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Thread: SSDapp just deleted my VPS
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06-25-2015, 11:35 AM #1New Member
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- Jul 2013
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SSDapp just deleted my VPS
For some reason SSDapp sent me a message that my server (VPS server France) is suspended:
This is a notification that your service has now been suspended. The details of this suspension are below:
Product/Service: 10SSD
Domain: 1GBiT.SSDapp.com
Amount: €7.00EUR
Due Date: 2015-07-02
Suspension Reason: Dear Customer, Our anti-spam protection layer has detected that your IP 149.202.107.16 is sending spam. In order to protect our network, we have blocked the port 25 of your server, at the network level. To help you investigate about this problem and fix it, here are a sample are some advanced details on your emails: Destination IP: 64.233.161.27 - Message-ID: 2015622423427.201506220537@350877273...oucantrust.com - Spam score: 300 Destination IP: 64.233.161.27 - Message-ID: 2015622423427.201506220537@350877273...oucantrust.com - Spam score: 600 Destination IP: 173.194.67.26 - Message-ID: 2015622423427.201506220537@350877273...oucantrust.com - Spam score: 600 Destination IP: 64.233.161.26 - Message-ID: 2015622423427.201506220537@350877273...oucantrust.com - Spam score: 600 Destination IP: 173.194.67.26 - Message-ID: 2015622423427.201506220537@350877273...oucantrust.com - Spam score: 600
Hi Darko,
I am very sorry the system has termianted this in error! Can I ask if you would be willing to have a new account? I am very sorry about the mix up.
Regards,
Danny Aston
Head of Systems
My Location:Western Europe
SSDapp LTD
This is unprofessional on so many levels and companies like this should not be in business! Beware future customers.
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06-25-2015, 12:48 PM #2Web Hosting Guru
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- May 2007
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I hope you at least had backups of all of your data so you can just restore it elsewhere. That is a very bad situation to be in, to just delete it instead of suspending it like they told you.
Hey Mikey likes it!
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06-25-2015, 05:12 PM #3WHT Addict
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- Oct 2012
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Hey darkorns,
As discussed we are very sorry about the mix up - this has been refunded in full and we have given you a new VPS for a period of one month with no extra charge.
We have since implemented a new fail-safe into our Cron job to make sure this does not happen again!
Thanks,
Danny█SSDapp - Low Cost VPS, Plex and Dedicated Servers
█ Windows and Linux VPS / Dedicated Servers in USA and France.
█ 99.99% Uptime, Money Back Guarantee, Instant Setup. Phone support
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06-25-2015, 06:16 PM #4Web Hosting Master
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- Mar 2013
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Hope you had backup of all your data, these things happen along with hardware failures , so best thing is to take your own backups everyday
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06-26-2015, 08:34 AM #5Disabled
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Sorry to heard you've lost the data and hope you have the data backup.
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06-26-2015, 01:42 PM #6WHT Addict
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- Dec 2014
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- Australia
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I hear too many stories on here that people have lost whole VPS's from providers without any kind of backup
1. You should have your own backup - you can never have too many backups.
2. Your provider may or may not keep copies of your VPS (and they may or may not work when it comes to the time of needing to restore)
Moral of the story - I'm sorry this has happened to you - and your host seems pretty "blazae" about the whole thing. Ultimately you are responsible for your data - your host terms and conditions will protect them from data loss.Kyle Teer
Digital Transformers - Transforming the Face of Businesses
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06-26-2015, 01:51 PM #7Web Hosting Guru
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- May 2013
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That's unfortunate. Even if a customer asks to cancel a service, we always just suspend anyway for a while. Just in case...
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06-26-2015, 05:20 PM #8WHT Addict
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- Oct 2012
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█SSDapp - Low Cost VPS, Plex and Dedicated Servers
█ Windows and Linux VPS / Dedicated Servers in USA and France.
█ 99.99% Uptime, Money Back Guarantee, Instant Setup. Phone support
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06-26-2015, 07:58 PM #9Web Hosting Master
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06-26-2015, 08:56 PM #10
I think a provider should always have backups in place even if they don't provide a backup service to their clients. It would have helped in this situation. How do you plan to restore the entire node when it fails?
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06-26-2015, 09:26 PM #11WHT Addict
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- Dec 2014
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- Australia
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- 166
What about this doesn't seem "blazae"? Input Anyone??
Hi Darko,
I am very sorry the system has termianted this in error! Can I ask if you would be willing to have a new account? I am very sorry about the mix up.
Regards,
Danny Aston
Head of Systems
My Location:Western Europe
SSDapp LTDKyle Teer
Digital Transformers - Transforming the Face of Businesses
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06-27-2015, 02:39 AM #12Web Hosting Master
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- Apr 2014
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I can't believe what i am reading.. but well.. in such a big world, anything can happen
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06-27-2015, 06:51 AM #13Top-Notch Hosting
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11-24-2015, 07:49 AM #14New Member
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- Nov 2015
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- 4
Very similar story to me.
