Results 26 to 50 of 52
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07-22-2015, 09:36 AM #26
So.......
#1: You don't pay your bills
#2: Your server gets shut off
#3: You pay your bill to get it turned back on
#4: You then contact Paypal to dispute the charges
And you claim H4G is the problem?!?!?!?!?1
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07-22-2015, 10:54 AM #27Web Hosting Guru
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07-25-2015, 03:07 PM #28Junior Guru Wannabe
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WhoAPI - Domain API with WHOIS, blacklists and availability in JSON!1
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07-26-2015, 12:36 PM #29
What 'other' side of the story? Really, when it comes down to it, this is about as open and shut as it gets.
NO company is going to put up with that level of abuse from a customer, and NO company is going to hand back your data once you do a chargeback.1
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07-26-2015, 01:35 PM #30Junior Guru Wannabe
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07-26-2015, 08:47 PM #31
Absolutely...
Perhaps you need to re read and remind yourself of the facts.
I have... they are:
#1: You don't pay your bills
#2: Your server gets shut off
#3: You pay your bill to get it turned back on
#4: You then contact Paypal to dispute the charges3
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07-26-2015, 09:45 PM #32Junior Guru Wannabe
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07-27-2015, 01:48 AM #33
OP does not pay bill but still he is eligible to get data by paying some amount of money (If host charge fees for backup)
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07-27-2015, 01:52 AM #343
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07-27-2015, 01:53 AM #35Junior Guru Wannabe
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07-27-2015, 02:25 AM #36Junior Guru Wannabe
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I too disagree. It was not a charge back - a charge back in the UK is going to your credit card providor and claiming fraudulent payments, or poor quality... I did not do that.
I raised a PayPal dispute... Why did I do that? Quality not as described and duration shorter than paid for. Why did I do that? I had paid a month in advance and did not recieve that month, my data was not restored, host4geeks Kushal was not responding to my emails and support was not in my opinion doing anything other than making excuses. Furthermore the other service was stopped despite being paid for and host4geeks also took mykney the next month till I chased the refund. Also for the record PayPal mostly ruled in host4geeka favour as he provided physical "tracking information" that the item had been posted!!!!
I've said my piece and so have many others of late here and other places about host4geeks and the similar theme is emerging .... Either a: they have lots of "horrible fraudulent customers" or b: they are not living up to customers expectations.0
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07-28-2015, 06:19 AM #37Managed Services Specialist
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Lies. Lies and more lies. Not sure how long are you going to continue blatantly posting false information. I very accurately told PayPal that it was a webhosting service that was ordered along with complete and full description of the entire case. Further, assuming you have been using PayPal for quite sometime now, you should also know that merchants *cannot* directly charge your PayPal account like they would do with with a credit card. PayPal payments are processed if and only if you have a recurring subscription active. Which you had with us and it was processed, we never charged or billed your account, that is not possible.
PayPal disputes from the user for terms during which the service was used to its fullest:
My response to PayPal:
I've said my piece and so have many others of late here and other places about host4geeks and the similar theme is emerging1
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07-28-2015, 07:43 AM #38Junior Guru Wannabe
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Kushal so, hmm have you returned my data yet? If no,... Why not? Please share.
As for a theme take a read folks:
http://www.webhostingtalk.com/showth...ght=host4geeks
http://www.webhostingtalk.com/showth...ght=host4geeks
http://www.webhostingtalk.com/showth...ght=host4geeks
http://www.webhostingtalk.com/showth...ght=host4geeks
http://www.reddit.com/r/webhosting/c...s_would_avoid/
http://wpleadspress.com/tag/host4geeks/
Shall o share more?0
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07-28-2015, 09:33 AM #39Managed Services Specialist
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And here's another theme:
http://www.webhostingtalk.com/showthread.php?t=1288564
http://www.webhostingtalk.com/showthread.php?t=1424532
http://www.webhostingtalk.com/showthread.php?t=1385045
http://www.webhostingtalk.com/showthread.php?t=1449489
http://ratelobby.com/review/180/host4geeks
Kushal so, hmm have you returned my data yet? If no,... Why not? Please share.
