Web Hosting Talk : Web Hosting Main Forums : Dedicated Server : Put my foot in my mouth.

[venomx]

My server had a real high load (30's to 50's) so I finally just went and told the server to restart. Well guess what. That was 5 hours ago and it still is dead. I have emailed support@ sysadmin@ sean@ brad@ and BurstNet has yet to email me back or anything.

[creid]

Call maybe?

[kwimberl]

I think they are on skelletin staffing for the holiday weekend. I have had slower than normal response times myself this week. I do know that Eric is there (or was earlier today) if that helps...

[venomx]

Theres no answer... Anyone have an emergency number for them?

[Get-Hosted.com]

It seems noone is there right now. Haven't been all day.

[venomx]

Well it just came back up after like 7 hours so I am happy now .

[BeDifferentSolutions]

Well it just came back up after like 7 hours so I am happy now .

Wow, you are easy to please. Most people with a hosting company would be pissed about 7 hours of downtime. If I lease a server, I would want a 24/7 contact to do those emergency cold reboots or swift kicks to the side.

[DHWWnet]

speaking of doing a Cold reboot , anybody got the login url for it ? please email me the url. Thanks.

[Alareach]

me too
alahater@ureach.com

Thanks
AH
(alareach)

[Planet Z]

I don't think Burst offers remote reboot, at least not by default.

[kwimberl]

They are working on this solution now. Sean told me he *hopes* it will be live by the end of next week.

[bbrader]

remote rebooting costs alot of money to implement across alot of servers so i doubt they are doing that free. (if its real kvm not virtual kvm crap)

-Brendan

[venomx]

Not pleased that ir was 7 to 8 hours but happy that it wasnt all weekend.

[Domenico]

Originally posted by bbrader
remote rebooting costs alot of money to implement across alot of servers so i doubt they are doing that free. (if its real kvm not virtual kvm crap)

-Brendan

Well, it MUST be free because the site says they have it and is included in every dedicated account.

[Honu]

Originally posted by venomx
My server had a real high load (30's to 50's) so I finally just went and told the server to restart. Well guess what. That was 5 hours ago and it still is dead. I have emailed support@ sysadmin@ sean@ brad@ and BurstNet has yet to email me back or anything.

read the following as a funny

you said :
finally just went and told the server to restart ??

I am picturing you walking up to a server and telling it to restart ??? maybe ya need to yell at it ?? that is a cool puter that you can tell it what to do
I have to push buttons on my puter ;(
its not one of those HAL models I guess

heheheheh