Yesterday i noticed that my VPS hpsted on SSDAPP is down. (no any notidications before, nothing, doublechecked my email many times)
I made a ticket, got answer to there is link in one of my VPS websites to somekind of web site scammers. (one of websites was just a joke site which was url enrarger and not shortener, and some scammer posted there a such link, nothing illegal in my site)
I told, ok no problem, i will remove those links but i want get back my server.
Than comes surprise! I got server back but completly empty, with different IP.
I told i want my data.
I got answer that is not possible, but i replied that i really need my data, still hoping on some good result as this was a my hobby development server and there was some code which was not yet backed up.
But this will be very very bad if they instantly delete everything if there is some issues on web site, even not in my site something illegal.
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11-24-2015, 10:44 AM #15New Member
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- Nov 2015
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- 4
Still no reaction from ssdapp.com , i used many of lowend VPS services but this is whorst of them because of lost all data by ssdapp.com fault. I understand that i cant get for 9EUR top service, but if provider totally dont care about customers data this is the company which should not work in this area. And seems im not the first who lost all data after suspending machine.
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11-24-2015, 12:22 PM #16WHT Addict
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- Oct 2012
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- 155
Hi,
I am very sorry about your issues with lost data - in this case it was a bank fraud link, for some reason we have reports of it being live even when your instance was booted into rescue mode. Because of this it was destroyed.
Please feel free to open a ticket and we can give you a month for free due to the downtime.
Danny█SSDapp - Low Cost VPS, Plex and Dedicated Servers
█ Windows and Linux VPS / Dedicated Servers in USA and France.
█ 99.99% Uptime, Money Back Guarantee, Instant Setup. Phone support
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11-24-2015, 01:24 PM #17New Member
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- Nov 2015
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Omg... This page was just a like oposite for url shorteners. This site just made short link to long, just a fun page. Someone posted a fraud link in this url shortener(url enlarger) thats all. In my host there wasnt anything illegal, and ofc if you switched my site off ofcourse the real scammers site still was working.
Maybe next step is to burn your datacenter, because scammer site is still working, maybe than you will understand that there wasnt anything bad on my VPS.
After suspension i reacted in 1h, maybe even less, and you already deleting all data.
As i said for 9eur i can accept some down times, some not uber stable connection but for some small issue(which was not actually on my site) delete all data is very very... bad. I need my data and not free month.
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11-24-2015, 03:05 PM #18
Data is priceless, Should think 10 times before terminating a VPS.
lvrestore command is useful for this type of mistake but you should use this within few minute of terminating a vps and use test option to check If restore will work or not.Dewlance® Shared/Reseller/Master Reseller - US/UK/EU/FRK/CA - SSD
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11-24-2015, 03:07 PM #19Web Hosting Master
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SSDapp just made into my blacklist of providers.
Incredible.
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11-24-2015, 05:16 PM #20Retired Moderator
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O please. It totally sucks that the VPS was deleted. The provider doesn't seem "Blazaa" about it they seem genuinely sorry for it but don't want to give you false hope or lie to you. Telling you up front and admitting to it is a reasonable thing to do.
Obviously they didn't want to delete the VPS and mistakes do in fact happen. If you haven't made a mistake yet, you are simply either too new or too small. Eventually everyone makes a mistake.CloudNexus Technology Services
Managed Services
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11-24-2015, 05:19 PM #21Web Hosting Master
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11-24-2015, 05:23 PM #22Retired Moderator
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CloudNexus Technology Services
Managed Services
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11-24-2015, 05:26 PM #23Web Hosting Master
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11-25-2015, 02:08 AM #24WHT Addict
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- Oct 2012
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Hi,
I understand the abuse was not performed by yourself and we are reviewing procedures in regards to the way we handle these types of abuse.
To give you some background, it was one of the night staff who terminated the VPS - we had an email from one of our providers Abuse department stating that the bank phising link was still active and the whole node would be null routed if we did not fix within X hours, of course the action was very brash and we should not have terminated.
If you wanted to take us up on the free month please do let me know and accept our apologies in regards to the the above situation
Danny█SSDapp - Low Cost VPS, Plex and Dedicated Servers
█ Windows and Linux VPS / Dedicated Servers in USA and France.
█ 99.99% Uptime, Money Back Guarantee, Instant Setup. Phone support
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11-25-2015, 04:56 AM #25New Member
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- Nov 2015
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- 4
Ok, **** happens. I restored archives and moved to another VPS provider. Until this incident i was very satisfied with you services and i wish you yo not make such mistakes in future.
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