Results 1 to 25 of 40
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05-26-2015, 10:27 PM #1WHT Addict
- Join Date
- Nov 2005
- Posts
- 109
Hostgator support 15 days not reply
Hello,
I was purchased webhosting at 13 May, after received hosting infomation i was tranferred my website to hostgator but have some issue. So i had been made ticket at Hostgator support, after that they suppended my hosting and email me need verify by send them my passport ID. So i had been send them for verify as they need, after 3 days they didnt verify, i contact them again and they had been active my account. I was made a ticket again for solve my issue and since that they didn't reply or do anything.
Maybe i was purchased via 1 penny promotion of them so they didn't support.
Anyone have problem with hostgator like me?
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05-26-2015, 10:41 PM #2Junior Guru Wannabe
- Join Date
- May 2015
- Posts
- 36
Yes, we have an open security ticket we filed over a month ago at hostgator and no one over there has even looked at it yet.
-gd.
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05-26-2015, 10:56 PM #3Web Hosting Master
- Join Date
- Jan 2007
- Posts
- 956
HostGator customers have been complaining of a delay in support department response times for a long time now. I suppose it's possible that since you signed up for a penny for your first month on a monthly contract that they are ignoring you for whatever reason...or it could just be the state of their support department. What is your plan moving forward?
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05-26-2015, 11:01 PM #4WHT Addict
- Join Date
- Nov 2005
- Posts
- 109
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05-26-2015, 11:23 PM #5Disabled
- Join Date
- Oct 2012
- Location
- Miami, FL
- Posts
- 538
You should try to ask to get your ticket escalated to someone that can really take care of customer's needs. Even if you get free introductory account, customer's support should be on the same terms and dedication to any "High-Tier" customer.
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05-27-2015, 02:14 AM #6Web Hosting Master
- Join Date
- Oct 2013
- Location
- Streets
- Posts
- 1,640
Well, that is how Hostgator has been recently. You should move on and get a hosting account with a GOOD provider instead of going for penny-plans.
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05-27-2015, 02:49 AM #7~~~~
- Join Date
- May 2008
- Posts
- 3,424
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05-27-2015, 03:09 AM #8Web Host Reviewer
- Join Date
- Feb 2006
- Location
- Kepler 62f
- Posts
- 16,703
Just get away from EIG/Hostgator, and find a quality hosting company.
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|| See my Suggested Hosts List || Editorial: EIG/Site5/Arvixe/Hostgator Alternatives
||
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05-27-2015, 03:59 AM #9Web Hosting Master
- Join Date
- Apr 2013
- Posts
- 1,764
if your website valued more than 1 penny then you should pay more to get good service and support.
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05-27-2015, 05:05 AM #10Temporarily Suspended
- Join Date
- May 2015
- Location
- Delhi
- Posts
- 11
HoangJav@ same issue here we also open a ticket with hostgator and waiting from last 5 days.
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05-27-2015, 05:12 AM #11Temporarily Suspended
- Join Date
- May 2015
- Location
- Delhi
- Posts
- 11
we pay $193.46 but cant get support and service.
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05-27-2015, 05:25 AM #12Disabled
- Join Date
- May 2015
- Posts
- 3
That's really pathetic.
The provider should take essential steps about their customer's problem but most of the company want to sell their product and did ridiculous behave after sell.
You may check another good provider and also about their history by users.
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05-27-2015, 05:36 AM #13Mr Awesome
- Join Date
- Mar 2005
- Location
- USA
- Posts
- 895
I've had problems with them that's probably why I'm not with them now. I do wish you the best of luck though.
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05-27-2015, 05:50 AM #14
EIG operated brands are known for poor quality unfortunately
I would look for another provider.Clouvider Limited; Leading USA & Europe Cloud Hosting Solution Provider
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05-27-2015, 06:31 AM #15Junior Guru Wannabe
- Join Date
- Apr 2010
- Location
- Dhaka, Bangladesh
- Posts
- 77
OMG I never think HG providing this kind of support.
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05-27-2015, 07:09 AM #16Temporarily Suspended
- Join Date
- May 2015
- Location
- Delhi
- Posts
- 11
Hostgator only brand name their and nothing there.
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05-27-2015, 07:19 AM #17Web Hosting Master
- Join Date
- May 2014
- Posts
- 1,213
I don't think it has to do with how much have you paid for your account since the support staff would barely notice the amount you have paid for your hosting account. Hosgator's support is close to non existent from few months, EIG is investing into acquiring new clients and not doing enough to improve the quality of the support. If i were you, I would be packing my bags and looking elsewhere before i waste anymore time with any of the EIG owned companies.
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05-27-2015, 07:22 AM #18Temporarily Suspended
- Join Date
- May 2015
- Location
- Delhi
- Posts
- 11
We already cancel our account after 48 hour as their support and send refund request. we working with many hosting company but hostgator support and service is 0 as their brand name and experience in industry.
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05-27-2015, 07:31 AM #19Web Hosting Master
- Join Date
- Feb 2006
- Posts
- 5,393
Smart move. Maybe someday EIG will grow to understand the old idiom "a bird in the hand is worth two in the bush". Their inability to serve existing clients in a competent manner will catch up with them eventually.
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05-27-2015, 07:36 AM #20Web Hosting Master
- Join Date
- May 2014
- Posts
- 1,213
█ Crypracks.com | Premium Bare Metal Servers at Budget
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05-27-2015, 10:07 AM #21Web Hosting Master
- Join Date
- Jul 2010
- Location
- Online
- Posts
- 4,883
HostGator is so s**ty now they have to resort to those $1/mo promotions to lure clients in, otherwise nobody would sign up with them.
At least you didn't pay their full fee and only lost a couple of bucks; "comfort" yourself with that, and move to a true host the fastest you can.My "ranking" is kidding.
I'm just a humble client, here to seek help and guidance from the true experts.
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05-27-2015, 09:05 PM #22Aspiring Evangelist
- Join Date
- Dec 2009
- Location
- New Zealand
- Posts
- 438
a very quick check will confirm Hostgator are a total joke. What is wrong with you people. Sorry, but I have no symphathy at all .....
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05-27-2015, 10:32 PM #23Newbie
- Join Date
- Sep 2012
- Posts
- 12
HostGator
HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas. Wikipedia
Customer service: +1 866-964-2867 ....then call this number
CEO: Adam Farrar
Founded: 2002
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05-28-2015, 10:44 AM #24Junior Guru Wannabe
- Join Date
- Aug 2001
- Location
- Australia
- Posts
- 62
15 days is rough! wow! But unfortunately have been hearing similar stories about them a bit lately.
comauHOST.com - Australian Web Hosting | Australian Servers | cPanel
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05-28-2015, 02:09 PM #25Web Hosting Master
- Join Date
- Jul 2010
- Location
- Online
- Posts
- 4,883
My "ranking" is kidding.
I'm just a humble client, here to seek help and guidance from the true experts.
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