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  1. #1

    Common Issues at HelpDesk

    Hello,

    I'm developing some video tutorials and would like to know what are the most common issues received at HelpDesk/Support. If people who are currently in this business can help me, please, post a list with the main topics. Thank you in advance.

  2. #2
    Join Date
    Jan 2002
    Location
    Boston
    Posts
    5,014
    Do you mean such things like "How do I setup an email account?" or troubleshooting issues such as "Email not comeing through?, Need such and such PHP module added!"

  3. #3
    Originally posted by OKIHost
    Do you mean such things like "How do I setup an email account?" or troubleshooting issues such as "Email not comeing through?, Need such and such PHP module added!"
    Exactly. Could you and everybody, please, help me?

  4. #4
    People who just start using a hosting service may ask...
    How do I transfer my domain name?
    How do I upload my files?
    How do I setup an e-mail account?
    ## Trust the experts in reliable web solutions at http://www.versehost.com ##

  5. #5
    We get a lot of billing questions too.

    Where can I pay online? With what cards?
    Can I send you money with PayPal?
    Where can I send a check? To whom?

    Things like that.

    Cheers,
    Ben
    BEN HALSTED, Developer :: WebGroup Media LLC.
    Cerberus Helpdesk 2.4.0 -- Take Control of your Company Inbox!
    Combat Spam. Improve Response Times. Share Knowledge.
    http://www.cerberusweb.com/

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