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Thread: Common Issues at HelpDesk
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05-25-2003, 05:36 PM #1New Member
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- May 2003
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Common Issues at HelpDesk
Hello,
I'm developing some video tutorials and would like to know what are the most common issues received at HelpDesk/Support. If people who are currently in this business can help me, please, post a list with the main topics. Thank you in advance.
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05-25-2003, 06:10 PM #2Web Host :)
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Do you mean such things like "How do I setup an email account?" or troubleshooting issues such as "Email not comeing through?, Need such and such PHP module added!"
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05-25-2003, 07:45 PM #3New Member
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- May 2003
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Originally posted by OKIHost
Do you mean such things like "How do I setup an email account?" or troubleshooting issues such as "Email not comeing through?, Need such and such PHP module added!"
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05-25-2003, 07:57 PM #4Web Hosting Guru
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- Dec 2001
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People who just start using a hosting service may ask...
How do I transfer my domain name?
How do I upload my files?
How do I setup an e-mail account?## Trust the experts in reliable web solutions at http://www.versehost.com ##
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05-26-2003, 09:26 PM #5WHT Addict
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- Mar 2002
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We get a lot of billing questions too.
Where can I pay online? With what cards?
Can I send you money with PayPal?
Where can I send a check? To whom?
Things like that.
Cheers,
BenBEN HALSTED, Developer :: WebGroup Media LLC.
Cerberus Helpdesk 2.4.0 -- Take Control of your Company Inbox!
Combat Spam. Improve Response Times. Share Knowledge.
http://www.cerberusweb.com/