05-28-2003, 11:28 AM
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Web Hosting Master
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Join Date: Oct 2002
Posts: 1,586
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After 1 hour, inform business customers
Nac appears to be a very well run operation, so I'd expect downtime to be minimal. I have faith the servers will be down less than 2 hours - 3 at the max.
Before hosts start protesting at *ever* experiencing downtime I recommend they keep their hair on and immediaetly turn to the issue of addressing all business customers the moment 1 hour downtime is reached.
Btw - there are a *lot* of broken threads. this is not a great advertisement for vBulletin. Which version are you running??
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05-28-2003, 11:29 AM
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WHT Addict
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Join Date: Nov 2002
Location: Singapore
Posts: 111
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vBulletin 2.2.9.
Scroll down, right at the last line.
__________________
www.reverac.com
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05-28-2003, 11:31 AM
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Web Hosting God
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Join Date: Dec 2001
Location: Above The Clouds
Posts: 6,651
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What do you mean by "broken"?
__________________
██ - Laurence Flynn - atOmicVPS LTD (Post Launch Craziness!)
██ - OnApp Powered Linux & Windows Cloud Hosting ► [Shared] ► [Reseller] ► [Cloud VPS]
██ - We are LIVE - find out what we are doing for our Post Launch phase!
██ - Featuring the atOmicSTACK™ - Speed ● Performance ● Stability ●
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05-28-2003, 11:33 AM
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Web Hosting Master
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Join Date: Apr 2002
Location: Philadelphia
Posts: 2,276
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The problem most likely isn't with vB -- it has to due with all the hacks and modifications that WebDev and the team have had to put into place to make WHT an awesome place 
Just let them know what problems you are having and they will fix them ASAP 
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05-28-2003, 11:35 AM
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Web Hosting Master
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Join Date: Jan 2001
Location: Illinois, USA
Posts: 7,147
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05-28-2003, 11:37 AM
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Web Hosting Master
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Join Date: Oct 2002
Posts: 1,586
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Ah, well. I couldn't at all post in a NAC thread. Seems silly that the mods were locking Nac threads and referring members to one where they could not post! I smell a conspiracy! 
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05-28-2003, 11:41 AM
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Web Hosting Master
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Join Date: Jan 2001
Location: Illinois, USA
Posts: 7,147
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, it's still a problem - lets see if this works...
....strange it does.... 
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05-28-2003, 11:41 AM
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Disabled
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Join Date: Feb 2003
Location: Mentor, Ohio
Posts: 6
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05-28-2003, 11:55 AM
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Newbie
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Join Date: May 2003
Posts: 8
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05-28-2003, 12:03 PM
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Aspiring Evangelist
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Join Date: Apr 2002
Posts: 424
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yea, I informed customers right when I heard there was a fire. Honestly is the best policy.
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05-28-2003, 12:13 PM
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Web Hosting Master
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Join Date: Jun 2002
Location: Lima
Posts: 1,089
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In total, how long time NAC was offline?
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05-28-2003, 12:15 PM
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Disabled
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Join Date: Feb 2003
Location: Mentor, Ohio
Posts: 6
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My Alertra report has me down for a total of 56 minutes a some odd seconds. Which I give great praise to NAC for getting things up and running that fast.
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05-28-2003, 02:03 PM
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Build It Better!
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Join Date: Dec 2002
Posts: 5,418
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Especially since they were down because of a fire!
I think they handled this as well as could be expected....
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05-28-2003, 02:07 PM
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Disabled
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Join Date: Feb 2003
Location: Mentor, Ohio
Posts: 6
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Well, it appears there never was a fire..
http://www.nac.net/announcements.asp?Action=View&ID=22
Quote:
At 10:20 am this morning, we had a component failure in the UPS at our Site B co-location facility in Parsippany, NJ. We had no warning of this failure, and we are currently investigating the cause. This failure triggered the fire alarms and the fire suppression system, and caused the UPS unit to drop all power to Site B. In addition, because this failure caused the fire alarms to be set off, the entire building had to be evacuated while the fire department investigated. NAC personnel worked with the fire department to ensure the building environment was safe to re-enter.
Some of the core switching equipment in Parsippany was affected by this UPS failure and power outage and had to be moved to a backup power system. At approximately 12:00pm the fire department allowed all personal to re-enter the building.
The power failure did not affect any customers located at our Newark, NJ site or any services in any other states.
We are currently assessing any on-going issues, but most services have been restored. We will post an additional update as more information becomes available.
If you have any questions please feel free to call us.
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05-28-2003, 07:32 PM
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Web Hosting God
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Join Date: Dec 2001
Location: Above The Clouds
Posts: 6,651
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__________________
██ - Laurence Flynn - atOmicVPS LTD (Post Launch Craziness!)
██ - OnApp Powered Linux & Windows Cloud Hosting ► [Shared] ► [Reseller] ► [Cloud VPS]
██ - We are LIVE - find out what we are doing for our Post Launch phase!
██ - Featuring the atOmicSTACK™ - Speed ● Performance ● Stability ●
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