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08-25-2015, 11:57 AM #1New Member
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Cannot get a hold of anyone at IceBlueHost
Anyone know how to get a hold of someone at IceBlueHost? I have a server issue and no one is responding to my ticket, it's been 23 hours and no reply.
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08-25-2015, 12:36 PM #2Web Hosting Master
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08-25-2015, 12:48 PM #3Web Hosting Master
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08-25-2015, 12:54 PM #4Web Hosting Master
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I must disagree. To me, 23 hours is unacceptable. If a host can't respond to tickets in a few hours (Max!), then they need to quit cutting corners and hire more support techs. Now, if they are facing a large scale outage or attack, sure, response times will be longer since so many more customers will be submitting tickets, but 23 hours is still unacceptable in my book.
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08-25-2015, 01:00 PM #5New Member
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Yes, I have backups. Sites are online, I just cannot access cPanel or anything else. Thus, I cannot work on the server. Something not working with the cPanel license or something. I have to work on my sites, but I cannot access the files. Really do not know what to do here.
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08-25-2015, 01:02 PM #6Web Hosting Master
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08-25-2015, 01:18 PM #7New Member
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It's a 100% managed dedicated server.
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08-25-2015, 01:40 PM #8Web Hosting Master
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Sounds like they may have not paid their cPanel license fees. You can check at: https://verify.cpanel.net/
If your license shows valid and you have the ability to SSH into the server trying running the following command
/usr/local/cpanel/cpkeycltLast edited by madRoosterTony; 08-25-2015 at 01:44 PM.
Tony Holloway
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08-25-2015, 02:12 PM #9Web Hosting Master
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A good alternative to get a hold of them if they are not responding to your tickets would be to post on their twitter page (or send them a direct message).
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08-25-2015, 03:17 PM #10Disabled
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Yes i agree did you post to their twitter account, more people can see this then.
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08-25-2015, 03:28 PM #11Web Hosting Master
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I would try all social networks that you can find them on. Some things can break for sure, but it shouldn't be that long.
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08-25-2015, 03:57 PM #12Junior Guru
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Quote: Sites are online.
Cphulk is a more likely scenario. If it's a license problem the sites are usually replaced with the cpanel warning page.
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08-25-2015, 11:03 PM #13The Linux Specialist
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08-26-2015, 12:33 AM #14Web Hosting Master
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I have seen a few servers where the cPanel license was not valid and the sites always worked. It just prevents you from logging into cPanel or WHM. cPanel wil
If cPHulk is configured correctly, it should prevent the sites from showing at all from their IP Address, as they should be completely blocked from the server.
Not saying its 100% a license error, but its first place I would start. From there would to be to make sure cPanel service hasnt crashed, and then go from there.Tony Holloway
Delivering Custom Hosting Solutions Since January 2004
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09-05-2015, 02:45 AM #15
First, you can have access to your files through FTP. There is no need for cpanel if you only need access to the files.
Second, may I ask after how many hours did they reply to you?NetDynamics LLC - One-stop Solution for Hosting Needs
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