.

    Anyway, thank you for trying us, you did ask for a refund and you were given it in full.

    Good luck with your next host.

    <<Signatures should be setup to your profile>>
    Last edited by anon-e-mouse; 01-08-2016 at 12:00 AM.

  6. #6
    Join Date
    May 2010
    Location
    Miami, FL (USA)
    Posts
    320
    Wow...

    Someone needs an upgrade the communication department!

    That could have been handled in a more professional manner!

  7. #7
    Join Date
    Nov 2007
    Posts
    35
    Can't disagree with that, it should have been handled better.

    <<Signatures should be setup to your profile>>

    Quote Originally Posted by ilovetheheat View Post
    Wow...

    Someone needs an upgrade the communication department!

    That could have been handled in a more professional manner!
    Last edited by anon-e-mouse; 01-08-2016 at 12:01 AM.

  8. #8
    Join Date
    Jan 2011
    Location
    Dallas, TX
    Posts
    2,121
    Quote Originally Posted by ilovetheheat View Post
    Wow...

    Someone needs an upgrade the communication department!

    That could have been handled in a more professional manner!
    True, either way they knew he was going to ask for a refund so they probably just didn't want to bother.
    ExtraVM - DDoS Protected NVMe VPS, Website Hosting, & Game Servers
    Dallas, TX | Miami, FL | Los Angeles, CA | Piscataway, NJ | Amsterdam, NL | Singapore | Tokyo, JP

  9. #9
    Quote Originally Posted by VPSCheap_net View Post
    Hello,

    Your site was tested and working as expected. There was nothing wrong with it or its load time.

    Page load tests can vary from test to test, sometimes by significant amount.

    <<Signatures should be setup to your profile>>
    first to say: network load time != server processing time

    thank you for testing
    your test seems take networking loading into account
    so it various from location to location which I don't really care
    I can deploy a cdn such as cloudflare to deal with it if we found US load time is really an issue
    but what I really care is about server lag which I can't control
    Last edited by dkishere; 01-08-2016 at 01:52 AM.

  10. #10
    Join Date
    Nov 2007
    Posts
    35
    The server processing time with your new host now, is exactly the same as it was with us:

    http://imgur.com/XWdJEMY

    You still have exactly the same 200ms time to first byte



    Quote Originally Posted by dkishere View Post
    first to say: network load time != server processing time

    thank you for testing
    your test seems take networking loading into account
    so it various from location to location which I don't really care
    I can deploy a cdn such as cloudflare to deal with it if we found US load time is really an issue
    but what I really care is about server lag which I can't control

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