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Thread: Quick Review of IServerSupport.
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11-14-2015, 11:24 PM #1WHT Addict
- Join Date
- Dec 2012
- Location
- New Zealand
- Posts
- 128
Quick Review of IServerSupport.
If you need outsourced hosting support, IServerSupport are a great option. They are very price competitive with their per ticket plans starting at $150 /mo for 50 tickets. With scaling, the price goes down to $1 / ticket on their largest plan. We signed up on July 21st, having used a horrible outsourced semi-dedicated team and were extremely happy with the quality of support they provided for our clients. IServerSupport were able to handle a wide range of issues for our shared, reseller, VPS and resold dedicated clients.
Support Speed: 4/5.
For the most part, tickets were answered in 30mins and resolved pretty soon after. There was the odd ticket where the first response time was a little over 60mins or where resolution took longer than it should have.
Support Quality: 4.5/5.
Overall support quality was very good. IServerSupport can really go above and beyond (in one case, they identified the malicious redirect code in a clients site for them). If they cannot solve the issue, they will proactively contact the datacenter (or in our case, our server admins) and will bump the ticket if a resolution is taking too long.
English: 4.5/ 5.
Basically fluent techs make for happy clients. Very professional.
Price: 5/5.
Unbeatable service value.
Overall: 4.5/ 5.
TLDR: IServerSupport = Brilliant.hostBB.io - WebHosting Community
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01-17-2016, 07:53 PM #2Junior Guru Wannabe
- Join Date
- May 2012
- Posts
- 79
@Sam Hambling Thank you very much for such excellent review we really appreciate it.
██ iServerSupport.com
██ Monthly Server support includes- 24x7 monitoring,Unlimited Admin hours,Security Audit
██ Most affordable and Dedicated server support team- Request a Quote now !!
██ http://iserversupport.com Email sales@iserversupport.com Skype: iserversupport
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