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  1. #1
    Join Date
    Dec 2012
    Location
    New Zealand
    Posts
    128

    * Quick Review of IServerSupport.

    If you need outsourced hosting support, IServerSupport are a great option. They are very price competitive with their per ticket plans starting at $150 /mo for 50 tickets. With scaling, the price goes down to $1 / ticket on their largest plan. We signed up on July 21st, having used a horrible outsourced semi-dedicated team and were extremely happy with the quality of support they provided for our clients. IServerSupport were able to handle a wide range of issues for our shared, reseller, VPS and resold dedicated clients.

    Support Speed: 4/5.
    For the most part, tickets were answered in 30mins and resolved pretty soon after. There was the odd ticket where the first response time was a little over 60mins or where resolution took longer than it should have.

    Support Quality: 4.5/5.
    Overall support quality was very good. IServerSupport can really go above and beyond (in one case, they identified the malicious redirect code in a clients site for them). If they cannot solve the issue, they will proactively contact the datacenter (or in our case, our server admins) and will bump the ticket if a resolution is taking too long.

    English: 4.5/ 5.
    Basically fluent techs make for happy clients. Very professional.

    Price: 5/5.
    Unbeatable service value.


    Overall: 4.5/ 5.

    TLDR: IServerSupport = Brilliant.

  2. #2
    @Sam Hambling Thank you very much for such excellent review we really appreciate it.
    iServerSupport.com
    Monthly Server support includes- 24x7 monitoring,Unlimited Admin hours,Security Audit
    Most affordable and Dedicated server support team- Request a Quote now !!
    http://iserversupport.com Email sales@iserversupport.com Skype: iserversupport

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