I wish you all the best with your new hosting provider and hope they serve you well. I rest my case. Have a good day!Last edited by Host4Geeks-Corp; 07-28-2015 at 09:38 AM.
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07-28-2015, 11:31 AM #40
That's exactly what you did here. Just because you don't want to see it as the same thing doesn't mean it's not. This has exactly the same affect. You launched a chargeback... Not only for CURRENT months, but for previous months as well.
Not so much. You went and did a chargeback on previous payments as well.
^^ this ^^
When you attempt to defraud a company, as you have here, you're very lucky that you don't end up in court/jail . Your data is done, it's gone. Forget about it. Nobody's ever going to give it back to you
The reality here is very, very simple. As I said earlier, you didn't pay your bill, service got suspended, you then paid and got it restored, then launched a chargeback, and found yourself right where you are..
If this is how you do business, then just stop now. NO business is going to do anything any different. It is absolutely, 100% your responsibility to keep up to date with your due dates, invoices, payments and the like, not the provider'sTom Whiting, WHMCS Guru extraordinaire
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07-28-2015, 12:01 PM #41Junior Guru Wannabe
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So no invoice was sent, no reminder was sent and an invoice was double billed... Yep my responsibility to keep up with that one. You are right I'm so bad... It DID NOT get restored read the facts. So yep sling me in jail for defrauding them... It wasn't charged back... But obvs you know best and we'll I'm just the worst customer ever to expect a service I paid for... Shame on me.
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07-28-2015, 12:07 PM #42Junior Guru Wannabe
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Thanks for showing your true colours Kushal. Outstanding customer service...
And those reviews some over a year old yep, I agree the service used to be great its just if you read the review I shared from the last couple of months...... Please for the sake of everyone get back to the old days, better service and some respect for your clients and responsibility for your actions.
Good luck and I wish you well over and out!!0
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07-28-2015, 12:08 PM #43Web Hosting Master
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Do you have any backups that can be restored to another host? (you should)
I would recommend the above, because all I see (as it already has) is this thread going back and forth continuously similar to what used to be in GVH threads... There's issues here on both ends, and different paths could have been taken on your part and H4G's part.0
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07-28-2015, 12:13 PM #44WHT Addict
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Stepping in for a point:
This Jail thing needs to stop. Not paying a bill is not fraud. Neither is double billing or creating a chargeback.
One other point: Since the beginning, it has been the responsibility of a provider to keep safe data, even when not paid. It is NOT the responsibility of the provider to make a way for the data owner to retrieve data. Hence agreements can get made for retrieval. Neither will always be happy???
It is a gray area if websites qualify as data. Database's?? Maybe, depends on content.
Ok, start slugging again.
added: If I were the host(and I am not in this case), I would have zipped it all up and made it available to the consumer. Time spent arguing is not going to help me at all and time spent by me or my employees can be better used doing something useful that makes real money.Last edited by davemason; 07-28-2015 at 12:22 PM.
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07-28-2015, 12:57 PM #45
No it's not. It'll just mean that the user gets their service shut off, which is what was done originally
If the payment method is paypal, there should be no 'double billing' . At least for hosting payments, all payments are pre-authorized by the customer... So, that's all on the customer, not the provider.
Fraudulently creating a chargeback when services have been used is absolutely, positively illegal. Since customer had already used services and just tried to get money back (ie: not pay for hosting), that's fraudulent and absolutely illegal.
incorrect
If a customer doesn't pay their bills and their vps gets terminated (not suspended or shut off, terminated), that's on the customer. At that point, no data should ever be expected from the provider.
We're not talking a few days here... No, we're talking almost a month overdue. the fact that any data was had by the DC at this point is a miracle, and the OP should be thanking them for covering his tail end, instead of trying to fraudulently chargeback previous purchases
The reality is that h4g probably could have handled things a bit better / faster, but looking at the attitude of the OP in this thread, I'm not sure I would have. This kid is your typical "do it now, now, now, it's all your fault" customer who can't even manage their own paypal account correctly apparently. I mean, ALL of this could have been easily resolved with ZERO issues by managing your paypal account properly.Tom Whiting, WHMCS Guru extraordinaire
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07-28-2015, 01:24 PM #46WHT Addict
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Fraudulently creating a chargeback when services have been used is absolutely, positively illegal. Since customer had already used services and just tried to get money back (ie: not pay for hosting), that's fraudulent and absolutely illegal.
incorrect
If a customer doesn't pay their bills and their vps gets terminated (not suspended or shut off, terminated), that's on the customer. At that point, no data should ever be expected from the provider.
We're not talking a few days here... No, we're talking almost a month overdue. the fact that any data was had by the DC at this point is a miracle, and the OP should be thanking them for covering his tail end, instead of trying to fraudulently chargeback previous purchases
Like I said, just trying to help both of you. Not trying to get into your details.
I currently do a lot of websites for companies. If one did not may me, I would simply copy their site and databases and zip them up. Then I would delete the account. Holding the data in storage for up to 5 years before deletion.
I also do database applications for fortune 500-100 companies as well as large, medium and small companies.
Yes, I have a reseller account for some of my work.
No, I do not run a full hosting company. I do not want those headaches for pennies businesses. You have a very hard job.
One other thing. I have 4 PayPal accounts for various. I can go in and override the payments scheduled from 25.00 and make it 50.00, but the client gets a notice from PayPal in advance where he can refuse to pay.
and:: If you decided to sue OP for non payment, you should look at the real costs to do that including court and attorney fees. What will you get if you win? A judgment! What can you do with that? Usually nothing. However, if OP decided to sue you, it might be entirely different. He does have to prove everything to a judge before he gets anything.
Good Luck to all.0
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07-28-2015, 01:33 PM #47Junior Guru Wannabe
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For once twihiting I agree with you:
"The reality is that h4g probably could have handled things a bit better / faster, but looking at the attitude of the OP in this thread, I'm not sure I would have. This kid is your typical "do it now, now, now, it's all your fault" customer who can't even manage their own paypal account correctly apparently."
I could perhaps have handled all of this better I never said I didn't make a mistake but after over 14/days of reaching out to h4g via email and waiting for a few sites to be restored on the vpsit felt unreasonable.
I even offered to just allow me to download the backups which fell on deaf ears and never received a response.
We all live and learn, and its been a long time at 40/since I was called a Kid.
I've reached out to Kushal so many times to at least allow me to recover the backups but he didn't then and hasn't now even though he claimed tobe able to still restore the data.
Sadly the deletion of the other server which had nothing to do with this (the semi dedicated/) thus destroying further sites and my clients sites in my eyes was inexcusable. This was fully paid up and in credit.
So I took action to provoke a response from Kushal. However still no data despite it being possible for him to return it.
We live and learn.... I now do regular backups, I now ensure my provider bills me correctly and timely. :-)0
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07-28-2015, 01:36 PM #48Web Hosting Master
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IMHO - I feel this thread should be closed. This discussion has turned into a mudslinging match between a host and an irate customer, both of them are not acting professionally. It is clear that the customer needs to move on and he will likely never get his backups. Hopefully both parties learn a lesson about this.
OP - You should not resort to chargebacks under any circumstance, the second you submit a chargeback for a product that has been delivered, you essentially give your host the "middle finger" and wave all rights to your data. Hopefully you also learned that YOU are responsible for maintaining backups and any loss of data is your fault.
Host4Geeks - You really need to try to be a bit more professional. We have both been members of WHT for a long time and I (and likely others) have started to notice that you are increasingly becoming more belligerent with customers. All hosts will have complaints and the method used to defuse the situation is a direct sign of your maturity. When you get into shouting matches on public forums, it does not help your public image. I do agree that the customer was in the wrong here but you should have simply explained the facts and dismissed yourself from the thread and show as little as possible. Do not get into shouting matches or do anything to further entice arguments.
I am reporting this to the mods and hopefully they agree that this thread should be closed3
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07-28-2015, 01:40 PM #49
https://en.wikipedia.org/wiki/Fraud
In law, fraud is deliberate deception to secure unfair or unlawful gain. Fraud is both a civil wrong .......... and a criminal wrong..........[1]0
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07-28-2015, 01:42 PM #50Web Hosting Evangelist
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Customers nowadays are spoilt by all this customer protection like chargebacks, refunds etc so no wonder they often choose what they consider the easiest way to solve any issue: Paypal dispute or a cc chargeback.
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